Veteran Affairs Secretary Bob McDonald refused to apologize Tuesday for comparing the long wait for medical care at his agency’s facilities to lines at Disneyland.
“The days to an appointment is really not what we should be measuring. What we should be measuring is the veterans’ satisfaction,” McDonald had told reporters at a Christian Science Monitor breakfast in Washington on Monday. “When you go to Disney, do they measure the number of hours you wait in line? What’s important? What’s important is: What’s your satisfaction with the experience?”
Swift backlash followed from both sides of the aisle….
Read the rest of this story from our partners at NBC News
More Must-Reads From TIME
- The 100 Most Influential People of 2024
- Coco Gauff Is Playing for Herself Now
- Scenes From Pro-Palestinian Encampments Across U.S. Universities
- 6 Compliments That Land Every Time
- If You're Dating Right Now , You're Brave: Column
- The AI That Could Heal a Divided Internet
- Fallout Is a Brilliant Model for the Future of Video Game Adaptations
- Want Weekly Recs on What to Watch, Read, and More? Sign Up for Worth Your Time
Contact us at letters@time.com