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April 27, 2015 7:00 AM EDT

A useful reminder from Atul Gawande, in The Checklist Manifesto:

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How you employ the checklist is also important. In the face of complexity most organizations tend to centralize decisions, which reduces the risk for egregious error. The costs to this approach are high too. Most employees loathe feeling like they need a hall pass to use the washroom. That’s why these next comments were so inspiring.

This piece originally appeared on Farnam Street.

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