Bars of original KitKat chocolate, produced by Nestle SA, and without the "Fairtrade" logo sit arranged for a photograph in London, U.K., on Monday, Dec.7, 2009. Nestle SA, the world's biggest food company, will start certifying some KitKat bars in the U.K. and Ireland as Fairtrade, following Cadbury Plc, which started producing mass-market Fairtrade chocolate this year.
Bloomberg via Getty Images
By Eliana Dockterman
February 2, 2016

A student studying law in England is threatening to sue Nestle after buying a multi-pack of KitKats missing their signature wafers.

Saima Ahmad, 20, is seeking a lifetime supply of the chocolate snack, ITV News reports, claiming “monetary and emotional” loss.

The Kings College London student wrote a letter to Nestle explaining her issues. “The specific duty you owe in consistency in your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective,” she said. “As a result I feel as though I have been misled to part with my money and purchase a product that is clearly different from what has been marketed by Nestle.”

Ahmad purchased the defective KitKat multi-pack for £2 ($2.88)

[ITV]

Write to Eliana Dockterman at eliana.dockterman@time.com.

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