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June 10, 2016 11:03 AM EDT

Olympic gold medalist Amy Van Dyken-Rouen was left “shaking” on Wednesday when she said a security guard at a Texas hotel referred to her as “a cripple.”

Officials at the Gaylord Texan Resort in Grapevine are apologizing to the former champion swimmer, who was paralyzed in an ATV accident in 2014, for an incident that occurred when she was returning to her room.

“Today was brought by security back to my room and a hotel security guy called Bam Bam said ‘What’s going on here? Escorting the cripples now?!”’ Van Dyken-Rouen, 43, wrote on Instagram. “I’m shaking. I’m sorry my ♿️ buddies…

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