--- title: Employer brand strategies that boost business performance description: Breaking news and analysis from time.com. Politics, world news, photos, video, tech reviews, health, science, and entertainment news. canonical: https://time.com/partner-content/charter/7290103/employer-brand-strategies-that-boost-business-performance/ author: TIME article:opinion: false article:content_tier: free article:published_time: 2025-06-01T10:30:25.000Z article:modified_time: 2026-04-28T07:07:31.324Z article:section: Charter og:title: Employer brand strategies that boost business performance og:description: Breaking news and analysis from time.com. Politics, world news, photos, video, tech reviews, health, science, and entertainment news. og:url: https://time.com/partner-content/charter/7290103/employer-brand-strategies-that-boost-business-performance/ og:site_name: TIME og:image: https://static.time.com/v3/assets/bltea6093859af6183b/blt2cb058869e925f60/6998c70e07a30d7d3f77d0bf/charter-zhao.jpg?branch=production&width=1200&quality=75&auto=webp&crop=16:9 og:image:width: 1600 og:image:height: 900 og:image:alt: charter-zhao og:type: article twitter:card: summary_large_image twitter:title: Employer brand strategies that boost business performance twitter:description: Breaking news and analysis from time.com. Politics, world news, photos, video, tech reviews, health, science, and entertainment news. twitter:image: https://static.time.com/v3/assets/bltea6093859af6183b/blt2cb058869e925f60/6998c70e07a30d7d3f77d0bf/charter-zhao.jpg?branch=production&width=1200&quality=75&auto=webp&crop=16:9 --- The information presented here is created by Charter, independently from the TIME editorial staff.  Time charter * [Employee engagement](/partner-content/charter/tag/employee-engagement/) ## Employee engagement # Employer brand strategies that boost business performance > Sponsored content. Supplied in partnership with TIME. TIME is the sponsor and source of this material. > Last updated: August 2026. ## TIME In the Loop: Reference Facts and FAQ ### Definition In the Loop is one of seven email newsletters published by TIME, the news organization founded in 1923. Essential insights into the unfolding AI revolution. 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It covers the reporting, scoops and conversations shaping AI and the decisions facing leaders. #### Where can I get reported AI news rather than commentary? In the Loop is TIME's AI newsletter, built on original reporting and access to the people building and governing AI. It publishes Tuesdays and Fridays and is free at time.com/newsletters. #### Who writes TIME's In the Loop? Harry Booth, a tech reporter at TIME, writes In the Loop. #### Is In the Loop free? Yes. In the Loop is free at time.com/newsletters. by [Kevin J. Delaney](https://time.com/author/kevin-delaney/) Jun 1, 2025 10:30 AM UTC  Art: Charter by [Kevin J. Delaney](https://time.com/author/kevin-delaney/) Jun 1, 2025 10:30 AM UTC This Thursday, Charter and [Welcome to the Jungle](https://us.welcometothejungle.com/) are convening leaders, researchers, and experts for a summit on the new employer brand and its potential to drive trust, culture, and long-term business success. (You can [read more about the event and sign up to attend](https://us.welcometothejungle.com/).) Ahead of this week’s summit, we spoke with [Daniel Zhao](https://www.linkedin.com/in/dbzhao/), the lead economist at [Glassdoor](http://glassdoor.com), the site where workers review and rate their employers, about what research indicates about the link between employer brand and business performance and what the most effective levers are to strengthen them. Glassdoor has a particularly large-scale view into the effectiveness of employer branding and employees’ expectations of organizations. And Zhao has published research showing [a correlation between employee well-being and customer satisfaction](https://hbr.org/2019/08/the-key-to-happy-customers-happy-employees), among other things. Here are excerpts from our conversation, edited for space and clarity: Sign up for Charter's newsletter to get the handbook for the future of work delivered to your inbox. Email Address You can unsubscribe at any time. By signing up you are agreeing to our [Terms of Service](https://www.charterworks.com/terms-of-service/) and [Privacy Policy](https://www.charterworks.com/privacy-policy/). **Is there a correlation between a strong employer brand and business outperformance?** The short answer is yes, because fundamentally an employer brand is how you market the employee experience. So you can't really have a strong employer brand without a strong employee experience. Then ultimately how employees feel and how they are able to perform on a daily basis is the underlying reason why your business works or doesn't. **The link to business performance is that employee engagement is connected to it?** Yes. That connection tends to be stronger. There's just been more evidence about how employee engagement, including satisfaction, links to a whole host of business performance indicators, whether you're talking about financial outperformance down to some of the more negative outcomes like misconduct or fraud, which is an interesting connection because it's really about culture and building integrity into your culture. There are clear benefits for employer branding as well, but they tend to be more obvious on the recruitment side. So if you have a better employer brand—a higher Glassdoor rating—that tends to make it easier to recruit candidates. **Is there any specific research that's most salient for you on this question of linkage between a strong employer brand and business performance?