Art: Charter

Director of people science, Culture Amp

Read the full list of Charter 30 honorees here, and learn more about Charter Pro here.

Whether working directly with people leaders or sharing insights from the the employee-feedback platform Culture Amp publicly in articles and webinars, Matos uses data to help leaders understand and form plans around some of the most pressing challenges of the day: designing flexible work arrangements, moving forward after layoffs, building strong cultures, and assessing employee experience and engagement.

Right now, what is your biggest question or curiosity about the future of work?

This decade seems to be defined by the fight between leaders looking to retain old work traditions and cultures and employees driving for new options. It is inevitable that change is coming. The questions are: How much? How fast and how widespread are the shifts? And exactly when do the scales tip for leaders to commit to managing change instead of painfully resisting it?

What is one problem leaders should be focused on solving in the year ahead?

Every leader should be actively defining a holistic work experience that takes into account both their organization’s ways of working and the resulting employee experience. Too many have cobbled together their approach from disconnected bits of pre-Covid expectations, dreams of a new future, and harsh demands of the current market. We all need to set a holistic approach that brings work processes like performance, engagement, and compensation together. This shift would empower employees with reliable expectations, end the current crisis conflict mode we are all in, and get us all into a sustainable and profitable flow of work.

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