--- title: Star Wars: Theater Chain Apologizes After Ticketing Meltdown description: As a result of the system glitch, fans walked to box offices to purchase tickets canonical: https://time.com/4079799/star-wars-tickets-meltdown/ author: Entertainment Weekly article:opinion: false article:content_tier: free article:published_time: 2015-10-20T16:09:06.000Z article:modified_time: 2026-02-22T11:56:06.677Z article:section: Entertainment og:title: Theater Chain Apologizes After Star Wars Ticketing Meltdown og:description: As a result of the system glitch, fans walked to box offices to purchase tickets og:url: https://time.com/4079799/star-wars-tickets-meltdown/ og:site_name: TIME og:image: https://static.time.com/v3/assets/bltea6093859af6183b/blt9a3d09a8837d3b0c/698868f2f887dcea6de92eb4/star-wars-force-awakes-dark-side.jpg?branch=production&width=3840&quality=75&auto=webp&crop=16:9 og:image:width: 1200 og:image:height: 675 og:image:alt: Star Wars Force Awakens og:type: article twitter:card: summary_large_image twitter:title: Theater Chain Apologizes After Star Wars Ticketing Meltdown twitter:description: As a result of the system glitch, fans walked to box offices to purchase tickets twitter:image: https://static.time.com/v3/assets/bltea6093859af6183b/blt9a3d09a8837d3b0c/698868f2f887dcea6de92eb4/star-wars-force-awakes-dark-side.jpg?branch=production&width=3840&quality=75&auto=webp&crop=16:9 ---  # Movie Theater Chain Apologizes After _Star Wars_ Ticketing Meltdown by [James Hibberd / Entertainment Weekly](https://time.com/author/entertainment-weekly/) ## James Hibberd / Entertainment Weekly Oct 20, 2015 4:09 PM UTC  Adam Driver as Kylo Ren in Star Wars: The Force Awakens, 2015 Adam Driver as Kylo Ren in Star Wars: The Force Awakens, 2015Disney/Lucasfilm by [James Hibberd / Entertainment Weekly](https://time.com/author/entertainment-weekly/) ## James Hibberd / Entertainment Weekly Oct 20, 2015 4:09 PM UTC At least one theater chain is stepping up to sincerely apologize to fans inconvenienced by the Monday night’s widespread [_Star Wars: The Force Awakens_ ticketing system meltdown](http://www.ew.com/article/2015/10/19/star-wars-ticket-presales-crash-ticketing-websites). The Texas-based multi-state Alamo Drafthouse theater chain issued a detailed mea culpa Tuesday taking responsibility for their servers giving fans “database error” messages for at least several hours as fans tried to purchase advance tickets for the eagerly awaited new film, which is widely released Dec. 18. “Last night, we had the single biggest simultaneous surge for movie tickets our industry has ever seen,” wrote Alamo CEO Tim League. “The great news is that _Star Wars_ fandom is as strong as ever. Unfortunately, that surge exposed weaknesses in our ticketing infrastructure, and that of Fandango, Regal, AMC and Cinemark, not to mention other exhibitors across the globe who also crashed. But that is not a good enough excuse. The Alamo Drafthouse has been preparing for this hugely important day for the past nine months, and we thought we were ready. We spun up 40 simultaneous servers and were monitoring the load to instantaneously add more if needed. We hosted our static pages in a state-of-the-art cloud environment that could also instantaneously expand with demand. The massive onslaught of simultaneous users, however, exposed an unforeseen flaw in the ticketing infrastructure itself that we were unable to fix on the fly.” Continued League: “We tried to be ready for this hugely important day, and we missed the mark. In the moment, we tried to react as quickly as possible. We transitioned our sales to Fandango as soon as they were up and running again themselves. We apologize for making what was supposed to be a joyous day a big hassle for _Star Wars_ fans. We commit to doing better in the future.” We’ll be curious to see if the other theater chains say anything now that fan-friendly Alamo has stepped up. Interestingly, the ticketing fiasco had a rather curious side effect: Fans long accustomed to buying all their tickets online actually walked to theater box offices to purchase tickets in person. And they weren’t too happy about it. CBS Interactive editorial director Glenn Gaslin posted on Facebook about having to trek to an Arclight theater in Culver City, California. “Had to physically walk into a theater. To buy tickets for a movie two months from now. [‪#‎theinternetisdumb‬](https://www.facebook.com/hashtag/theinternetisdumb?source=feed%5Ftext&story%5Fid=10153728267626804).” While Alamo buyers [took to Reddit](https://www.reddit.com/r/Austin/comments/3pfbkw/alamo%5Fdrafthouse%5Fserver%5Fright%5Fnow/) to relay similar experinences. “Girlfriend literally drove to Village \[theater\] to buy tickets,” marveled one fan. “While I sat at home hitting refresh and cursing Drafthouse, Chrome, Apple and everything under the sun.” Of course, fans used to wait in line for _days_ to get tickets for the latest _Star Wars_ film, and nowadays advance ticketing at chains like Alamo and Arclight give fans their choice of seats so fans don’t even need to show up early the day of the actual show. _This_ [_article_](http://www.ew.com/article/2015/10/20/star-wars-tickets-apology) _originally appeared on_ [_EW.com_](http://www.ew.com/) ```json [{"@context":"https://schema.org","@type":"NewsArticle","@id":"https://time.com/4079799/star-wars-tickets-meltdown/","mainEntityOfPage":{"@type":"WebPage","@id":"https://time.com/4079799/star-wars-tickets-meltdown/"},"headline":"Movie Theater Chain Apologizes After Star Wars Ticketing Meltdown","datePublished":"2015-10-20T16:09:06.000Z","dateModified":"2026-02-22T11:56:06.677Z","description":"As a result of the system glitch, fans walked to box offices to purchase tickets","url":"https://time.com/4079799/star-wars-tickets-meltdown/","keywords":["movies"],"thumbnailUrl":"https://static.time.com/v3/assets/bltea6093859af6183b/blt9a3d09a8837d3b0c/698868f2f887dcea6de92eb4/star-wars-force-awakes-dark-side.jpg?branch=production&width=1200&quality=75&auto=webp&crop=1200:675&height=675","author":[{"@type":"Person","name":"James Hibberd / Entertainment Weekly"}],"articleSection":"Entertainment","image":[{"@type":"ImageObject","url":"https://static.time.com/v3/assets/bltea6093859af6183b/blt9a3d09a8837d3b0c/698868f2f887dcea6de92eb4/star-wars-force-awakes-dark-side.jpg?branch=production&width=1200&quality=75&auto=webp&crop=1200:675&height=675","width":1200,"height":675,"headline":"Star Wars Force Awakens","caption":"Star Wars: The Force AwakensKylo Ren (Adam Driver) with StormtroopersPh: David James©Lucasfilm 2015","creditText":"Disney/Lucasfilm","representativeOfPage":true}],"publisher":{"@type":"Organization","name":"Time","url":"https://time.com/","logo":{"@type":"ImageObject","url":"https://time.com/images/logo.png","width":528,"height":156},"foundingDate":"March 3, 1923","sameAs":["https://www.facebook.com/time","https://www.instagram.com/time/?hl=en","https://twitter.com/time","https://www.pinterest.com/timemagazine"]}},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@id":"/section/entertainment/","name":"Entertainment"}},{"@type":"ListItem","position":2,"item":{"@id":"/tag/movies/","name":"movies"}},{"@type":"ListItem","position":3,"item":{"@id":"https://time.com/4079799/star-wars-tickets-meltdown/","name":"Movie Theater Chain Apologizes After Star Wars Ticketing Meltdown"}}]}] ```