TIME Consumers

Everybody Hates Time Warner Cable and Comcast

Hate your television or Internet provider? You’re far from alone: Time Warner Cable and Comcast earned bottom-of-the-barrel scores in a consumer satisfaction survey published Tuesday.

Subscription TV-wise, Time Warner Cable scored the lowest of the companies included in the report, with a 56 (a 7% decline from last year’s report). Comcast came in second to last, at 60 (a 5% decline from last year’s report). In terms of Internet service, TWC got a 54 (a 14% decline from last year’s report) while Comcast earned a 57 (an 8% decline from last year’s report).

The numbers come by way of the American Consumer Satisfaction Index (ACSI)’s 2014 Telecommunications and Information Report, a survey of 70,000 customers about their satisfaction levels with commonly used products and services. The results span 230 companies across 43 industries.

DirecTV, AT&T, Verizon (FiOS) and Dish scored highest for TV providers, with their scores tightly bunched at between 67 and 69. FiOS ran away with the Internet crown: it scored a 71, with AT&T’s U-verse service and CenturyLink both a distant second at 65. If we’re talking grades in a school setting, we’re still in D+/C- range for all of these, so let’s not get too excited just yet.

So why are people so down on Comcast and Time Warner Cable? According to the report:

High prices, poor reliability, and declining customer service are to blame for low customer satisfaction with pay TV services. The cost of subscription TV has been rising 6% per year on average—four times the rate of inflation. But now, dissatisfied pay TV customers have more alternatives than ever before. The rise of streaming video from companies like Netflix and Amazon, combined with pay TV’s deteriorating service quality and higher prices, has led to the first-ever net loss of television service subscribers for a full year in 2013.

Among the largest subscription TV providers, the customer satisfaction decline is broad and pronounced—every company experiences a drop between 3% and 7%. Still, customer satisfaction varies greatly depending on the type of service. Fiber optic and satellite providers typically beat the industry average and perform much better than cable companies.

People are also generally pretty happy with TV sets (and accompanying video players), credit unions and soft drinks – which scored 85, 85 and 84 out of 100, respectively.

You can download the full report here, though you’ll need to register first.

TIME cloud storage

Pogoplug’s Cloud Storage Is ‘Unlimited’ Unless You Use Too Much of It

A cloud storage provider reveals its throttling policy in response to complaints from heavy users.

Online storage provider Pogoplug offers what seems like an incredible deal for keeping your data safe in the cloud. For $50 per year, the company promises “unlimited” data backups, supposedly ideal for preserving your cherished photos and videos.

But over the last few weeks, some Pogoplug users have run into a previously undisclosed catch: If you upload more than 1 TB of data, your upload speeds could be throttled.

Jimmy Cohrssen, a professional photographer, discovered this while using Pogoplug to back up his pictures. Cohrssen signed up for Pogoplug roughly eight months ago, and had stored 6 TB worth of photos on Pogoplug’s servers. He had no complaints until earlier this month, when the same 500 photo uploads that used to take an hour or two were suddenly taking days to complete.

“Their advertising is very deceptive, really pushing the idea that they are one of the only services out there that provides unlimited services, when the truth is the opposite,” Cohrssen said in an e-mail.

Cohrssen spent weeks hassling Pogoplug tech support, until they finally offered him a pro-rated refund. He’s still deciding what to do, and isn’t thrilled with the prospect of re-uploading 6 TB of files to another service like Backblaze or Drivepop.

Eventually, in response to weeks of complaints, Pogoplug gave an explanation to affected users. In a message drafted by Chief Product Officer Jed Putterman and distributed by the company’s tech support, Pogoplug said that it has to divvy up its limited bandwidth among heavier users to keep things fair for everyone:

Our primary goal is to get people’s initial back up done as fast as possible. In order to do this, for the first 1TB of storage we allow files to be backed up as fast as our users can send them. We chose this amount of storage because we felt it was well beyond the initial amount that people would need to back up to feel safe. For users beyond 1TB, we take our remaining bandwidth and evenly distribute it across those users. We are constantly adding additional bandwidth and infrastructure, and when we do everybody benefits.

