--- description: The hospital where two nurses contracted Ebola after helping care for Ebola victim Thomas Eric Duncan says it is "deeply sorry" title: Ebola: Texas Hospital Apologizes for 'Mistakes' via Newspaper Ads image: https://static.time.com/v3/assets/bltea6093859af6183b/bltde093bcdab65f2d0/6988d9b9bc6cfc69913e2a3c/time-logo.jpg?branch=production --- * [Health](/section/health/) ## Health Update your preferences in [Account Settings](/account/preferences/) Close * [ebola](/tag/ebola/) ## ebola Update your preferences in [Account Settings](/account/preferences/) Close # Texas Hospital Apologizes for 'Mistakes' Made in Ebola Care  by [Nolan Feeney](/author/nolan-feeney/)  ## Nolan Feeney Update your preferences in [Account Settings](/account/preferences/) Close Oct 19, 2014 7:27 PM CUT  by [Nolan Feeney](/author/nolan-feeney/)  ## Nolan Feeney Update your preferences in [Account Settings](/account/preferences/) Close Oct 19, 2014 7:27 PM CUT The hospital where two nurses contracted Ebola after helping care for Ebola victim Thomas Eric Duncan has [apologized for “mistakes”](http://texashealth.org/images/letter-to-the-community-101914.jpg "undefined") in a full-page ad running in two newspapers on Sunday. A letter from Barclay Berdan, CEO of Texas Health Resources, which owns Texas Health Presbyterian Hospital, ran in both the Dallas _Morning News_ and the Fort Worth _Star-Telegram_, [NBC News reports](http://www.nbcnews.com/storyline/ebola-virus-outbreak/texas-hospital-apologizes-mistakes-ebola-treatment-full-page-ad-n229196 "undefined"). The ad admitted that “training and education programs had not been fully deployed before the virus struck” and that the hospital “made mistakes handling this very challenge.” “The fact the Mr. Duncan had traveled to Africa was not communicated effectively,” the ad’s letter read. “For that we are deeply sorry.” Duncan died Oct. 8. The letter also said that the hospital was still trying to figure out why nurses Nina Pham and Amber Vinson contracted Ebola but noted that “Texas Health Presbyterian Hospital Dallas is a safe place for employees and patients.” “Based on what we already know, I can tell you that many of the theories and allegations being presented in the media do not align with facts stated in the medial record and accounts of caregivers who were present on the scene,” the statement says. “We have remained committed to complying with CDC guidelines from the start.” ```json [{"@context":"https://schema.org","@type":"NewsArticle","@id":"https://time.com/3522586/texas-hospital-ebola-mistakes-apology/","mainEntityOfPage":{"@type":"WebPage","@id":"https://time.com/3522586/texas-hospital-ebola-mistakes-apology/"},"headline":"Texas Hospital Apologizes for 'Mistakes' Made in Ebola Care","datePublished":"2014-10-19T19:27:07.000Z","dateModified":"2026-02-21T10:52:38.686Z","description":"\"...many of the theories and allegations being presented in the media do not align with facts stated in the medial record and accounts of caregivers who were present on the scene\"","url":"https://time.com/3522586/texas-hospital-ebola-mistakes-apology/","keywords":["ebola"],"thumbnailUrl":"","author":[{"@type":"Person","name":"Nolan Feeney","jobTitle":null,"url":"https://time.com/author/nolan-feeney/"}],"articleSection":"Health","image":[],"publisher":{"@type":"Organization","name":"Time","url":"https://time.com/","logo":{"@type":"ImageObject","url":"https://time.com/images/logo.png","width":528,"height":156},"foundingDate":"March 3, 1923","sameAs":["https://www.facebook.com/time","https://www.instagram.com/time/?hl=en","https://twitter.com/time","https://www.pinterest.com/timemagazine"]}},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@id":"/section/health/","name":"Health"}},{"@type":"ListItem","position":2,"item":{"@id":"/tag/ebola/","name":"ebola"}},{"@type":"ListItem","position":3,"item":{"@id":"https://time.com/3522586/texas-hospital-ebola-mistakes-apology/","name":"Texas Hospital Apologizes for 'Mistakes' Made in Ebola Care"}}]},{"@context":"https://schema.org","@type":"VideoObject","name":"Contact Tracing: How To Trace The Spread of Ebola","description":"Health officials in the US are using a method known as contact tracing, to see who is at risk from Ebola.","thumbnailUrl":"https://cdn.jwplayer.com/v2/media/EJ3m56cA/poster.jpg?width=720","uploadDate":"2014-10-02T18:25:06.000Z","contentUrl":"https://cdn.jwplayer.com/manifests/EJ3m56cA.m3u8","embedUrl":"https://time.com/3522586/texas-hospital-ebola-mistakes-apology/","duration":"PT1M49S","potentialAction":{"@type":"SeekToAction","target":"https://time.com/3522586/texas-hospital-ebola-mistakes-apology/?jw_start={seek_to_second_number}","startOffset-input":"required name=seek_to_second_number"}},{"@context":"https://schema.org","@type":"VideoObject","name":"Inside a Liberian Ebola Town Under Quarantine","description":"Life in Dolo Town in Liberia's Margibi County, which has been quarantined to containe the spread of Ebola.","thumbnailUrl":"https://cdn.jwplayer.com/v2/media/5BZgJwhR/poster.jpg?width=720","uploadDate":"2014-09-04T06:27:08.000Z","contentUrl":"https://cdn.jwplayer.com/manifests/5BZgJwhR.m3u8","embedUrl":"https://time.com/3522586/texas-hospital-ebola-mistakes-apology/","duration":"PT37S","potentialAction":{"@type":"SeekToAction","target":"https://time.com/3522586/texas-hospital-ebola-mistakes-apology/?jw_start={seek_to_second_number}","startOffset-input":"required name=seek_to_second_number"}}] ```