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April 27, 2016

Uber says it is testing charging customers a fee if their driver waits more than two minutes for them, instead of the current five minute wait time, according to CNN Money.

Uber is also changing the ride cancellation grace period from five minutes to two minutes and fees can range from $5 to $10, depending on the city.

The company says the new policies are designed to better compensate drivers, while also ensuring that the service can send out drivers “efficiently.”

“Drivers’ time is valuable, and while we expect riders to request a ride only once they’re ready, we know that waiting for a rider at their pickup location can be frustrating,” Uber said in a statement.

Uber is testing the new program in Phoenix, Dallas, New Jersey and New York City.

 

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