In an interview, Pogoplug CEO Daniel Putterman further explained that the company uses lots of other factors to prioritize speeds. For instance, streaming video gets greater priority so that users don’t get any interruptions while watching. The 1 TB throttling cutoff was actually a response to users who wanted fast speeds on their initial backups.

“There’s this long list of QoS-related features, because if you don’t do that, you’re going to have a crummy cloud,” Putterman said.

There’s nothing wrong with having such a policy. The problem is that Pogoplug doesn’t mention potential speed limits anywhere on its website or its terms of use. The company’s FAQ page promises “no restrictions on storage or file size,” but says nothing about speeds. The letter from tech support was the only acknowledgement that a throttling policy exists.

Danny Dausend, another Pogoplug user, said the sudden throttling was a “huge surprise,” given that there was no indication of the policy before he signed up. Like Cohrssen, he’s also not sure what to do now. “I need to find a new place to house my stuff,” Dausend said in an e-mail. “But I have over 1.8 TB, and that’s not an easy task.”

Putterman said the company debated for several weeks whether to reveal the throttling policy, because it’s just one of many factors that can affect speeds. “The point is, there’s so many of them, why isolate this one?” Putterman said.

Still, Putterman acknowledged that Pogoplug could be more transparent about its policies. He said the company would at least consider adding some disclosure to its terms of service.

“We’re going to be, probably, very open, and dramatically more so than other companies in the space, and hopefully we’ll set an example for others,” Putterman said.

There is another silver lining for affected users: A few days ago, Pogoplug discovered and fixed a failed port that may have caused some of the more drastic speed issues. The fix doesn’t explain the previous weeks of complaints, but some users on Pogoplug’s forums have indeed reported speed improvements over the last few days. Putterman also pointed out that if users were able to upload more than 1 TB in past, that means most of the time, Pogoplug is able to offer a satisfactory level of service.

Still, Pogoplug can’t predict every spike in demand, especially as it works to acquire users in new ways, such as a recent promotional deal with Sprint. With finite bandwidth and no guarantee that users won’t notice slower speeds in the future, the best thing Pogoplug can do is stop leaving its users in the dark.

TIME Technologizer

Jack Dorsey Is Planning to Reinvent the Humble Receipt

Square feedback
Square

Now its e-receipts let shoppers tell merchants what went wrong--or right--with a transaction.

When I talked to Square CEO Jack Dorsey for a TIME story about his payment-processing company last December, he mentioned receipts and described them in a way I’m not sure anyone ever has before. He called them “amazing.”

To be specific, he said that a “receipt is this amazing confirmation of the activity between buyer and seller. It’s this thing that most people just throw away.”

“What if we saw it as a communication channel,” he asked. “What if we saw it as a publishing medium, what if we saw it as a connection, and a reminder, and a potential for more of those experiences?”

It turned out that Dorsey wasn’t just riffing. He was foreshadowing a bit of news Square is announcing today. It’s introducing a service called Square Feedback, which can turn its e-mail and text-message receipts—it sends 10 million of them a month—into miniature customer-service sessions. Feedback will allow consumers to give instant input after paying for something using Square, and will give small businesses a way to placate unhappy campers before they run off to Yelp to gripe in public.

 Feedback
Square

If a merchant subscribes to Feedback, which will cost $10 a month after a 30-day trial period, its receipts will include a “How was your experience?” section that lets the customer select either a smiley icon or a frowny one. Either response leads to a brief questionnaire that allows the customer to specify what went right or wrong—wait time, quality, customer service and/or environment—and leave a comment.

The seller’s Square dashboard will display all this feedback, tallying up the positive and negative feedback in a chart. If a customer has consented, the merchant can respond to a piece of input, which shows up as a conversation thread with the shopper in question. Other than the fact that feedback is tied to a specific receipt—which allows the seller to issue a refund if warranted—the experience is anonymous.

