Airbnb CEO Brian Chesky announced his company’s new anti-discrimination policy on Thursday, coming after months of criticism over racism and other forms of bias on the room-listing platform.
“Discrimination is the opposite of belonging, and its existence on our platform jeopardizes this core mission,” Chesky wrote. “Bias and discrimination have no place on Airbnb, and we have zero tolerance for them. Unfortunately, we have been slow to address these problems, and for this I am sorry. I take responsibility for any pain or frustration this has caused members of our community. We will not only make this right; we will work to set an example that other companies can follow.”
Airbnb is rolling out several new anti-discrimination measures, Chesky says, including a new mechanism for filing bias-related complaints.
Read Chesky’s full letter below: