Comcast was forced to make an awkward apology after a customer received his bill with his name changed on it from Ricardo Brown to “A**Hole Brown.”
“We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change,” Steve Kipp, Comcast’s vice-president of communications for the Washington region, told consumer advocate Christopher Elliott. “We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.”
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Lisa Brown, wife of Ricardo Brown, could only speculate as to why her husband’s name was changed: “It could have been that person was upset because I didn’t take the offer,” she said of declining to renew their contract, according to Mashable.
Comcast offered the Browns a full refund for the two years they paid for the service.
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