Of course, the notion of the receipt as a way to invite customer comments isn’t new. Lots of old-fashioned dead-tree ones include a link to an online survey. But the fact that Square’s receipts are digital makes the segue from financial record to feedback form more seamless, and the whole approach is in line with the elegant simplicity seen in Square products such as its tiny mobile credit-card swiper.

At the moment, Feedback is pretty basic. For instance, the canned questionnaire a customer sees after selecting the Smiley or Frowny is the same whether the business in question sells lattes or lingerie. There’s also no way to route complaints to multiple people within an organization, which is a feature larger businesses with actual dedicated customer-service resources will want.

Square says that it plans to expand on the concept over time—and whether or not it ever makes receipts amazing by most folks’ standards, it looks like a great opportunity to make them more useful.

TIME Consumer Electronics

These Are the 10 Best-Selling Products of All Time

Shoppers Take Advantage Of Black Friday Deals
Spencer Platt—Getty Images

247-LogoVersions-114x57
This post is in partnership with 24/7 Wall Street. The article below was originally published on 247wallst.com.

Creating the most popular product of the year will make consumers and investors happy. But making an all-time bestseller can transform an industry and define a business for decades.

Many of the best-selling products were first in a new category. Apple, which has sold more than 500 million iPhones, was the first to introduce a touchscreen smartphone that could seamlessly handle music, web browsing and phone calls. Other bestsellers took a niche market and made it mainstream. Before Star Wars, film was either comedy, romance or drama. The Harry Potter book series was so successful that The New York Times Book Review created a separate children’s bestseller list in 2000 to account for the series’ popularity.

MORE: 10 Companies Paying Americans the Least

In some cases, top-selling products were a simply better than their competitors. Before the Sony PlayStation, video game consoles were largely cartridge-based. With the advent of the PlayStation, which relied on the new CD-ROM format, game files could be large enough to support 3D gameplay and full-motion video. Lipitor, which has become the world’s best-selling drug with $141 billion in sales, was far more effective than previously-released drugs at lowering bad cholesterol.

A number of these products continue to be dominate their markets. The iPad remains the world’s best-selling tablet, with a 32.5% market share last quarter, despite challenges from Amazon.com’s Kindle Fire and Samsung’s Galaxy tablet lines. The PlayStation 4 has sold over 7 million units since it launched last year, well above the Microsoft Xbox One.

Despite their success, some of these products face challenges. Sales of Pfizer’s Lipitor dropped each year after its maker, Pfizer, lost patent protection on the drug in 2011 and cheaper generic drugs came on the market. The ongoing Star Wars saga may lose its status as the all time best-selling movie franchise to Walt Disney’s Marvel Franchise. The Avengers broke box office records, grossing $203.4 million on its opening weekend.

MORE: The Most Polluted Cities in America

To determine the best-selling products of all-time, 24/7 Wall St. reviewed categories of products widely purchased by consumers and identified individual products that had the highest sales in their category.In some cases, we gathered figures from multiple sources and estimated the final sales figure. In other instances, where one company had a clear market lead, figures reflect data from previous years.

These are the best-selling products of all time.

1. PlayStation
> Category: Video game console
> Total sales: 344 million units
> Parent company: Sony

When Sony released the PlayStation in the United States in 1995, its 32-bit processor was the most powerful available on the console market at the time. Sony sold more than 70 million PlayStations worldwide by the time the PlayStation 2 was released in 2000. The PlayStation 2 also sold very well in the U.S. and abroad. Sony released the PlayStation 3 in 2006, and it sold 80 million units to retailers by November 2013. The latest generation, the PlayStation 4, has been wildly successful thus-far, already selling 7 million units as of April.

2. Lipitor
> Category: Pharmaceutical
> Total sales: $141 billion
> Parent company: Pfizer

Pfizer’s Lipitor is prescribed to lower LDL (or bad) cholesterol — high levels of bad cholesterol increase the risk of heart disease. Lipitor is classified as a statin, a class of drug used to reduce the risk of heart-related ailments. However, Lipitor sales have plummeted in recent years after its U.S. patent expired in 2011. Lipitor has lost patent protection in other major markets since. In 2013, Lipitor sales totaled $2.3 billion, down from $9.6 billion in 2011 according to Pfizer’s 2013 annual report. Still, since its introduction in 1997, no other drug came close to Lipitor’s commercial success. The closest competitor for all time sales is Plavix, which had slightly more than half of Lipitor’s lifetime revenue, according to Forbes.

