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By Phil Wahba
Remember last year how United Parcel Service suffered a major black eye when it was overwhelmed by an unpredictably large number of packages right before Christmas and couldn’t deliver thousands of them in time for the big day, disappointing countless kids?
UPS clearly does.
To avoid a repeat, the world’s largest package delivery service is hiring nearly twice as many seasonal workers for the upcoming holiday season as it did in 2013, and taking several other steps to make sure it can handle what it expects to be increased demand this year.
On top of hiring between 90,000 and 95,000 part-timers (versus 55,000 in 2013) to help out between October and January, UPS has taken other steps to make sure it’s not caught flat-footed again.
UPS has implemented the use of industry-wide delivery volume forecasts, will increase its processing capacity by opening of new and expanded buildings along with the installation of temporary mobile sorting and delivery centers. The company is also adding thousands of new or leased delivery vehicles, trailers, aircraft and portable loading aids. What’s more, UPS will try to improve tracking timing by deploying additional web and movie upgrades to make it easier to keep track of packages.