Here’s the Secret to Fast and Efficient Teamwork

Bosses are more frequently persuaded, though, by Shapiro’s other argument: that getting rid of goals, or focusing on them less fixedly, is often also the best way to extract results from employees. He seduces them with anecdotes about the effectiveness of operating goalessly, such as the tale of the Formula One pit crew with whom he worked, whose members were told that they would no longer be assessed on the basis of speed targets; they would be rated on style instead. Instructed to focus on acting “smoothly”, rather than on beating their current record time, they wound up performing faster.