TIME Veterans

VA Appointment Delays Keep Getting Worse

From left: Philip Matkovsky, assistant deputy under secretary for health for administrative operations at the Department of Veterans Affairs, and Richard J. Griffin, acting inspector general for the Department of Veterans Affairs, testify as the House Committee on Veterans' Affairs holds a hearing to examine why thousands of military veterans have been waiting for up to three months for medical appointments, on Capitol Hill in Washington, D.C., on June 9, 2014.
From left: Philip Matkovsky, assistant deputy under secretary for health for administrative operations at the Department of Veterans Affairs, and Richard J. Griffin, acting inspector general for the Department of Veterans Affairs, testify as the House Committee on Veterans' Affairs holds a hearing to examine why thousands of military veterans have been waiting for up to three months for medical appointments, on Capitol Hill in Washington, D.C., on June 9, 2014. J. Scott Applewhite—AP

Latest report shows that book-cooking happened at 76% of VA sites surveyed

Things are an even bigger mess at the Department of Veterans Affairs than we thought.

An internal investigation released Monday into the secret waiting lists and other chicanery that kept veterans from receiving timely care is like a Chinese firecracker that keeps exploding with every turn of its 54 pages:

— More than 100,000 vets have experienced waits longer than 90 days for medical care. That includes 57,000 who are waiting 90 days or more for their initial appointment, and 64,000 who requested appointments over the past decade and never got them.

— More than three of every four VA health-care sites—76%— entered different appointment dates than those sought by veterans, usually under orders from a superior.

—13% of VA personnel scheduling appointments had been instructed to log appointment dates that differed (i.e., were later) from the one sought by the vet. That made wait times appear shorter.

— 8% of schedulers created off-the-books wait lists that some VA officials have described as secret. They were spread across 70% of the facilities surveyed, which included all of the VA’s major hospitals.

— Efforts to make the system work “led to an overly complicated scheduling process” that made fudging easy.

— The 14-day goal of an initial appointment for a vet seeking care “was simply not attainable,” the report said. “Imposing this expectation on the field before ascertaining the resources required and its ensuing broad promulgation represent an organizational leadership failure.” The 14-day target, which played a role in job evaluations and resulting bonuses, has been scrapped.

“Organizational leadership failure” is investigator-talk for Secretary Eric Shinseki, who resigned May 30 after the VA inspector general found, in a May 28 report, that such problems more widespread than Shinseki thought—but not as widespread as the latest report makes clear. Shinseki blamed a “totally unacceptable lack of integrity” for the rampant cheating on his watch.

“Individual questions were not worded to ascertain the reason that policy may have been violated,” the report noted. “Therefore, findings from this audit cannot be extended to identify deliberate deception, fraud, or malfeasance.”

The report set off another round of criticism from lawmakers and veterans’ groups. “The fact that more than 57,000 veterans are still waiting for their first doctor appointment from the VA is a national disgrace,” House Speaker John Boehner said.

“We must work together to fix the unacceptable, systemic problems in accessing VA healthcare,” Sloan Gibson, the acting VA secretary, said following the report’s release. “This data shows the extent of the systemic problems we face, problems that demand immediate actions.” The late appointments and resulting delayed care have been linked to as many as 40 veteran deaths in the Phoenix VA facility alone.

“This is not just ‘gaming the system,'” said Daniel Dellinger, national commander of the American Legion. “It’s Russian Roulette and veterans are dying because of the bureaucracy.”

Roughly 400 senior employees from the Veterans Health Administration, which runs health-care facilities for the VA, interviewed, between May 12 and June 3, nearly 4,000 of the VA’s 30,000 junior workers involved in scheduling appointments. “Site survey teams were not able to interview all employees, and time did not allow assessment of intent or potential culpability,” the report noted. “All of the information collected from audit site visits has been shared with VA’s Office of Inspector General,” which is conducting a parallel probe that could lead to criminal charges.

The three reasons VA employees gave for the lengthy waits were lack of doctors, the 14-day goal, and inadequate clerical help.

On May 15, the VA had more than 6 million scheduled appointments, with 5.8 million of them—96%—slated to take place within 30 days. It also had 63,869 veterans who requested an appointment to enroll in the VA system over the past 10 years “for whom an appointment has not yet been scheduled.” There are an additional 57,436 vets slated to wait 90 days or more for their initial appointment.

The VA plans to extend clinic hours, pay overtime to its staff, take steps to improve productivity and get additional help from outside the VA to tackle the backlog. “As of today,” acting VA chief Gibson said Monday, “VA has contacted 50,000 veterans across the country to get them off of wait lists and into clinics.”

TIME Veterans

Demand for Health Care Spikes as Veterans’ Ranks Fall

Veteran Affairs Clinics To Be Audited After Patient Deaths At Phoenix Hospital
The Veterans Affairs Medical Center on May 8, 2014 in Phoenix, Arizona. Christian Petersen—Getty Images

Aging, poor economy and better outreach cited in paradox

Despite all the recent complaints about difficulty in getting medical appointments at the Department of Veterans Affairs, the facts show a soaring number of vets are taking advantage of its health care: While the total number of U.S. veterans has shrunk by 17% between 2001 and 2014, the number of vets enrolled in the VA health care system has jumped an amazing 78% over the same period.

The percentage of veterans enrolled in the system has more than doubled, from 20% to 42%, over the 13-year span. That plays a major part in the tripling of the VA’s annual budget, to $150 billion, since 2001.

The numbers, published in a Congressional Research Service fact sheet last week, illustrate two truths: Once you get past the challenges associated with getting into the system, it’s pretty good, and the escalating demand for the VA’s health care services no doubt has played a major role in the scandal that led VA Secretary Eric Shinseki to resign May 30.

