A Starbucks employee was fired after a viral cell phone video showed her berating a customer in New York.
Ruby Chen said the Starbucks employee accused her of trying to steal a cookie straw and starting yelling at her to get out of the store, NBC reports.
“Get out,” the employee says in the video, which Chen had posted on Facebook. “You’re not going to be served here. Period. Bye. Bye. Bye.”
A spokesperson for Starbucks told NBC the employee was fired. “This customer’s experience is not reflective of the service our partners provide to customers every day,” the spokesperson said. “Our leadership team is reaching out to the customer to apologize and make this right.”
[NBC]
Go Inside Starbucks' Wild New 'Willy Wonka Factory of Coffee'
More Must-Reads from TIME
- Why Trump’s Message Worked on Latino Men
- What Trump’s Win Could Mean for Housing
- The 100 Must-Read Books of 2024
- Sleep Doctors Share the 1 Tip That’s Changed Their Lives
- Column: Let’s Bring Back Romance
- What It’s Like to Have Long COVID As a Kid
- FX’s Say Nothing Is the Must-Watch Political Thriller of 2024
- Merle Bombardieri Is Helping People Make the Baby Decision
Write to Tessa Berenson Rogers at tessa.Rogers@time.com