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Taylor Swift’s Spotify Paycheck Mystery

4 minute read

Read TIME’s full interview with Taylor Swift.

Taylor Swift has been paid less than $500,000 in the past 12 months for domestic streaming of her songs, Scott Borchetta, the CEO of Taylor Swift’s record label, the independent Nashville-based Big Machine, told TIME Wednesday.

His statement is the latest salvo in an increasingly heated disagreement between Swift and Spotify. The disagreement has sent ripples through the music industry, with the country’s most successful musician removing her work from an admired new online music model.

According to Borchetta, the actual amount his label has received in return for domestic streams of Swift’s music—$496,044—is drastically smaller than the amount Spotify has suggested the artist receives. That sum represents only a portion of the amount paid out by the streaming service. Spotify CEO Daniel Ek said Tuesday that the label for an artist of Swift’s popularity could expect to receive $6 million in the next year from the streaming service as the site’s audience grows. Borchetta said his label had made more from streaming Taylor Swift’s videos on the video site Vevo than it has from putting her music on Spotify.

A Spotify spokesperson told TIME that the total payout for Swift’s streaming over the past 12 months globally was $2 million.

MORE: Spotify CEO “really frustrated” with Taylor Swift

“The more we grow, the more we pay artists, and we’re growing like crazy,” said Jonathan Prince, Spotify’s global head of communications and public policy. “Our users, both free and paid, have grown by more than 50 percent in the last year, which means that the run rate for artists of every level of popularity keeps climbing. And Taylor just put out a great record, so her popularity has grown too. We paid Taylor’s label and publisher roughly half a million dollars in the month before she took her catalog down—without even having 1989 on our service—and that was only going to go up.”

On Nov. 3, Swift pulled her entire catalog from the streaming service, which claims over 50 million users, more than 10 million of whom have paid subscriptions. No artist today can match Swift’s popularity: her new album 1989 has sold nearly 1.7 million copies nationwide in its first two weeks on sale, according to Nielsen SoundScan.

Swift and Borchetta both say that removing her music from Spotify is meant to make a larger point.

