A phone interview can be a convenient first step for job-seekers and employers alike because it takes less time and expense than an in-person meeting. Be aware, though, that phone interviews present some unique pitfalls.
Want the edge on your fellow applicants? Read on. If you’re looking for a job, here’s what experts say you need to do to make sure that time on the phone gets you a call back.
Do your homework. “Have handy a copy of the job description, talking points about your qualifications, and the questions you’ve prepared for the interviewer,” says Amanda Augustine, job search expert at mobile career network TheLadders. Read over them before the interview to refresh your memory.
Find someplace quiet. “Make sure you are in a quiet place with the doors closed so no one can barge in and disrupt the call by creating noise,” says Scott Dobroski, a career trends analyst at jobs and salary site Glassdoor. A crying baby or barking dog in the background isn’t going to help you project the professional image you want.
Don’t use, like, verbal filler. “Avoid verbal crutches like “um,” “like,” and “uh” that can undercut your communication skills and make you sound like you’re not confident,” says Robert Hosking, executive director of staffing service OfficeTeam.
Make clarity a priority. “Over the phone, the interviewer needs to be able to hear what you are saying as clearly as possible,” Hosking says. “Make sure you have at least one glass of water before the interview so your voice doesn’t crackle or become dry,” he says. It’s not a bad idea to keep a glass of water at hand in case you get a tickle in your throat, too.
Practice “verbal nods.” “Remember, the interviewer can’t see you shaking your head through the phone,” Augustine points out. This means you’ll need to give the interviewer verbal cues that take the place of a nod. Phrases like “I understand,” “Sounds great,” “Alright” and “That makes sense” will all do the trick, Augustine says. “Basically, you’re making sure the person on the other end of the line knows you’re following along with the conversation and on the same page,” she says.
Keep on track. Since people tend to ramble when they’re nervous, Hosking says it’s important to make sure you get to the point quickly. “While you certainly don’t want to give a series of one-word responses, aim to be thorough, yet succinct. It’s OK to pause and collect your thoughts before you begin to speak,” he says.
Sound confident. “Your interviewer is likely trained to glean from your conversation your level of self-confidence, personality and ability to communicate effectively,” Arnie Fertig, founder and CEO of Jobhuntercoach, writes in US News & World Report. Don’t rush through your replies to the interviewer’s questions, ramble during pauses in the conversation or slip into overly colloquial language. “At the same time, do show something of your personality,” he says.
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