How Comcast is Trying to Make Nice Over Latest Internet Outage

Comcast is making a peace offering to subscribers across the West who lost Internet access for around three hours Monday night — $5.

“We know that having a fast, reliable connection to the Internet is vital and that interruptions of this sort are unacceptable,” the company wrote in a blog post Tuesday. “We’re sorry that we didn’t live up to that last night. We are giving a credit to customers who were impacted.”

Comcast blamed the outage on an equipment failure compounded by problems with the backup system that automatically reroutes Internet traffic. An overload disrupted service for many customers.

Comcast has a reputation for customer troubles. Various snafus and repeated promises by top executives to improve service has made the company a dart board for criticism.

Customers impacted by the recent service interruption will receive a credit in their regular bills. Anyone the company misses can apply for the credit online (the company plans to publish a link online for those customers to do so).

(This story was updated with additional information from Comcast)