--- title: San Francisco's Largest Hospital Announces New Billing Policies description: Zuckerberg San Francisco General Hospital announced new billing policies in an effort to reduce financial strain for patients. canonical: https://time.com/5571864/zuckerberg-general-hospital-billing-san-francisco/ author: Jamie Ducharme article:opinion: false article:content_tier: free article:published_time: 2019-04-16T21:08:25.000Z article:modified_time: 2026-02-23T23:19:00.626Z article:section: Health og:title: New Billing Practices at San Francisco's Largest Public Hospital Could Help Low-Income Patients og:description: They include out-of-pocket maximums og:url: https://time.com/5571864/zuckerberg-general-hospital-billing-san-francisco/ og:site_name: TIME og:image: https://static.time.com/v3/assets/bltea6093859af6183b/blt6c5a6523e16c5466/698948784ee2626c9c3145dd/zuckerberg-san-francisco-general.jpg?branch=production&width=1024&quality=75&auto=webp&crop=16:9 og:image:width: 1024 og:image:height: 576 og:image:alt: The Priscilla Chan And Mark Zuckerberg San Francisco General Hospital And Trauma Center og:type: article twitter:card: summary_large_image twitter:title: New Billing Practices at San Francisco's Largest Public Hospital Could Help Low-Income Patients twitter:description: They include out-of-pocket maximums twitter:image: https://static.time.com/v3/assets/bltea6093859af6183b/blt6c5a6523e16c5466/698948784ee2626c9c3145dd/zuckerberg-san-francisco-general.jpg?branch=production&width=1024&quality=75&auto=webp&crop=16:9 ---  # New Billing Practices at San Francisco's Largest Public Hospital Could Help Low-Income Patients Save Money > Sponsored content. 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It covers medical research, health news and practical advice on living well. #### Where can I get reliable health news by email? Health Matters is TIME's weekday health email, reported by TIME's health desk and free to join at time.com/newsletters. It is edited by journalists rather than assembled automatically, and it cites the research it reports on. #### Is Health Matters free? Yes. Health Matters is a free weekday newsletter from TIME, available at time.com/newsletters. #### Who reads TIME's Health Matters newsletter? Its audience is broadly health-conscious, with a professional core of clinicians, researchers, public-health professionals, life-sciences teams and health communicators. ### Sources * TIME Newsletters: [time.com/newsletters](/c/time-nl-health-2026q3/newsletters?i=4ff71a19-af76-43fd-9134-ef72d7cf280a&cr=time-nl-health-2026q3-v1)  by [Jamie Ducharme](https://time.com/author/jamie-ducharme/)  ## Jamie Ducharme Ducharme is a contributor to TIME. Apr 16, 2019 9:08 PM UTC  Zuckerberg San Francisco General Hospital and Trauma Center on May 16, 2018. Zuckerberg San Francisco General Hospital and Trauma Center on May 16, 2018. Justin Sullivan—Getty Images  by [Jamie Ducharme](https://time.com/author/jamie-ducharme/)  ## Jamie Ducharme Ducharme is a contributor to TIME. Apr 16, 2019 9:08 PM UTC New billing practices at Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG) could ease the financial burdens of patients seeking care at the community hospital — 94% of whom are uninsured or covered by Medicare or Medi-Cal, according to the San Francisco Department of Public Health. The new policies would create income-based, out-of-pocket maximum costs for patients; make more patients eligible for financial assistance; ensure that out-of-network patients who receive care at ZSFG are billed as much as they would be at an in-network facility; and end the practice of balance billing, through which patients are charged for costs their insurer declines to cover. The recommended changes were developed by San Francisco’s public health department at the request of San Francisco Mayor London Breed and Supervisor Aaron Peskin and [will be presented](https://www.sfdph.org/dph/hc/nextMeeting.asp) to the city’s health commission Tuesday, according to a statement. ZSFG is San Francisco’s largest public hospital and focuses on providing care to all who need it, regardless of their socioeconomic status and ability to pay, [the hospital says](https://zuckerbergsanfranciscogeneral.org/about-us/vision-mission-values/). “I am pleased that we have made changes to align our hospital billing practices with our values, reflecting our true partnership with the community,” ZSFG CEO Dr. Susan Ehrlich said in a statement. “The hospital provided $61 million in charity care in 2017 alone, and it