Veteran Affairs Secretary Bob McDonald refused to apologize Tuesday for comparing the long wait for medical care at his agency’s facilities to lines at Disneyland.
“The days to an appointment is really not what we should be measuring. What we should be measuring is the veterans’ satisfaction,” McDonald had told reporters at a Christian Science Monitor breakfast in Washington on Monday. “When you go to Disney, do they measure the number of hours you wait in line? What’s important? What’s important is: What’s your satisfaction with the experience?”
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