--- description: A Starbucks employee was fired after a viral cell phone video showed her berating a customer in Queens, New York. title: Starbucks Employee Fired After Ranting at Customer image: https://static.time.com/v3/assets/bltea6093859af6183b/bltde093bcdab65f2d0/6988d9b9bc6cfc69913e2a3c/time-logo.jpg?branch=production --- * [Newsfeed](/tag/time-section-newsfeed/) ## Newsfeed Update your preferences in [Account Settings](/account/preferences/) Close # Starbucks Employee Fired After Ranting at Customer  by [Tessa Berenson](/author/tessa-berenson/)  ## Tessa Berenson Update your preferences in [Account Settings](/account/preferences/) Close May 18, 2015 12:05 PM CUT  by [Tessa Berenson](/author/tessa-berenson/)  ## Tessa Berenson Update your preferences in [Account Settings](/account/preferences/) Close May 18, 2015 12:05 PM CUT A Starbucks employee was [fired](http://www.nbcnewyork.com/news/local/Starbucks-Supervisor-Fired-After-Yelling-at-Customers-Store-New-York-City-303947011.html "undefined") after a viral cell phone video showed her berating a customer in New York. Ruby Chen said the Starbucks employee accused her of trying to steal a cookie straw and starting yelling at her to get out of the store, [NBC reports](http://www.nbcnewyork.com/news/local/Starbucks-Supervisor-Fired-After-Yelling-at-Customers-Store-New-York-City-303947011.html "undefined"). “Get out,” the employee says in the video, which Chen had posted on Facebook. “You’re not going to be served here. Period. Bye. Bye. Bye.” A spokesperson for Starbucks told NBC the employee was fired. “This customer’s experience is not reflective of the service our partners provide to customers every day,” the spokesperson said. “Our leadership team is reaching out to the customer to apologize and make this right.” \[[_NBC_](http://www.nbcnewyork.com/news/local/Starbucks-Supervisor-Fired-After-Yelling-at-Customers-Store-New-York-City-303947011.html "undefined")\] ### Go Inside Starbucks' Wild New 'Willy Wonka Factory of Coffee'  On Dec. 5, founder Howard Schultz debuted part of his new strategy for Starbucks: his first flagship “Roastery,” a 15,000 square foot space that is both a coffee roasting facility, and a consumer retail outlet. The place is to coffee what FAO Schwartz is to toys or Dover Street Market is to fashion—retail theatre. Ian Allen for TIME  Ian Allen for TIME  Ian Allen for TIME  Ian Allen for TIME  Ian Allen for TIME  Ian Allen for TIME  Ian Allen for TIME  Ian Allen for TIME ```json [{"@context":"https://schema.org","@type":"NewsArticle","@id":"https://time.com/3882349/starbucks-employee-rant-fired/","mainEntityOfPage":{"@type":"WebPage","@id":"https://time.com/3882349/starbucks-employee-rant-fired/"},"headline":"Starbucks Employee Fired After Ranting at Customer","datePublished":"2015-05-18T12:05:25.000Z","dateModified":"2026-05-11T04:47:33.997Z","description":"The customer said she has since been given a $100 Starbucks gift card","url":"https://time.com/3882349/starbucks-employee-rant-fired/","keywords":["Newsfeed","viral","Starbucks"],"thumbnailUrl":"","author":[{"@type":"Person","name":"Tessa Berenson","jobTitle":null,"url":"https://time.com/author/tessa-berenson/"}],"articleSection":"","image":[],"publisher":{"@type":"Organization","name":"Time","url":"https://time.com/","logo":{"@type":"ImageObject","url":"https://time.com/images/logo.png","width":528,"height":156},"foundingDate":"March 3, 1923","sameAs":["https://www.facebook.com/time","https://www.instagram.com/time/?hl=en","https://twitter.com/time","https://www.pinterest.com/timemagazine"]}},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@id":"/tag/time-section-newsfeed/","name":"Newsfeed"}},{"@type":"ListItem","position":2,"item":{"@id":"https://time.com/3882349/starbucks-employee-rant-fired/","name":"Starbucks Employee Fired After Ranting at Customer"}}]},{"@context":"https://schema.org","@type":"VideoObject","name":"The 50 Pound Cup of Coffee","description":"Perceived wisdom has it that we're entering a worldwide recession. So, how can a London department store get away with selling a cup of Joe at this kind of price?","thumbnailUrl":"https://cdn.jwplayer.com/v2/media/5AkCMa26/poster.jpg?width=720","uploadDate":"2008-04-21T18:50:02.000Z","contentUrl":"https://cdn.jwplayer.com/manifests/5AkCMa26.m3u8","embedUrl":"https://time.com/3882349/starbucks-employee-rant-fired/","duration":"PT2M1S","potentialAction":{"@type":"SeekToAction","target":"https://time.com/3882349/starbucks-employee-rant-fired/?jw_start={seek_to_second_number}","startOffset-input":"required name=seek_to_second_number"}}] ```