Prank callers masquerading as Comcast representatives have reportedly found fresh victims on the company’s Twitter feed, phoning frustrated customers simply to insult them.
Consumer advocate Chris Elliott reports that two victims received a call from self-proclaimed customer service representatives shortly after they had posted complaints to @Comcastcares, one of the cable service provider’s official Twitter feeds.
“We are Comcast, and we can charge you whatever the f*** we want’,” one customer was told. The call was recorded, and included unprintable physical and sexual threats, according to Elliott’s eponymous blog
Comcast traced the call to Ontario, Canada, where the company does not maintain a call center. A company spokesperson definitively declared it a “hoax.”
This isn’t the first time a Comcast customer has been taunted with obscenities. Some customers had previously received bills where their names were replaced by insults such as “Whore” and “Dummy,” Arstechnica reports. Comcast traced the bills to a third-party call center and terminated its contract with the company.
Our tip to avoid this? Don’t post your contact details publicly — if you’re dealing with a customer service Twitter account, slide into their DMs instead.