PHOTOS: See Taylor Swift Over the Years

2006 CMT Music Awards - Arrivals
Taylor Swift arrives at the 2006 CMT Music Awards at the Curb Event Center at Belmont University in Nashville, Tennessee.John Shearer—WireImage/Getty Images
2007 CMT Music Awards - Red Carpet
Taylor Swift arrives at the 2007 CMT Music Awards.Kevin Mazur—WireImage/Getty Images
42nd Annual Academy Of Country Music Awards - Show
Taylor Swift performs during the 42nd Annual Academy Of Country Music Awards held at the MGM Grand Garden Arena in Las Vegas, Nevada in 2007.Ethan Miller—Getty Images
2008 ACM New Artists Party For A Cause
Taylor Swift performs during the Academy of Country Music New Artists' Party for a Cause show at the MGM Grand Hotel/Casino in Las Vegas, Nevada in 2008.Ethan Miller—Getty Images
Taylor Swift and Michelle Williams Visit MTV's "TRL" - June 16, 2008
Taylor Swift performs live on MTV's "TRL" at the MTV Studios in Times Square in New York City in 2008.Gary Gershoff—WireImage/Getty Images
The 42nd Annual CMA Awards - Arrivals
Taylor Swift attends the 42nd Annual CMA Awards at the Sommet Center in Nashville, Tennessee in 2008.Ed Rode—WireImage/Getty Images
CNN Heroes "An All-Star Tribute" 2008
Singer Taylor Swift arrives at CNN Heroes: An All-Star Tribute at the Kodak Theatre in Hollywood, California in 2008.Jon Kopaloff—FilmMagic/Getty Images
Saturday Night Live
Taylor Swift performs on Saturday Night Live in 2009.NBC/Getty Images
The Brit Awards 2009 - Arrivals
Taylor Swift arrives at the Brit Awards 2009 at Earls Court in London, England.Gareth Cattermole—Getty Images
44th Annual Academy Of Country Music Awards All-Star Jam
Taylor Swift performs during the 44th annual Academy of Country Music Awards All-Star Jam at the MGM Grand Hotel/Casino in Las Vegas, Nevada in 2009.Ethan Miller—Getty Images
Taylor Swift in Concert
Taylor Swift performs at Madison Square Garden in New York City in 2009.Theo Wargo—WireImage/Getty Images
2009 MTV Video Music Awards - Arrivals
Taylor Swift arrives to the 2009 MTV Video Music Awards at Radio City Music Hall in New York City. Stephen Lovekin—FilmMagic/Getty Images
The 43rd Annual CMA Awards - Show
Taylor Swift performs at the 43rd Annual CMA Awards from the Sommet Center in Nashville, Tennessee in 2009.Katherine Bomboy—Getty Images
The 52nd Annual GRAMMY Awards - Show
Taylor Swift performs onstage at the 52nd Annual Grammy Awards held at Staples Center in Los Angeles, California in 2010.Michael Caulfield—WireImage/Getty Images
Taylor Swift drops one of her awards dur
Taylor Swift drops one of her awards during the 52nd annual Grammy Awards in Los Angeles, California in 2010.Valerie Macon—AFP/Getty Images
Taylor Swift 13 hours on the 13th. & some songs
Taylor Swift performs at the CMA Music Festival in Nashville, Tennessee in 2010.Rick Diamond—Getty Images
Grand Ole Opry 85th Birthday Bash
Taylor Swift performs during the Grand Ole Opry 85th birthday bash at the Grand Ole Opry House in Nashville, Tennessee in 2010.Tony R. Phipps—Getty Images
44th Annual CMA Awards - Show
Taylor Swift performs "Back to December" at the 44th Annual CMA Awards at the Bridgestone Arena in Nashville, Tennessee in 2010.Rick Diamond—Getty Images
taylor Swift attends the 'Alexander McQu
Taylor Swift attends the 'Alexander McQueen: Savage Beauty' Costume Institute Gala at The Metropolitan Museum of Art in 2011.TIMOTHY A. CLARY—AFP/Getty Images
2012 MTV Video Music Awards - Show
Taylor Swift performs at the 2012 MTV Video Music Awards at Staples Center in Los Angeles, California.Jason LaVeris—FilmMagic/Getty Images
BBC Radio 1 Teen Awards - Show
Taylor Swift performs at the Radio One Teen Awards at Wembley Arena in London, England in 2012.Mike Marsland—WireImage/Getty Images
BBC Radio 1 Teen Awards - Show
Taylor Swift performs at the Radio One Teen Awards at Wembley Arena in London, England in 2012.Mike Marsland—WireImage/Getty Images
Taylor Swift Switches On Westfield London Christmas Lights
Taylor Swift switches on the Christmas lights and performs for fans and shoppers at Westfield London in London, England in 2012.Mike Marsland—WireImage/Getty Images
26th Annual ARIA Awards 2012 - Arrivals
Taylor Swift arrives at the 26th Annual ARIA Awards 2012 at the Sydney Entertainment Centre in Sydney, Australia. Don Arnold—WireImage/Getty Images
26th Annual ARIA Awards 2012 - Show
Taylor Swift performs on stage during the 26th Annual ARIA Awards 2012 at the Sydney Entertainment Centre in Sydney, Australia.Brendon Thorne—Getty Images
KIIS FM's Jingle Ball 2012 - Night 1 - Show
Taylor Swift performs during night 1 of the 2012 KIIS FM Jingle Ball at Nokia Theatre LA Live in Los Angeles, California.C Flanigan—FilmMagic/Getty Images
Taylor Swift At Gillette Stadium
Taylor Swift in concert at Gillette Stadium in Foxborough, Massachusetts in 2013.Barry Chin—Boston Globe/Getty Images
2013 Victoria's Secret Fashion Show - Show
Taylor Swift performs while Candice Swanepoel walks the runway at the 2013 Victoria's Secret Fashion Show at the Lexington Avenue Armory in New York City.Jamie McCarthy—Getty Images
Taylor Swift Lives In Shanghai
Taylor Swift performs at the Mercedes-Benz Arena on May 30, 2014 in Shanghai, China.ChinaFotoPress/Getty Images
2014 American Music Awards - Show
Taylor Swift performs onstage during the 2014 American Music Awards held at Nokia Theatre L.A. Live on Nov. 23, 2014 in Los Angeles, Ca.Michael Tran—FilmMagic/Getty Images
2014 American Music Awards - Roaming Show
Taylor Swift performs at the 2014 American Music Awards at Nokia Theatre L.A. Live on Nov. 23, 2014 in Los Angeles, Ca.Christopher Polk—Getty Images
The Voice - Season 7
Taylor Swift performs on The Voice in 2014.NBC/Getty Images
2014 Victoria's Secret Fashion Show - Show
Taylor Swift performs during the 2014 Victoria's Secret Fashion Show at Earl's Court exhibition centre on Dec. 2, 2014 in London, England.Dimitrios Kambouris—Getty Images for Victoria's Secr
KIIS FM's Jingle Ball 2014  Powered by LINE  - Show
Taylor Swift performs onstage during KIIS FM's Jingle Ball 2014 at Staples Center on December 5, 2014 in Los Angeles, Ca.Christopher Polk—Getty Images

“The facts show that the music industry was much better off before Spotify hit these shores,” Borchetta said. “Don’t forget this is for the most successful artist in music today. What about the rest of the artists out there struggling to make a career? Over the last year, what Spotify has paid is the equivalent of less than 50,000 albums sold.”

At first, Spotify asked Swift to come back in a blog post. But after Borchetta said on a radio show on Nov. 7 that he had been hearing from other artists and managers who also want to leave Spotify—country star Jason Aldean just pulled his latest album from the service—Ek posted a broader defense of Spotify’s model. He claims Spotify has paid $2 billion to labels and publishers since its founding in 2008, and says the service, through its mix of paid and ad-supported subscriptions, is replacing revenue the music business had lost to piracy.

This isn’t the first time a major recording artist has tussled with Spotify. In October 2013, Radiohead’s Thom Yorke pulled his solo songs off the site to protest the size of its payouts.

–With reporting by Matt Vella

Read next: Taylor Swift on 1989, Spotify, Her Next Tour and Female Role Models

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Write to Jack Dickey at jack.dickey@time.com