--- title: Boeing Tells Federal Regulators Its Plans to Fix Aircraft Safety and Quality Problems | TIME description: FAA Administrator Mike Whitaker says Boeing submitted plans to fix the safety and quality problems that have plagued its aircraft-manufacturing work in recent years. canonical: https://time.com/video/6VA82IX7/ og:title: Boeing Tells Federal Regulators Its Plans to Fix Aircraft Safety and Quality Problems og:description: FAA Administrator Mike Whitaker says Boeing submitted plans to fix the safety and quality problems that have plagued its aircraft-manufacturing work in recent years. og:url: https://time.com/video/6VA82IX7/ og:image: https://cdn.jwplayer.com/v2/media/6VA82IX7/poster.jpg?width=720 og:type: video.other twitter:card: summary_large_image twitter:title: Boeing Tells Federal Regulators Its Plans to Fix Aircraft Safety and Quality Problems twitter:description: FAA Administrator Mike Whitaker says Boeing submitted plans to fix the safety and quality problems that have plagued its aircraft-manufacturing work in recent years. twitter:image: https://cdn.jwplayer.com/v2/media/6VA82IX7/poster.jpg?width=720 --- * World # Boeing Tells Federal Regulators Its Plans to Fix Aircraft Safety and Quality Problems > Sponsored content. 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They are at time.com/newsletters and are separate from a paid subscription. ## Video: Boeing Tells Federal Regulators Its Plans to Fix Aircraft Safety and Quality Problems [Watch (HLS stream): Boeing Tells Federal Regulators Its Plans to Fix Aircraft Safety and Quality Problems](https://cdn.jwplayer.com/manifests/6VA82IX7.m3u8) (3:57)  _Published 2024-05-30. FAA Administrator Mike Whitaker says Boeing submitted plans to fix the safety and quality problems that have plagued its aircraft-manufacturing work in recent years._ --- May 30, 2024 8:20 PM UTC --- ## More From This Series [All Videos](https://time.com/video/) [Boeing Put Under Senate Scrutiny During Back-to-Back Hearings on Aircraft Maker's Safety Culture](/video/vUDJOu9t/) ### Boeing Put Under Senate Scrutiny During Back-to-Back Hearings on Aircraft Maker's Safety Culture [FAA Grounds 171 Boeing Planes After Forced Emergency Landing of Alaska Airlines Jet](/video/fdS49dWy/) ### FAA Grounds 171 Boeing Planes After Forced Emergency Landing of Alaska Airlines Jet [How Comcast Plans To Fix Its Failed Customer Service](/video/ecArkK8K/) ### How Comcast Plans To Fix Its Failed Customer Service --- ## Transcript In the immediate aftermath of January of the January 5, plug door incident, the FAA took unprecedented steps to increase the oversight of Boeing. That meant everything from more safety inspectors in the facilities to increased oversight of the production process. Importantly, we capped production of the 737 max until these issues are resolved. Today, in response to our request in February, Boeing provided us their roadmap for continuous improvement. We just wrapped up a three hour meeting to review it and talk about future implementation. We underscored that they must follow through on implementing corrective actions and transform their safety culture. This is a guide for a new way for Boeing to do business. The FAA will make sure that Boeing makes lasting changes using all the tools at their disposal. I made it clear to Boeing CEO, Dave Calhoun, and other senior leaders that this plan does not mark the end of our increased oversight of Boeing and its suppliers, but the beginning of the next chapter. Bottom line, we will continue to make sure every airplane that comes off the line is safe and reliable, regardless of how many planes Boeing builds. We need to see a strong and unwavering commitment to safety and quality that endures over time. This is about systemic change, and there's a lot of work to be done. Our goal is to make sure that Boeing makes the necessary changes and has the right tools in place to sustain those changes. Boeing has laid out their roadmap and now they need to execute. First and foremost, Boeing is now required to have a mandatory safety management system, which will ensure a structured, repeatable, systematic approach to identify hazards and manage risk. They have also committed to increasing employee training and communication, strengthening the anonymous reporting system that employees can use without fear of reprisal, boosting supplier oversight, making sure that things happen in the right sequence at every step of production and getting more input from users of the system, including pilots. The FA will provide oversight at every step of the way in this process. We certify every 737 max before it can be put into service, and we will continue to do so. We will also provide enhanced oversight of Boeing and its suppliers. Practically speaking, this means more safety inspectors in the Boeing and Spirit facilities. More feedback from company employees to gauge the effectiveness of change, additional inspections at critical points of the production process and monitoring metrics to identify areas of concern. Safety is a team sport. Everyone has a role to play. Boeing must do their part, and we will be there to make sure they do that. So there's no goal, there's no timeline. What this plan does is it includes a series of initiatives, programs for change management throughout the company. It also includes six very distinctive key performance metrics that we'll be able to monitor in real time. Those six KPIs, as they referred to, are really our dashboard to see how they're doing from a safety perspective. So we'll have a number of things in addition to those KPIs, we can also look at culture surveys and we'll have, of course, boots on the ground at the factory. So we'll have a real time ability to monitor how they're doing. I think the flying public should feel that we're increasing our oversight to an appropriate level with Boeing. We certify each aircraft right now coming out off the line. So we're ensuring that those airplanes are safe. We've increased our oversight, and Boeing on its own has reduced capacity production levels to make sure that they've got the resources they need. ```json {"@context":"https://schema.org","@type":"VideoObject","name":"Boeing Tells Federal Regulators Its Plans to Fix Aircraft Safety and Quality Problems","description":"FAA Administrator Mike Whitaker says Boeing submitted plans to fix the safety and quality problems that have plagued its aircraft-manufacturing work in recent years. ","thumbnailUrl":"https://cdn.jwplayer.com/v2/media/6VA82IX7/poster.jpg?width=720","uploadDate":"2024-05-30T19:19:15.000Z","contentUrl":"https://cdn.jwplayer.com/manifests/6VA82IX7.m3u8","embedUrl":"https://time.com/video/6VA82IX7/","duration":"PT3M57S","potentialAction":{"@type":"SeekToAction","target":"https://time.com/video/6VA82IX7/?jw_start={seek_to_second_number}","startOffset-input":"required name=seek_to_second_number"}} ```