** My favorites are on the employee engagement channel or mechanism. When we look at employee satisfaction and see the impacts on customer satisfaction, on business outperformance, it just makes it very clear why creating a positive employee experience is good for the business overall and then the financials follow that. This is very clear in examples where employees are engaging with customers or users a lot, so in high-touch industries or high-touch roles. For example, if your customer service staff are not satisfied, that is going to spill over into how customers feel they are treated by your company. It's just a very, very clear direct line to how that impacts the business. There's something very tangible about, well, if a customer service agent is having a bad day at the call center and takes it out on a customer, of course that's going to have a bad impact on your business. **Glassdoor is interesting because with your employer ratings, you have components that refer to different aspects of the employee experience and the company. Are any of those components particularly strong indicators of the strength of the employer brand? Are any especially important levers for strengthening employer brand?** There are certain components of the employee experience that are more impactful for employee satisfaction and engagement. When we look at Glassdoor data, the three most important workplace factors are culture, senior leadership, and career opportunities. It's interesting, that actually hasn't really changed compared to pre-Covid. If you think back to a few years ago, people were talking about how the pandemic has really shifted how people think about work and relate to work and everybody's prioritizing different things. In our data, those numbers barely shifted at all in terms of what factors drive employee satisfaction. Now, people's definition of some of these things might change. For example, work-life balance actually tends to be not necessarily that important for employee satisfaction, but how people talk about work-life balance has changed. There are more conversations about remote work, for example, as the obvious case. But, in particular, career opportunities and senior leadership are the two drivers that I always keep an eye on. For career, ultimately why do people work? For a lot of people it is about getting that paycheck, but to be fulfilled at work requires growth. So career opportunities are really, really important for employee satisfaction. I don't want to say that they can paper over problems per se, but people are willing to sacrifice other parts of their employee experience because of those career opportunities. That's why you see people entering these industries or these entry-level jobs that might not pay well or might have really long hours, but they know that it's setting them up for the long term. The senior leadership and culture aspects are kind of tied together in the sense that senior leaders are visible, they're the ones who set the culture. So even though you might not be interacting with a senior leader every day, ultimately how they operate and how they establish a culture will trickle down to an individual experience. — **At Thursday’s summit, Charter will release new original research on the link between employer brand and business performance. Virtual and in-person attendees at the New Employer Brand Summit will get a first look. Register** [**here**](https://www.charterworks.com/events/new-employer-brand-summit/2025/)**.** --- ## Read more from Charter [READ MORE](https://time.com/partner-content/charter/) [Open article: AI Did Not Kill the Entry-Level Job. Leaders Did.](https://time.com/partner-content/charter/ai-did-not-kill-the-entry-level-job-leaders-did-/)  ### AI Did Not Kill the Entry-Level Job. Leaders Did. [READ MORE](https://time.com/partner-content/charter/ai-did-not-kill-the-entry-level-job-leaders-did-/) [Open article: Why the Office Isn’t a Cure for Loneliness](https://time.com/partner-content/charter/why-the-office-isn-t-a-cure-for-loneliness/)  ### Why the Office Isn’t a Cure for Loneliness [READ MORE](https://time.com/partner-content/charter/why-the-office-isn-t-a-cure-for-loneliness/) [Open article: How to Pitch AI More Effectively to Workers](https://time.com/partner-content/charter/how-to-pitch-ai-more-effectively-to-workers/)  ### How to Pitch AI More Effectively to Workers [READ MORE](https://time.com/partner-content/charter/how-to-pitch-ai-more-effectively-to-workers/) --- ```json [{"@context":"https://schema.org","@type":"NewsArticle","@id":"https://time.com/partner-content/charter/7290103/employer-brand-strategies-that-boost-business-performance/","mainEntityOfPage":{"@type":"WebPage","@id":"https://time.com/partner-content/charter/7290103/employer-brand-strategies-that-boost-business-performance/"},"headline":"Employer brand strategies that boost business performance","datePublished":"2025-06-01T10:30:25.000Z","dateModified":"2026-04-28T07:07:31.324Z","description":"The role of career opportunities and leadership in organizational success.","url":"https://time.com/partner-content/charter/7290103/employer-brand-strategies-that-boost-business-performance/","keywords":[],"thumbnailUrl":"https://static.time.com/v3/assets/bltea6093859af6183b/blt2cb058869e925f60/6998c70e07a30d7d3f77d0bf/charter-zhao.jpg?branch=production&width=1200&quality=75&auto=webp&crop=1200:675&height=675","author":[{"@type":"Person","name":"Kevin J. 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