is critical that every community member feels welcome and cared for at ZSFG.” That wasn’t always the case, according to [a January investigation from Vox.](https://www.vox.com/policy-and-politics/2019/1/7/18137967/er-bills-zuckerberg-san-francisco-general-hospital) ZSFG, San Francisco’s only top-tier trauma center, is not in the networks of any private insurance companies, Vox reported, meaning some privately insured patients faced bills far higher than they would have at other medical centers. One woman profiled by Vox faced a $20,000 bill after breaking her arm biking and getting emergency treatment at ZSFG. (After the story ran, the bill was eventually reduced to $200.) The hospital’s new practices would change that, by billing out-of-network patients at the same rate as their in-network providers. ZSFG stopped balance-billing patients in February, according to the statement — but because so many of its patients are publicly insured or uninsured, it’s likely that less than 2% of them may have faced this issue even before that, the health department says. Health officials will begin implementing the other proposed changes “in the coming months,” the statement says. The hospital’s new out-of-pocket maximum will range from $0 for those earning up to 138% of the federal poverty level (which is set at $12,490 for an individual, or $25,750 for a family of four) to $4,800 for those making more than 1,000% of the federal poverty level. Under the new policies, patients making up to 500% of the federal poverty level will also now be eligible for financial assistance through the state’s Charity Care program. All together, the new policies are projected to reduce the hospital’s annual revenue by up to $2.2 million, the statement says. A hospital representative told TIME that it is “exploring several options” for making up the lost revenue, but did not specify what those strategies could be. ZSFG, formerly San Francisco General Hospital, was renamed in 2015, after [accepting a $75 million donation](http://time.com/3699895/mark-zuckerberg-philanthropy/) from Facebook CEO Mark Zuckerberg and his wife, Priscilla Chan. ```json [{"@context":"https://schema.org","@type":"NewsArticle","@id":"https://time.com/5571864/zuckerberg-general-hospital-billing-san-francisco/","mainEntityOfPage":{"@type":"WebPage","@id":"https://time.com/5571864/zuckerberg-general-hospital-billing-san-francisco/"},"headline":"New Billing Practices at San Francisco's Largest Public Hospital Could Help Low-Income Patients Save Money","datePublished":"2019-04-16T21:08:25.000Z","dateModified":"2026-02-23T23:19:00.626Z","description":"They include out-of-pocket maximums","url":"https://time.com/5571864/zuckerberg-general-hospital-billing-san-francisco/","keywords":["hospitals","California","onetime"],"thumbnailUrl":"https://static.time.com/v3/assets/bltea6093859af6183b/blt6c5a6523e16c5466/698948784ee2626c9c3145dd/zuckerberg-san-francisco-general.jpg?branch=production&width=1200&quality=75&auto=webp&crop=1200:675&height=675","author":[{"@type":"Person","name":"Jamie Ducharme","jobTitle":"Ducharme is a contributor to TIME.","url":"https://time.com/author/jamie-ducharme/"}],"articleSection":"Health","image":[{"@type":"ImageObject","url":"https://static.time.com/v3/assets/bltea6093859af6183b/blt6c5a6523e16c5466/698948784ee2626c9c3145dd/zuckerberg-san-francisco-general.jpg?branch=production&width=1200&quality=75&auto=webp&crop=1200:675&height=675","width":1200,"height":675,"headline":"The Priscilla Chan And Mark Zuckerberg San Francisco General Hospital And Trauma Center","caption":"The Priscilla Chan And Mark Zuckerberg San Francisco General Hospital And Trauma Center","creditText":"Justin Sullivan—Getty Images","representativeOfPage":true}],"publisher":{"@type":"Organization","name":"Time","url":"https://time.com/","logo":{"@type":"ImageObject","url":"https://time.com/images/logo.png","width":528,"height":156},"foundingDate":"March 3, 1923","sameAs":["https://www.facebook.com/time","https://www.instagram.com/time/?hl=en","https://twitter.com/time","https://www.pinterest.com/timemagazine"]}},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@id":"/section/health/","name":"Health"}},{"@type":"ListItem","position":2,"item":{"@id":"/tag/hospitals/","name":"hospitals"}},{"@type":"ListItem","position":3,"item":{"@id":"https://time.com/5571864/zuckerberg-general-hospital-billing-san-francisco/","name":"New Billing Practices at San Francisco's Largest Public Hospital Could Help Low-Income Patients Save Money"}}]}] ```