By Eric Barker
May 14, 2015
IDEAS
Barker is the author of Barking Up The Wrong Tree

Via Wait: The Art and Science of Delay:

This aligns with previous research on effective apologies:

What also turns out to be crucial is the timing of apologies — faster is not better. People need to feel they are heard and understood so a delayed apology is more satisfying.

Via Wait: The Art and Science of Delay:

Let’s put this into context with some of the other things we’ve learned about effective apologies:

  • If it’s clear you intentionally did something wrong, you’re probably better off not apologizing. After intentional acts, apologies tend to backfire and make things worse.

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This piece originally appeared on Barking Up the Wrong Tree.

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