May 18, 2015 8:05 AM EDT

A Starbucks employee was fired after a viral cell phone video showed her berating a customer in New York.

Ruby Chen said the Starbucks employee accused her of trying to steal a cookie straw and starting yelling at her to get out of the store, NBC reports.

“Get out,” the employee says in the video, which Chen had posted on Facebook. “You’re not going to be served here. Period. Bye. Bye. Bye.”

A spokesperson for Starbucks told NBC the employee was fired. “This customer’s experience is not reflective of the service our partners provide to customers every day,” the spokesperson said. “Our leadership team is reaching out to the customer to apologize and make this right.”


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