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# United Airlines CEO Oscar Munoz Apologizes at Congressional Hearing for Dragging Incident

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<!-- video src="https://cdn.jwplayer.com/manifests/TlQJ5Z23.m3u8" -->
## Video: United Airlines CEO Oscar Munoz Apologizes at Congressional Hearing for Dragging Incident

[Watch (HLS stream): United Airlines CEO Oscar Munoz Apologizes at Congressional Hearing for Dragging Incident](https://cdn.jwplayer.com/manifests/TlQJ5Z23.m3u8) (0:51)

![United Airlines CEO Oscar Munoz Apologizes at Congressional Hearing for Dragging Incident](https://cdn.jwplayer.com/v2/media/TlQJ5Z23/poster.jpg?width=720)

_Published 2017-05-02. United Airlines CEO Oscar Munoz apologized Tuesday on Capitol Hill for an incident in which a passenger was forcibly removed from a flight and vowed to do better as he and other airline executives faced tough questions from lawmakers._


---

Jul 27, 2023 9:52 PM UTC

---

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### Southwest Airlines Is Sorry That a Passenger Was Forcibly Removed From a Flight

[Disabled Passenger Forced to Crawl onto Plane, Airline Apologizes](/video/OJp9Ls5k/)

### Disabled Passenger Forced to Crawl onto Plane, Airline Apologizes

[Daughter of Dr. David Daughter Says Family Was "Sickened" By United Airlines Incident](/video/0kbalvBX/)

### Daughter of Dr. David Daughter Says Family Was "Sickened" By United Airlines Incident

---


## Transcript

The reason I'm sitting here today is because on April 9th we had a serious breach of public trust. I'd like to again apologize to Doctor Dao, to his family, to every person on that flight 3411. And of course to all our customers and employees worldwide. Further, I'm personally sorry for the fact that my immediate response, and the response of our airline Was inadequate to that moment. No customer, no individual, should ever be treated the way mr. Dao was, ever, and we understand that. This has to be a turning point for the 87, 000 people and professionals here at United, And it is my mission to make the changes needed to provide our customers.

The highest levels of service of course that you come to respect, reliability, but also, as some of you meant, a deep, deeper sense of respect and trust and dignity.

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