MORE: America’s Most Miserable Cities

3. Corolla
> Category: Vehicle
> Total sales: 40.7 million units
> Parent company: Toyota (NYSE: TM)

Toyota announced last month it sold 1.2 million Corollas in 2013, a 5% year-over-year increase. Since its introduction in Japan in 1966 — the car became available in the U.S. in 1968 — Toyota has sold more than 40.7 million Corollas, more than any other car model. The Corolla’s success on the market is likely due to its reliability, relatively low gas mileage, and affordability. The newly redesigned 2014 Corolla is the model’s 11th generation, and it claims to have better gas mileage and a slightly larger interior. Brand new, the Corolla’s starting MSRP is $16,800.

4. Star Wars
> Category: Movies
> Total sales: $4.6 billion
> Parent company: 20th Century Fox

Only “Gone with the Wind” brought in more money than the original Star Wars movie. Combined, however, the original trilogy grossed $2.4 billion, accounting for inflation. When Star Wars: Episode I was released more than 20 years later, it grossed $675 million, considerably more than the later installments — episodes two and three — which each still grossed more than $400 million. In total, the Star Wars movies, including special editions and re-releases, grossed $4.6 billion adjusted for inflation in the U.S. While 20th Century Fox still owns the rights to the original Star Wars, Disney purchased the Star Wars universe — Lucasfilms — for $4 billion in 2012. Disney will release the final three movies under J.J. Abrams’ direction. The first of the three is scheduled to hit the box office in 2015.

5. iPad
> Category: Tablet
> Total sales: 211 million units
> Parent company: Apple

Despite losing market share in the first quarter, Apple’s iPad is still the best-selling tablet. The iPad held 40% of the tablet market in the first quarter of 2013, but only 32.5% in the first quarter of this year, according to market research firm IDC. Close rival Samsung picked up much of that market share. IDC analyst reported that iPad lost some of its market share because consumers are holding onto their tablets for longer rather than immediately purchasing the newest version. Apple sold 16.4 million units in the second quarter alone, and more than 211 million since the iPad was first introduced in 2010.

Visit 24/7 Wall St. to see the remaining best-selling products of all time.

More from 24/7 Wall St.
The Happiest Countries in the World

America’s Most Common Jobs

TIME how things work

How 3D Printers Work

See how 3D printers create everything from guns to chocolate.

3D printers were invented by Chuck Hull as far back as 1983, but they recently rose to prominence after being used to make common items ranging from guns to body parts. But how do they work?

Using a process known as “additive manufacturing,” 3D printers can take a number of different materials from metal to plastic and even chocolate to create every piece of the final structure from scratch, with no material left over.

Hull sees a bright future for 3D printing, saying it’ll be a $4.5 billion business by the end of the decade.

TIME Innovation

Ready or Not, Driverless Cars Are Coming

There may be an autobot in your driveway sooner than you think

Predictions about a future in which cars that will fly, float or drive themselves have been staples of everything from science fiction to pop culture to corporate PR for decades. But now it looks like driverless cars, at least, may finally be hitting the road in short order.

Google announced as early as 2010 that it logged more than 140,000 miles in a self-driving car as part of a secret project. “While this project is very much in the experimental stage, it provides a glimpse of what transportation might look like in the future thanks to advanced computer science,” said Sebastian Thrun, a Google Fellow working on the company’s self-driving cars. “And that future is very exciting.”

Since then, Google and auto manufacturers have made great strides in refining and testing driverless technology by integrating semi-autonomous features into cars already on the market and building legal and public acceptance of the concept. But as the technology develops, questions have been raised about what it would mean if autonomous vehicles start hitting the roads in larger numbers. How do “robot cars” determine the best ways to react to an impending collision? How will human drivers and robots interact when they have to share the road? It won’t be long until we begin finding answers to these questions and others.

