Chris Ratcliffe—Bloomberg/Getty Images
August 18, 2016 10:51 AM EDT

Trolls, as Joel Stein writes in TIME’s cover story this week, are taking over the Internet. One of the social networks most affected is Twitter, which critics say isn’t doing enough to curb abuse, racism and hate speech on the platform. Some see the problem as an existential crisis for the firm, as high-profile users flee while user growth, a closely-watched metric for social media companies, is stalls.

The San Francisco, Calif.-based company has not always been forthcoming about its efforts to prevent or respond to abuse. In response to a recent BuzzFeed story on the subject, a Twitter spokesperson said “there is a lot of work to do but please know we are committed, focused, and will have updates to share soon.”

However, Stein spoke with Del Harvey, Twitter’s Vice President of Trust and Safety, who offered some insight into the company’s thinking. Here’s what Harvey had to say:

Read the full story here.

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