Rich Gallagher

Rich Gallagher, LMFT, heads Point of Contact Group, a communications skills training firm in Ithaca, NY. His books include What to Say to a Porcupine and The Customer Service Survival Kit. Follow him on Twitter at @GallagherPOC.

Recent Articles

5 Secrets to Dealing With the Comcast Customer Service Rep From Hell

A former call center manager on how to circumvent the tricks of the trade of a "retention specialist."

By Rich Gallagher
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