Jim Mcauley—The New York Times/Redux DoorDash CEO Tony Xu at the company's headquarters in San Francisco on Jan. 16, 2020.

In 2020, as restaurants suspended indoor dining, customers went online to order takeout from hard-hit eateries. DoorDash—the U.S.’s most popular meal-delivery app, helmed by CEO Tony Xu—offered restaurants temporary reductions or exemptions from its commission fees as they adjusted. Sales surged, and a December IPO valued the company at over $70 billion on the day of its debut. Despite Wall Street’s buy-in, DoorDash is unprofitable, and in November, without admitting liability, it agreed to a $2.5 million settlement over claims that it misled consumers by keeping some of the tips intended for its delivery drivers. Now the company is evolving to deliver goods from stores like 7-Eleven and Wawa.

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