--- description: Prank callers, masquerading as Comcast representatives, have reportedly found fresh victims on the company's Twitter feed. title: Prank Callers Are Calling Comcast Customers to Curse At Them image: https://static.time.com/v3/assets/bltea6093859af6183b/bltad57ef655bbe4cea/69877fe1cd68486e2a099c4c/469232791.jpg?branch=production&width=3840&quality=75&auto=webp&crop=16:9 ---  * [Business](/section/business/) ## Business Update your preferences in [Account Settings](/account/preferences/) Close * [Companies](/tag/companies/) ## Companies Update your preferences in [Account Settings](/account/preferences/) Close # Prank Callers Are Calling Comcast Customers to Curse At Them  by [Dan Kedmey](/author/dan-kedmey/)  ## Dan Kedmey Update your preferences in [Account Settings](/account/preferences/) Close Feb 18, 2015 10:04 PM CUT  A Comcast truck is seen parked at one of their centers on February 13, 2014 in Pompano Beach, Florida. A Comcast truck is seen parked at one of their centers on February 13, 2014 in Pompano Beach, Florida.Joe Raedle—Getty Images  by [Dan Kedmey](/author/dan-kedmey/)  ## Dan Kedmey Update your preferences in [Account Settings](/account/preferences/) Close Feb 18, 2015 10:04 PM CUT Prank callers masquerading as Comcast representatives have reportedly found fresh victims on the company’s Twitter feed, phoning frustrated customers simply to insult them. Consumer advocate Chris Elliott [reports](http://elliott.org/advice-you-can-take/beware-hoaxers-posing-rogue-comcast-reps/ "undefined") that two victims received a call from self-proclaimed customer service representatives shortly after they had posted complaints to [@Comcastcares](https://twitter.com/comcastcares "undefined"), one of the cable service provider’s official Twitter feeds. “We are Comcast, and we can charge you whatever the f\*\*\* we want’,” one customer was told. The call was recorded, and included unprintable physical and sexual threats, according to Elliott’s eponymous [blog](http://elliott.org/advice-you-can-take/beware-hoaxers-posing-rogue-comcast-reps/ "undefined") Comcast traced the call to Ontario, Canada, where the company does not maintain a call center. A company spokesperson definitively declared it a “hoax.” This isn’t the first time a Comcast customer has been taunted with obscenities. Some customers had previously received bills where their names were replaced by insults such as “Whore” and “Dummy,” Arstechnica [reports](http://arstechnica.com/business/2015/01/more-comcast-customers-write-in-report-name-changes-of-whore-dummy/ "undefined"). Comcast traced the bills to a third-party call center and terminated its contract with the company. Our tip to avoid this? Don’t post your contact details publicly — if you’re dealing with a customer service Twitter account, slide into their DMs instead. _Read next:_ [_This Will Change the Way You Use Your Visa Card Forever_](http://time.com/3714083/visa-location-tracking/?xid=time%5Freadnext "undefined") [_Listen to the most important stories of the day._](http://time.com/newsletter/the-brief/?sl%5Fautoplay=true&xid=spl-fullbrief-article "undefined") ```json [{"@context":"https://schema.org","@type":"NewsArticle","@id":"https://time.com/3714039/comcast-prank-callers/","mainEntityOfPage":{"@type":"WebPage","@id":"https://time.com/3714039/comcast-prank-callers/"},"headline":"Prank Callers Are Calling Comcast Customers to Curse At Them","datePublished":"2015-02-18T22:04:07.000Z","dateModified":"2026-04-13T08:04:27.753Z","description":"Why you shouldn't post about your customer service grievances publicly","url":"https://time.com/3714039/comcast-prank-callers/","keywords":["Companies","Tech","Internet","Comcast","Customer Service"],"thumbnailUrl":"https://static.time.com/v3/assets/bltea6093859af6183b/bltad57ef655bbe4cea/69877fe1cd68486e2a099c4c/469232791.jpg?branch=production&width=1200&quality=75&auto=webp&crop=1200:675&height=675","author":[{"@type":"Person","name":"Dan Kedmey","jobTitle":null,"url":"https://time.com/author/dan-kedmey/"}],"articleSection":"Business","image":[{"@type":"ImageObject","url":"https://static.time.com/v3/assets/bltea6093859af6183b/bltad57ef655bbe4cea/69877fe1cd68486e2a099c4c/469232791.jpg?branch=production&width=1200&quality=75&auto=webp&crop=1200:675&height=675","width":1200,"height":675,"headline":"Cable Giant Comcast To Acquire Time Warner Cable","caption":"Cable Giant Comcast To Acquire Time Warner Cable","creditText":"Joe Raedle—Getty Images","representativeOfPage":true}],"publisher":{"@type":"Organization","name":"Time","url":"https://time.com/","logo":{"@type":"ImageObject","url":"https://time.com/images/logo.png","width":528,"height":156},"foundingDate":"March 3, 1923","sameAs":["https://www.facebook.com/time","https://www.instagram.com/time/?hl=en","https://twitter.com/time","https://www.pinterest.com/timemagazine"]}},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@id":"/section/business/","name":"Business"}},{"@type":"ListItem","position":2,"item":{"@id":"/tag/companies/","name":"Companies"}},{"@type":"ListItem","position":3,"item":{"@id":"https://time.com/3714039/comcast-prank-callers/","name":"Prank Callers Are Calling Comcast Customers to Curse At Them"}}]},{"@context":"https://schema.org","@type":"VideoObject","name":"How To Protect Your Selfies from Hackers","description":"A little safety can help save your skin from ending up on 4 Chan.","thumbnailUrl":"https://cdn.jwplayer.com/v2/media/VbTXeRNE/poster.jpg?width=720","uploadDate":"2014-09-03T20:19:14.000Z","contentUrl":"https://cdn.jwplayer.com/manifests/VbTXeRNE.m3u8","embedUrl":"https://time.com/3714039/comcast-prank-callers/","duration":"PT1M16S","potentialAction":{"@type":"SeekToAction","target":"https://time.com/3714039/comcast-prank-callers/?jw_start={seek_to_second_number}","startOffset-input":"required name=seek_to_second_number"}}] ```