--- description: OpenAI’s Scarlett Johansson dispute is just another example of the company, and Sam Altman, asking for forgiveness rather than permission. title: With Scarlett Johansson Feud, Sam Altman Is Losing Trust image: https://static.time.com/v3/assets/bltea6093859af6183b/bltdbea269515f48667/698a5711929fad056bbfc8e9/GettyImages-1851150258.jpg?branch=production&width=2400&quality=75&auto=webp&crop=16:9 ---  * [Business](/section/business/) ## Business Update your preferences in [Account Settings](/account/preferences/) Close * [Tech](/tag/time-section-tech/) ## Tech Update your preferences in [Account Settings](/account/preferences/) Close # The Scarlett Johansson Dispute Erodes Public Trust In OpenAI ## Video: Sam Altman on OpenAI and Artificial General Intelligence [Watch (HLS stream): Sam Altman on OpenAI and Artificial General Intelligence](https://cdn.jwplayer.com/manifests/A8hZ67ye.m3u8) (15:42)  _Published 2023-12-13. If 2023 was the year artificial intelligence became a household topic of conversation, it’s in many ways because of Sam Altman, CEO of the artificial intelligence research organization OpenAI. Altman, who was named TIME’s 2023 “CEO of the Year” spoke candidly about his November ousting—and reinstatement—at OpenAI, how AI threatens to contribute to disinformation, and the rapidly advancing technology’s future potential in a wide-ranging conversation with TIME Editor-in-Chief Sam Jacobs as part of TIME’s “A Year in TIME” event on Tuesday._  by [Andrew R. Chow](/author/andrew-r-chow/)  ## Andrew R. Chow Update your preferences in [Account Settings](/account/preferences/) Close Correspondent May 21, 2024 5:15 PM CUT  Sam Altman speaks onstage during A Year In TIME at The Plaza Hotel on December 12, 2023 in New York City. Sam Altman speaks onstage during A Year In TIME at The Plaza Hotel on December 12, 2023 in New York City.Mike Coppola—Getty Images for TIME  by [Andrew R. Chow](/author/andrew-r-chow/)  ## Andrew R. Chow Update your preferences in [Account Settings](/account/preferences/) Close Correspondent May 21, 2024 5:15 PM CUT Scarlett Johannson has gone to war with OpenAI, and in the battle for public opinion, OpenAI is losing—badly. Last week, OpenAI released an update of its AI chatbot called ChatGPT-4o, which featured a female voice talking to its users. Many people pointed out that the voice, which sometimes seemed to [veer into flirtation](https://www.bbc.com/news/articles/cv2xx1xe2evo "undefined"), was eerily similar to Scarlett Johannson’s in the 2013 dystopian sci-fi film _Her_. (Johannson voices a chatbot who falls in love with the protagonist in the film.) OpenAI CEO Sam Altman has long[ talked about ](https://x.com/BenjaminDEKR/status/1792869755835019530 "undefined")how much the movie inspired the company’s products, and even made the connection clear last week by [tweeting the title](https://x.com/sama/status/1790075827666796666 "undefined") of the movie. But on Monday, Johannson released a statement saying OpenAI had asked her to be the voice of the chatbot, and when she refused, they found a soundalike. Johannson said that she was “shocked, angered and in disbelief” by the turn of events. The company contended that the voice was not inspired by her, and recorded by a different actor—but proceeded to pull the voice of the chatbot anyway. **Read More**: [_Scarlett Johansson ‘Angered’ By ChatGPT Voice That Sounded ‘Eerily’ Like Her_](https://time.com/6980404/scarlett-johansson-chatgpt-voice-sky/ "undefined") The backlash on social media against Altman was intense, with users accusing him of acting unethically. This is far from the first significant battle that has been waged against OpenAI, though Johannson’s may be the most high-profile. The company has a track record of cutting corners when it comes to permissions or copyright, then dealing with consequences later. While this technique has helped OpenAI grow rapidly, it also has engendered intense criticism. > [](https://twitter.com/GergelyOrosz/status/1792814098234876215) ## Lawsuits Centering Upon Copyright The issue of whether artificial intelligence companies should be able to train their models on copyright material has been one of the most contentious battlegrounds during the industry’s growth. OpenAI hasn’t even denied that it uses the method to train its models: It [told](https://www.theguardian.com/technology/2024/jan/08/ai-tools-chatgpt-copyrighted-material-openai "undefined") the UK’s House of Lords that “it would be impossible to train today's leading AI models without using copyrighted materials.” But many creators have fought back in court in an attempt to protect their work and likenesses. Sarah Silverman accused the company of stealing her work by training its model with her memoir _The Bedwetter_. George R.R. Martin and John Grisham joined a similar lawsuit, accusing the company of "[systematic theft