--- title: Kalamazoo Uber Driver Had a 4.73 Rating Before Shooting description: Dalton was approved on Jan. 25, and had given more than 100 rides canonical: https://time.com/4233148/kalamazoo-uber-driver-rating-shooting-rampage/ author: Sarah Begley article:opinion: false article:content_tier: free article:published_time: 2016-02-22T22:21:51.000Z article:modified_time: 2026-02-22T15:16:44.791Z article:section: U.S. og:title: Kalamazoo Uber Driver Had a 4.73 Rating Before Rampage og:description: Dalton was approved to drive on Jan. 25, and had given more than 100 rides og:url: https://time.com/4233148/kalamazoo-uber-driver-rating-shooting-rampage/ og:site_name: TIME og:image: https://static.time.com/v3/assets/bltea6093859af6183b/blt2086c4b92dd1f5eb/69887e9a0a4a220e949c87e0/kalamazoo_jason_dalt.jpg?branch=production&width=1920&quality=75&auto=webp&crop=16:9 og:image:width: 1200 og:image:height: 675 og:image:alt: Booking photo of Jason Dalton in Kalamazoo, Michigan og:type: article twitter:card: summary_large_image twitter:title: Kalamazoo Uber Driver Had a 4.73 Rating Before Rampage twitter:description: Dalton was approved to drive on Jan. 25, and had given more than 100 rides twitter:image: https://static.time.com/v3/assets/bltea6093859af6183b/blt2086c4b92dd1f5eb/69887e9a0a4a220e949c87e0/kalamazoo_jason_dalt.jpg?branch=production&width=1920&quality=75&auto=webp&crop=16:9 ---  # Kalamazoo Uber Driver Had a 4.73 Rating Before Shooting Rampage by [Sarah Begley](/author/sarah-begley/) ## Sarah Begley Feb 22, 2016 10:21 PM CUT  Jason Dalton, 45, is shown in this booking photo provided by the Kalamazoo County Sheriff's Office in Kalamazoo, Michigan Feb. 21, 2016. Jason Dalton, 45, is shown in this booking photo provided by the Kalamazoo County Sheriff's Office in Kalamazoo, Michigan Feb. 21, 2016.Kalamazoo County Sheriff's Office/Reuters by [Sarah Begley](/author/sarah-begley/) ## Sarah Begley Feb 22, 2016 10:21 PM CUT Uber responded to criticism over the [Saturday night shooting rampage](http://time.com/4232872/kalamazoo-shooting-uber-driver-charges/ "undefined") by a Kalamazoo driver on Monday, emphasizing that no differences in its background check system could have predicted the incident which left [six dead](http://time.com/4232200/kalamazoo-shootings-michigan/?xid=homepage "undefined"). The company said in a conference call that the accused, Jason Dalton, had no criminal record, and a high customer feedback rating of 4.73 out of 5 stars on the platform. The company says Dalton had been approved to begin picking up passengers on Jan. 25, and had given a little more than 100 rides since then. Asked whether changes to the background check policy might be in order, Chief Security Officer Joe Sullivan said no, pointing out that the company’s current system involves checking if a driver has any criminal record with local authorities, county courthouses and federal databases. Sullivan says when the company receives reports that a driver has been violent, “we will suspend the driver immediately while we investigate the allegations.” But when the complaint is just about bad driving, like a call placed by a passenger in Dalton’s car [earlier in the day](http://time.com/4232391/kalamazoo-shooting-uber-passenger/?xid=homepage "undefined"), “we will typically talk to the driver first before suspending his or her account. That’s because we get a lot of complaints about bad driving, not all of which turn out to be 100% fair or accurate, and it’s important we hear both sides.” Asked whether Uber might implement a “panic button” in its app, as it has in India, Sullivan said American riders know to consider calling 911 as their version of a panic button. Uber Safety Advisory Board member Ed Davis, the former police commissioner of Boston from 2006 to ’13, agreed it was necessary for riders to consider 911 their go-to source for emergency help. “When there’s an ongoing crime, especially a violent crime, you don’t want to confuse people” about who they should contact. “You don’t want to set up a second system that will not only confuse people but may delay help when it’s desperately needed.” ```json [{"@context":"https://schema.org","@type":"NewsArticle","@id":"https://time.com/4233148/kalamazoo-uber-driver-rating-shooting-rampage/","mainEntityOfPage":{"@type":"WebPage","@id":"https://time.com/4233148/kalamazoo-uber-driver-rating-shooting-rampage/"},"headline":"Kalamazoo Uber Driver Had a 4.73 Rating Before Shooting Rampage","datePublished":"2016-02-22T22:21:51.000Z","dateModified":"2026-02-22T15:16:44.791Z","description":"Dalton was approved on Jan. 25, and had given more than 100 rides","url":"https://time.com/4233148/kalamazoo-uber-driver-rating-shooting-rampage/","keywords":["Crime"],"thumbnailUrl":"https://static.time.com/v3/assets/bltea6093859af6183b/blt2086c4b92dd1f5eb/69887e9a0a4a220e949c87e0/kalamazoo_jason_dalt.jpg?branch=production&width=1200&quality=75&auto=webp&crop=1200:675&height=675","author":[{"@type":"Person","name":"Sarah Begley","jobTitle":null,"url":"https://time.com/author/sarah-begley/"}],"articleSection":"U.S.","image":[{"@type":"ImageObject","url":"https://static.time.com/v3/assets/bltea6093859af6183b/blt2086c4b92dd1f5eb/69887e9a0a4a220e949c87e0/kalamazoo_jason_dalt.jpg?branch=production&width=1200&quality=75&auto=webp&crop=1200:675&height=675","width":1200,"height":675,"headline":"Booking photo of Jason Dalton in Kalamazoo, Michigan","caption":"Booking photo of Jason Dalton in Kalamazoo, Michigan","creditText":"Kalamazoo County Sheriff's Office/Reuters","representativeOfPage":true}],"publisher":{"@type":"Organization","name":"Time","url":"https://time.com/","logo":{"@type":"ImageObject","url":"https://time.com/images/logo.png","width":528,"height":156},"foundingDate":"March 3, 1923","sameAs":["https://www.facebook.com/time","https://www.instagram.com/time/?hl=en","https://twitter.com/time","https://www.pinterest.com/timemagazine"]}},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@id":"/section/us/","name":"U.S."}},{"@type":"ListItem","position":2,"item":{"@id":"https://time.com/4233148/kalamazoo-uber-driver-rating-shooting-rampage/","name":"Kalamazoo Uber Driver Had a 4.73 Rating Before Shooting Rampage"}}]}] ```