TIME Shopping

People Are Ignoring Store Assistants Because Their Phones Are More Helpful

"Find everything okay?" "Yep, no thanks to you."

If you’re out shopping and would rather get help from your smartphone than an actual person, you’re now in the majority.

A new study by Deloitte found that more than half of in-store shoppers prefer to look up prices, get product information and check item availability using their own smartphones. By comparison, less than a quarter of shoppers prefer to talk to a sales associate. Given the option, 48 percent of shoppers would also rather check out using their own devices, instead of dealing with a cashier.

This isn’t a huge surprise. If you look up prices or product reviews on your phone, you know you’re getting unbiased facts about the product in question. Store associates probably won’t tell you if a product is cheaper elsewhere. They can also be hard to trust for buying advice, especially in the electronics business, where they may be trained to push one brand over another. (Do you really think that “Samsung Experience Consultant” at Best Buy is going to give you an even-handed view of the Galaxy S5 vs. the iPhone 5s?)

Deloitte says retailers should respond by creating mobile applications that focus on making the in-store shopping experience better, rather than just giving them another digital storefront to wade through. That includes providing simple in-store checkout tools and even providing price comparisons to other stores.

“If you stop trying to sell to her, she will buy more,” Deloitte says.

[Engadget]

TIME How-To

Delete Your Accounts: Links and Phone Numbers to 65 Sites and Services

Delete
Getty Images

It's time for some spring cleaning, friends.

Here’s a list of direct links and phone numbers to 65 popular tech services. Some are harder to quit than others, forcing you to call to speak to a live person who’ll undoubtedly try to talk you out of your decision (be strong!). In those instances, I’ve listed the phone numbers directly under the service name.

For most of the others, the link under each one’s name should either lead you to a way to close your account online with a few clicks or to an email address you can use to request that your account be closed. And if you’re not sure which accounts you even have any more, here’s a handy trick to look them up.

Adobe

Cancel your membership or subscription

Amazon

About Closing Your Account

End Your Amazon Prime Membership

AOL

How do I change or cancel my AOL account for paid plans?

How do I change or cancel my AOL account for free plans?

Apple (iTunes)

Contact Apple Support (choose Account Management > Managing or editing an Apple ID)

AT&T

Cancel service or remove a line from an account (wireless: call 1-800-331-0500)

Other services (Internet access, TV, home phone, etc.): Call 1-800-288-2020

Comcast

Cancel or Make Changes to Your XFINITY Service (call 1-800-934-6489)

DirecTV

How do I disconnect my DIRECTV services? (call 1-800-531-5000)

Dish

MyDish – Cancel Service (call 1-888-496-1260)

Disqus

Deleting your account

Dropbox

How do I delete my account?

EA (Origin)

How to delete an Origin account

eBay

Closing your account

Etsy

How do I close my Etsy account?

How do I close my shop?

Evernote

How do I deactivate my account and remove its data?

How to manage or cancel your Evernote Premium subscription billing

Facebook

Deactivating, Deleting & Memorializing Accounts

Flickr

Delete your Flickr account

Flipboard

Email privacy@flipboard.com with a request that your account be deleted

Foursquare

How do I delete my account?

Google

Delete or restore a Google Account

Groupon

Customer Support (email support@groupon.com or call 1-877-788-7858)

Hulu

How Do I Delete My Free Hulu.com Account?

How Do I Cancel My Hulu Plus Subscription?

Instagram

Delete Your Account

Instapaper

Delete Account

Klout

How do I opt out of Klout?

How do I delete my account?

Last.fm

Account settings (select the “Data” tab)

LinkedIn

Closing Your Account

Cancel Premium access

Microsoft

How do I close my Microsoft account?

Myspace

How do I Delete My Account

Netflix

Cancel Membership (streaming)

Cancel your DVD plan

Nintendo

How to Deactivate an Account

How to Delete an Account

Pandora

Must be done via email form

PayPal

Log in to your PayPal account, then click Profile > Close Account (under Account Information)

Pinterest

Deactivate or reactivate an account

PlayStation

Close a Sony Entertainment Network Account

Pocket

How can I delete my Pocket account?

