--- description: The head of the museum said he will take input from the family members of victims in deciding how to stock the controversial gift shop. title: 9/11 Museum Will Consult with Families on What's Sold in the Gift Shop image: https://static.time.com/v3/assets/bltea6093859af6183b/bltcdaa039a39347adf/69868fe9169ab07d032795a8/september-11-memorial-museum.jpg?branch=production&width=3840&quality=75&auto=webp&crop=16:9 ---  * [U.S.](/section/us/) ## U.S. Update your preferences in [Account Settings](/account/preferences/) Close * [cities](/tag/cities/) ## cities Update your preferences in [Account Settings](/account/preferences/) Close # 9/11 Museum Will Ask Families About Gift Shop Offerings  by [Noah Rayman](/author/noah-rayman/)  ## Noah Rayman Update your preferences in [Account Settings](/account/preferences/) Close May 29, 2014 2:12 PM CUT  A view of the National September 11 Memorial Museum with the north reflecting pool in foreground during the museum's dedication ceremony on May 15, 2014 in New York City. A view of the National September 11 Memorial Museum with the north reflecting pool in foreground during the museum's dedication ceremony on May 15, 2014 in New York City.Justin Lane—AP  by [Noah Rayman](/author/noah-rayman/)  ## Noah Rayman Update your preferences in [Account Settings](/account/preferences/) Close May 29, 2014 2:12 PM CUT The head of the National September 11 Memorial Museum said Wednesday that he will [take input from victims’ family members](http://online.wsj.com/articles/9-11-museum-takes-action-on-criticisms-1401324223?tesla=y "undefined") in deciding how to stock the controversial gift shop. The memorial, which opened to the public earlier this month, has drawn criticism for, among other things, housing a gift shop and a café. “This is a good reminder that as much ‘success’ as we’ve had…we have to remember that the sensitivity around 9/11 is so high,” Joe Daniels, president of the memorial foundation, told the _Wall Street Journal_. He said that family members who sit on the board will browse the store and give input on its products. The _Journal_ notes that gift shops are not uncommon in memorial museums because they help raise funds for the institutions. However, the 9/11 Museum’s offerings have already sparked outrage — a decorative ceramic platter in the shape of the U.S. that marks the sites where the hijacked planes made impact with heart symbols, for example, is no longer on display, the _Journal_ reports. “We in no way presume to get everything right,” Daniels told the _Journal_. “We will accept that criticism, absolutely.” \[[_Wall Street Journal_](http://online.wsj.com/articles/9-11-museum-takes-action-on-criticisms-1401324223?tesla=y "undefined")\] ```json [{"@context":"https://schema.org","@type":"NewsArticle","@id":"https://time.com/135864/911-museum-families-gift-shop/","mainEntityOfPage":{"@type":"WebPage","@id":"https://time.com/135864/911-museum-families-gift-shop/"},"headline":"9/11 Museum Will Ask Families About Gift Shop Offerings","datePublished":"2014-05-29T14:12:42.000Z","dateModified":"2026-02-21T08:06:26.475Z","description":"The museum, which opened to the public this month, has drawn criticism for its gift shop and a planned cafe.","url":"https://time.com/135864/911-museum-families-gift-shop/","keywords":["cities","New York City","september 11"],"thumbnailUrl":"https://static.time.com/v3/assets/bltea6093859af6183b/bltcdaa039a39347adf/69868fe9169ab07d032795a8/september-11-memorial-museum.jpg?branch=production&width=1200&quality=75&auto=webp&crop=1200:675&height=675","author":[{"@type":"Person","name":"Noah Rayman","jobTitle":null,"url":"https://time.com/author/noah-rayman/"}],"articleSection":"U.S.","image":[{"@type":"ImageObject","url":"https://static.time.com/v3/assets/bltea6093859af6183b/bltcdaa039a39347adf/69868fe9169ab07d032795a8/september-11-memorial-museum.jpg?branch=production&width=1200&quality=75&auto=webp&crop=1200:675&height=675","width":1200,"height":675,"headline":"9/11 Memorial Museum","caption":"9/11 Memorial Museum","creditText":"Justin Lane—AP","representativeOfPage":true}],"publisher":{"@type":"Organization","name":"Time","url":"https://time.com/","logo":{"@type":"ImageObject","url":"https://time.com/images/logo.png","width":528,"height":156},"foundingDate":"March 3, 1923","sameAs":["https://www.facebook.com/time","https://www.instagram.com/time/?hl=en","https://twitter.com/time","https://www.pinterest.com/timemagazine"]}},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@id":"/section/us/","name":"U.S."}},{"@type":"ListItem","position":2,"item":{"@id":"/tag/cities/","name":"cities"}},{"@type":"ListItem","position":3,"item":{"@id":"https://time.com/135864/911-museum-families-gift-shop/","name":"9/11 Museum Will Ask Families About Gift Shop Offerings"}}]}] ```