By Tessa Berenson
January 29, 2015

Comcast was forced to make an awkward apology after a customer received his bill with his name changed on it from Ricardo Brown to “A**Hole Brown.”

“We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change,” Steve Kipp, Comcast’s vice-president of communications for the Washington region, told consumer advocate Christopher Elliott. “We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.”

Lisa Brown, wife of Ricardo Brown, could only speculate as to why her husband’s name was changed: “It could have been that person was upset because I didn’t take the offer,” she said of declining to renew their contract, according to Mashable.

Comcast offered the Browns a full refund for the two years they paid for the service.

Write to Tessa Berenson at tessa.berenson@time.com.

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