In 2020, as restaurants suspended indoor dining, customers went online to order takeout from hard-hit eateries. DoorDash—the U.S.’s most popular meal-delivery app, helmed by CEO Tony Xu—offered restaurants temporary reductions or exemptions from its commission fees as they adjusted. Sales surged, and a December IPO valued the company at over $70 billion on the day of its debut. Despite Wall Street’s buy-in, DoorDash is unprofitable, and in November, without admitting liability, it agreed to a $2.5 million settlement over claims that it misled consumers by keeping some of the tips intended for its delivery drivers. Now the company is evolving to deliver goods from stores like 7-Eleven and Wawa.
More Must-Reads From TIME
- Donald Trump Was Just Indicted. Here's What to Know About the Charges and the Case
- What Could Happen Next for Donald Trump
- Trump's Indictment Drama Showcased His Rivals' Weakness
- Inside Ukraine's Push to Try Putin For War Crimes
- Bad Bunny's Next Move
- Elon Musk Signs Open Letter Urging AI Labs to Pump the Brakes
- Eliezer Yudkowsky: Pausing AI Developments Isn't Enough. We Need to Shut it All Down
- 'How Is This Still Happening?' A Survivor Questions America's Gun Violence Problem
- Cheryl Strayed Will Always Be Here for You
- Who Should Be on the 2023 TIME100? Vote Now
