In case “coach” didn’t sound low-brow enough, airlines have come up with a new, unofficial seating category: “last class.”
There, passengers’ seats are unassigned and crowded closely together. The tickets are cheap, but they can’t be exchanged or refunded. And most extras, like baggage, come with a fee, according to USA Today.
Airlines including Delta and American Airlines have announced they would be selling the bare-bones tickets in order to compete with the growing popularity of budget airlines like Spirit and Frontier. These airlines offer low-cost tickets to customers in exchange for minimal customer service and unreliability. In October, Spirit flights had the lowest on-time arrival rate among the major American carriers, falling below 80%. Spirit and Frontier had the highest rate of complaints in the industry.