By Justin Worland
January 28, 2016

Illegal software has allowed brokers to purchase large inventories of event tickets, making it hard for consumers to access concerts and shows at face value, according to a report released by the New York state Attorney General Eric Schneiderman.

Brokers used software known as ticket bots to automate the purchase of large quantities of tickets and later resold the tickets with markups that sometimes exceeded 1,000%. “The problem is not simply that demand for prime seats exceeds supply,” the report says. “Ticketing, to put it bluntly, is a fixed game.”

Many of the brokers illegally reselling large numbers of tickets were unlicensed, according to the report. Schneiderman’s office has contacted ticket vendors like Ticketmaster to create a process to reduce the number of illegal sales to brokers, according to the report.

Scheiderman’s office has taken an active role in a slew of cases including investigations into NFL ticket prices, fantasy sports betting sites and whether Exxon Mobil lied about climate change.

Write to Justin Worland at justin.worland@time.com.

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