on a mass scale](https://www.theguardian.com/books/2023/sep/20/authors-lawsuit-openai-george-rr-martin-john-grisham "undefined")." And the New York _Times_ [filed its own suit](https://www.nytimes.com/2023/12/27/business/media/new-york-times-open-ai-microsoft-lawsuit.html "undefined"). Johannson’s case is slightly different, because the company did not train its model on her voice: They simply hired an actress that sounded like her. These sorts of disputes have existed long before AI: the singer Tom Waits, for example, was awarded $2.5 million in damages after filing a [lawsuit against Frito-Lay](https://www.hollywoodreporter.com/business/business-news/waits-settles-soundalike-dispute-128888/ "undefined") in 1988, alleging that the company had hired a singer to imitate him and his distinct gravelly voice in a Doritos commercial. But OpenAI’s use of a Johannson soundalike does fit into a larger pattern of the company scraping from pop culture tentpoles in order to strengthen its products. > [](https://twitter.com/martyswant/status/1792891230868713812) ## Personal Accusations Against Sam Altman OpenAI critics have also argued that the Johannson dispute fits into a larger history of Altman acting dishonestly in order to get what he wants. Last year, [sources told TIME](https://time.com/6342827/ceo-of-the-year-2023-sam-altman/ "undefined") that Altman had a history of being misleading and deceptive. OpenAI’s CTO Mira Murati accused him of [manipulating executives](https://www.nytimes.com/2024/03/07/technology/openai-executives-role-in-sam-altman-ouster.html "undefined") to get what he wanted in October, and co-founder and chief scientist Ilya Sutskever [compiled a list](https://www.wsj.com/tech/ai/sam-altman-openai-protected-by-silicon-valley-friends-f3efcf68?mod=followamazon "undefined") of 20 times he believed that Altman misled OpenAI executives over the years. Their concerns led to the company’s board briefly ousting Altman from the company, but he quickly returned after receiving an outcry of support from both inside and outside OpenAI. Since then, reports have trickled out of employees questioning Altman’s leadership style and accusing him of acting [in psychologically abusive](https://www.washingtonpost.com/technology/2023/12/08/open-ai-sam-altman-complaints/ "undefined") ways. And just last week, Sutskever and executive [Jan Leike ](https://x.com/janleike/status/1791498174659715494?s=46&t=AsbW876v3ZvNPgq%5F0e4Rig "undefined")stepped down from the company, with Leike [tweeting ](https://x.com/janleike/status/1791498174659715494?s=46&t=AsbW876v3ZvNPgq%5F0e4Rig "undefined")that “over the past years, safety culture and processes have taken a backseat to shiny products.” ## Spurring Regulation? While much of OpenAI’s drama has been confined to Silicon Valley circles, the outcry following Johannson’s statement shows that the public appetite for regulation of AI companies is high. A [Pew study](https://www.pewresearch.org/short-reads/2023/11/21/what-the-data-says-about-americans-views-of-artificial-intelligence/ "undefined") from last year found that 67% of those who are familiar with chatbots like ChatGPT voiced concern that the government will not go far enough in regulating their use. In March, Tennessee [became the first state](https://www.npr.org/2024/03/22/1240114159/tennessee-protect-musicians-artists-ai "undefined") to pass legislation combating unauthorized artificial intelligence impersonation. In her statement, Johannson called for “the passage of appropriate legislation to help ensure that individual rights are protected.” The Hollywood guild SAG-AFTRA is pushing the No AI Fraud Act, a bipartisan bill introduced in January, which would restrict digital likenesses without consent. Hawaiian Senator Brian Schatz responded to the incident on Twitter: > [](https://twitter.com/brianschatz/status/1792703058696376405) ### More From TIME ```json [{"@context":"https://schema.org","@type":"NewsArticle","@id":"https://time.com/6980710/scarlett-johansson-open-ai-sam-altman-trust/","mainEntityOfPage":{"@type":"WebPage","@id":"https://time.com/6980710/scarlett-johansson-open-ai-sam-altman-trust/"},"headline":"The Scarlett Johansson Dispute Erodes Public Trust In OpenAI","datePublished":"2024-05-21T17:15:35.000Z","dateModified":"2026-04-13T08:53:21.562Z","description":"OpenAI’s Scarlett Johansson dispute is just another example of the company, and Sam Altman, asking for forgiveness rather than permission.","url":"https://time.com/6980710/scarlett-johansson-open-ai-sam-altman-trust/","keywords":["Tech","AI"],"thumbnailUrl":"https://static.time.com/v3/assets/bltea6093859af6183b/bltdbea269515f48667/698a5711929fad056bbfc8e9/GettyImages-1851150258.jpg?branch=production&width=1200&quality=75&auto=webp&crop=1200:675&height=675","author":[{"@type":"Person","name":"Andrew R. 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