Quora

How do I deactivate my Quora account?

Rdio

Cancel subscriptions

Delete account

Reddit

How do I delete my account?

Rovio

Rovio account page (click “Delete Account” at the bottom)

RunKeeper

How to delete your RunKeeper Account

Samsung

How Do I Delete My Samsung Account?

Shutterfly

Email, use the Live Help feature or call 1-888-225-7159

Skype

How do I cancel my subscription?

Deleting Skype Accounts

Snapchat

Delete your Snapchat account

Soundcloud

How do I delete my account?

Spotify

Cancel your subscription

Contact Spotify support to delete your account

Sprint

Call 1-888-211-4727

Square

Disable Your Square Register Account

Disable Your Square Wallet Account

Steam

Create a support ticket

StumbleUpon

How do I delete my account?

Ticketmaster

Close Your Account

Time Warner Cable

Transfer or Cancel Service (call 1-888-892-2253)

TiVo

Considering canceling your TiVo® subscription? (call 1-877-367-8486)

T-Mobile

Call 1-800-866-2453

Tumblr

Close my account

Twitter

Deactivating your account

Verizon

Wireless: 1-800-922-0204

Other services (Internet access, FiOS TV, home phone, etc.): Call 1-800-837-4966

WhatsApp

How do I delete my account?

Wikipedia

Right to vanish

WordPress

Deleting Accounts

Xbox

Close your Microsoft account

Yahoo

Terminating your Yahoo account

Yelp

Close my account

YouTube

Delete YouTube channel

(See also: Delete or restore a Google Account)

Zynga

Privacy FAQs (see fourth question)

TIME Companies

General Mills Reverses Legal Terms After Controversy

General Mills Headquarters Ahead Of Earnings Figures
General Mills world headquarters in Golden Valley, MN, March 15, 2014. Ariana Lindquist—Bloomberg/Getty Images

The food giant reversed itself regarding widely criticized new legal terms on its website that some said could prevent customers from suing the company over downloading coupons, joining its online communities or interacting with the company

General Mills announced it was removing controversial legal terms from its website on Saturday following an uproar over the changes.

“Because our concerns and intentions were widely misunderstood, causing concerns among our consumers, we’ve decided to change them back to what they were,” company spokesman Mike Siemienas wrote in an email obtained by the New York Times.

The New York Times reported last week that General Mills had added new legal terms to its website that could force customers to surrender their right to sue the company if they downloaded coupons, joined its “online communities” or interacted with the company in a variety of other ways. Instead, the Times said, customers would have to submit complaints through arbitration or “informal negotiation.”

The company later clarified that “online communities” did not include its Facebook or Twitter profiles.

The surprising reversal follows criticism from both consumers and legal experts, who questioned the breadth and enforceability of such terms.

TIME Gadgets

Verizon Offering Discounts for Bringing Your Own Phone

Verizon
Bloomberg / Getty Images

Verizon is finally willing to give you a discount for bringing your own device to its network. The company announced that starting Thursday, April 17, compatible phones brought to Verizon will qualify for its lower, no-contract Verizon Edge discount rate on a new MORE Everything plan.

For individual users, the savings amount to $10 per month discount on your monthly line access fee with your own phone. Under the Edge plan, one line with 250MB will cost you just $45 per month (albeit with nasty data overage fees looming).

Larger families can qualify for even larger discounts as long as you purchase a 10GB or larger data plan. Four lines with 10GB of shared data now cost just $160 per month on Verizon Edge, the same cost as AT&T.

For more on getting the best deal while for shopping for a new cell phone plan, check out Techlicious’ recently updated carrier price comparison chart.

This article was written by Fox Van Allen and originally appeared on Techlicious.

More from Techlicious:

Your browser, Internet Explorer 8 or below, is out of date. It has known security flaws and may not display all features of this and other websites.

Learn how to update your browser