By TIME Video
Apple responded Thursday to claims that its new iPhone 6 Plus is bendable. The hashtag #Bendgate as well as an Unbox Therapy video of a user bending his phone went viral within a few days of the iPhone 6 Plus’s release last week, and customers were not happy about it.
Apple said that with normal use a bend in the phone is rare, and that the numbers of users that have reported bent phones is extremely low; only 9 so far. Apple has publicly displayed the rigorous tests that phones undergo before being released to consumers, and has announced that some bent phones will be eligible for replacement.
An Apple rep added that the company is “looking into this with an insane amount of detail.”
More Must-Reads from TIME
- How Donald Trump Won
- The Best Inventions of 2024
- Why Sleep Is the Key to Living Longer
- Robert Zemeckis Just Wants to Move You
- How to Break 8 Toxic Communication Habits
- Nicola Coughlan Bet on Herself—And Won
- Why Vinegar Is So Good for You
- Meet TIME's Newest Class of Next Generation Leaders
Contact us at letters@time.com