--- description: Company apologizes for "completely unacceptable and inappropriate name change" title: Comcast Apologizes After Changing Customer's Name to "A**Hole" image: https://static.time.com/v3/assets/bltea6093859af6183b/bltde093bcdab65f2d0/6988d9b9bc6cfc69913e2a3c/time-logo.jpg?branch=production --- * [U.S.](/section/us/) ## U.S. Update your preferences in [Account Settings](/account/preferences/) Close * [Companies](/tag/companies/) ## Companies Update your preferences in [Account Settings](/account/preferences/) Close # Comcast Apologizes After Changing Customer's Name to 'A\*\*Hole'  by [Tessa Berenson](/author/tessa-berenson/)  ## Tessa Berenson Update your preferences in [Account Settings](/account/preferences/) Close Jan 29, 2015 2:17 PM CUT  by [Tessa Berenson](/author/tessa-berenson/)  ## Tessa Berenson Update your preferences in [Account Settings](/account/preferences/) Close Jan 29, 2015 2:17 PM CUT Comcast was forced to make an awkward apology after a customer received his bill with his name changed on it from Ricardo Brown to “A\*\*Hole Brown.” “We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change,” Steve Kipp, Comcast’s vice-president of communications for the Washington region, [told consumer advocate Christopher Elliott](http://elliott.org/is-this-enough-compensation/comcast-thinks-husband-ahole-put-writing/ "undefined"). “We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.” Lisa Brown, wife of Ricardo Brown, could only speculate as to why her husband’s name was changed: “It could have been that person was upset because I didn’t take the offer,” she said of declining to renew their contract, [according to Mashable](http://mashable.com/2015/01/29/comcast-apologizes-customers-name-ahole/ "undefined"). Comcast offered the Browns a full refund for the two years they paid for the service. ```json [{"@context":"https://schema.org","@type":"NewsArticle","@id":"https://time.com/3687438/comcast-apologizes/","mainEntityOfPage":{"@type":"WebPage","@id":"https://time.com/3687438/comcast-apologizes/"},"headline":"Comcast Apologizes After Changing Customer's Name to 'A**Hole'","datePublished":"2015-01-29T14:17:04.000Z","dateModified":"2026-02-22T03:58:47.988Z","description":"Company apologizes for \"completely unacceptable and inappropriate name change\"","url":"https://time.com/3687438/comcast-apologizes/","keywords":["Companies"],"thumbnailUrl":"","author":[{"@type":"Person","name":"Tessa Berenson","jobTitle":null,"url":"https://time.com/author/tessa-berenson/"}],"articleSection":"U.S.","image":[],"publisher":{"@type":"Organization","name":"Time","url":"https://time.com/","logo":{"@type":"ImageObject","url":"https://time.com/images/logo.png","width":528,"height":156},"foundingDate":"March 3, 1923","sameAs":["https://www.facebook.com/time","https://www.instagram.com/time/?hl=en","https://twitter.com/time","https://www.pinterest.com/timemagazine"]}},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@id":"/section/us/","name":"U.S."}},{"@type":"ListItem","position":2,"item":{"@id":"/tag/companies/","name":"Companies"}},{"@type":"ListItem","position":3,"item":{"@id":"https://time.com/3687438/comcast-apologizes/","name":"Comcast Apologizes After Changing Customer's Name to 'A**Hole'"}}]}] ```