--- description: Customers complain the most about these airlines title: See Which Airlines Get the Most Baggage Complaints image: https://static.time.com/v3/assets/bltea6093859af6183b/bltde093bcdab65f2d0/6988d9b9bc6cfc69913e2a3c/time-logo.jpg?branch=production --- * [Business](/section/business/) ## Business Update your preferences in [Account Settings](/account/preferences/) Close * [Aviation](/tag/aviation/) ## Aviation Update your preferences in [Account Settings](/account/preferences/) Close # See Which Airlines Get the Most Baggage Complaints  by [Julie Shapiro](/author/julie-shapiro/)  ## Julie Shapiro Update your preferences in [Account Settings](/account/preferences/) Close Dec 16, 2015 2:00 PM CUT  by [Julie Shapiro](/author/julie-shapiro/)  ## Julie Shapiro Update your preferences in [Account Settings](/account/preferences/) Close Dec 16, 2015 2:00 PM CUT There are few feelings worse than waiting by an airport’s baggage claim and slowly realizing that your suitcase is not going to arrive. While airlines deliver most baggage to the right places unscathed, there are still plenty of bags each year that wind up lost, damaged, delayed or stolen. In 2014, [Southwest Airlines](https://www.southwest.com "undefined") received 4.09 mishandled baggage complaints for every 1,000 passengers, more than the other major U.S. airlines listed in a federal report. At the other end of the spectrum in 2014 was [Virgin America](https://www.virginamerica.com/ "undefined"), which received 0.95 mishandled baggage complaints per 1,000 passengers. For more detail, check out this interactive chart: **Methodology** The interactive includes the nine U.S. airlines that reported data to the federal Department of Transportation; airlines that comprise at least 1% of domestic flights are required to provide some of the data, while others provided it to the DOT voluntarily. The “fees” metric includes both baggage fees and reservation cancellation and change fees. **Next**: [_Find Out Which Airline Is Best for You_](http://time.com/4144391/holiday-plane-tickets-which-airline-best/ "undefined") ```json [{"@context":"https://schema.org","@type":"NewsArticle","@id":"https://time.com/4146199/airlines-lost-stolen-baggage-complaints/","mainEntityOfPage":{"@type":"WebPage","@id":"https://time.com/4146199/airlines-lost-stolen-baggage-complaints/"},"headline":"See Which Airlines Get the Most Baggage Complaints","datePublished":"2015-12-16T14:00:26.000Z","dateModified":"2026-03-31T08:57:55.212Z","description":"Customers complain the most about these airlines","url":"https://time.com/4146199/airlines-lost-stolen-baggage-complaints/","keywords":["Aviation"],"thumbnailUrl":"","author":[{"@type":"Person","name":"Julie Shapiro","jobTitle":"","url":"https://time.com/author/julie-shapiro/"}],"articleSection":"Business","image":[],"publisher":{"@type":"Organization","name":"Time","url":"https://time.com/","logo":{"@type":"ImageObject","url":"https://time.com/images/logo.png","width":528,"height":156},"foundingDate":"March 3, 1923","sameAs":["https://www.facebook.com/time","https://www.instagram.com/time/?hl=en","https://twitter.com/time","https://www.pinterest.com/timemagazine"]}},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@id":"/section/business/","name":"Business"}},{"@type":"ListItem","position":2,"item":{"@id":"/tag/aviation/","name":"Aviation"}},{"@type":"ListItem","position":3,"item":{"@id":"https://time.com/4146199/airlines-lost-stolen-baggage-complaints/","name":"See Which Airlines Get the Most Baggage Complaints"}}]}] ```