The retired four-star Army general left, after more than five years on the job, following an internal probe that revealed there was “systemic” gaming of the VA scheduling system to mask lengthy delays in getting initial appointments.

In 2001—the year of 9/11—there were about 26 million veterans, about 5.1 million of whom had enrolled in the VA health care system. But as World War II vets died far more quickly than the number of post-9/11 vets grew, the total number of veterans fell to an estimated 21.6 million today. Yet the number of veterans enrolled in VA health care has risen about to about 9.1 million. Roughly two of every three enrolled veterans receive VA health care in any given year.

The terse four-page CRS fact sheet, released by the Federation of American Scientists (CRS data isn’t generally made public), doesn’t offer any reason for the increase.

“The number of veterans is dropping because there simply aren’t as many veterans today as there were during the draft period,” says one former senior VA official who declined to be named amid the ongoing investigations into the agency’s problems. “As for more vets using VA health care, better outreach, the internet, and a bad economy have driven up enrollment numbers.”

Troops coming back from Afghanistan and Iraq are given more details about VA benefits than their fathers and grandfathers. “The Defense Department has been diligent in their educational programs for service members leaving active duty,” says Rebecca Townsend, a private mental-health counselor in Clarksville, Tenn., just outside the Army’s Fort Campbell. The city is also home to the second-biggest population of veterans in the country, trailing only Killeen, Texas, outside Fort Hood. “Every branch of service has a program for service members transitioning into civilian life, including extensive information regarding VA benefits.”

Those who served decades ago also are reaching out to the VA as they retire and face ailments common among older Americans. “We’re seeing veterans from prior wars entering the system for the first time, some because of the change in focus and interest by Americans over the last decade,” says Barbara Van Dahlen, a psychologist in Washington, D.C., and founder of the non-profit Give an Hour organization, which pairs military members needing mental health help with professionals who volunteer their time. “I’ve had Vietnam veterans tell me that they decided to get help because the country seems to be respectful toward, interested in, and concerned about those who serve.”

TIME Military

Freed American Soldier Reportedly Won’t Call Parents

Sergeant Bowe Bergdahl has reportedly declined to call his family

Sergeant Bowe Bergdahl suffered harsh treatment at the hands of his Taliban captors and is not yet emotionally ready to speak with his family more than a week after his release, according to reports Sunday.

Bergdahl, who was freed May 31 by the Taliban in a controversial exchange for five Guantánamo Bay prisoners, has not yet contacted his parents even though he is free to do so at any time, multiple news sources reported, citing anonymous U.S. officials. He has received a letter from his sister but has not yet responded, the New York Times reports. The Wall Street Journal, citing an anonymous official, reports Bergdahl has declined to speak with his family so far.

The 28-year-old is suffering from disorders affecting his gums and skin after five years in captivity, though he is otherwise in sound health and shows few signs of the malnourishment apparent in earlier videos the Taliban made of the soldier late last year. Bergdahl was held in a metal cage in the darkness for weeks after a failed escape attempt, according to reports, and is emotionally unstable. Despite that, he is physically healthy enough to travel back to the U.S. for treatment, officials said.

“The Department of Defense does not comment on discussions that Sergeant Bergdahl is having with the professionals who are providing him medical and reintegration care,” Rear Admiral John Kirby, the Pentagon press secretary, said in a statement. “We will respect that process in all regards.”

His release has ignited a political firestorm, with members of Congress clamoring that President Barack Obama broke the law by transferring detainees from Guantánamo Bay without congressional notification, and some of his fellow soldiers accusing him of desertion.

“As we have noted, the Army will conduct a comprehensive review to learn the circumstances of Sergeant Bergdahl’s disappearance and captivity,” Kirby added. “That process, too, needs to be respected. Our focus remains on providing him with the care he needs.”

Republican Representative Mike Rogers of Michigan said on Sunday he was sure that three of the five former Guantánamo prisoners exchanged for Bergdahl would return to the battlefield. “I am absolutely convinced of that,” Rogers said on ABC’s This Week.

Secretary of State John Kerry vigorously defended the prisoner swap on Sunday, saying it would have been “offensive and incomprehensible” to leave Sergeant Bergdahl in the hands of people who might torture him or “cut off his head.” Kerry warned that the released Taliban leaders could be killed if they return to the fight.

TIME Veterans

New York Drops 1 Million Rose Petals on Statue of Liberty For D-Day

Statue of Liberty D-Day
One of three helicopters showered 1 million rose petals on the Statue of Liberty during a ceremony commemorating the 70th anniversary of the D-Day invasion, on Liberty Island in New York City, June 6, 2014. Richard Drew—AP

The roses were a thank-you from France, like Lady Liberty herself.

TIME Veterans

Top Senators Strike Bipartisan VA Reform Deal

Less than a week after VA Secretary Eric Shinseki resigned amid reports of deadly delays for veterans waiting for health care, Sens. John McCain and Bernie Sanders strike an agreement to reform the department.

Sens. Bernie Sanders (I-Vt.) and John McCain (R-Ariz.) agreed on a framework for a bipartisan veterans’ health bill Thursday, less than a week after Veterans Affairs secretary Eric Shinseki resigned amid scandal over the mismanagement of VA facilities in Phoenix, Ariz.

The legislation would allow the construction of 26 new medical facilities, authorize funding to hire more doctors and nurses, and make it easier for veterans to seek private care. McCain said the bill would also improve the access to health care for victims of military sexual assault.

The Senate deal comes as the Obama Administration attempts to deal with accusations that officials in Veterans Affairs facilities manipulated waiting lists to hide long delays veterans were facing before they could get care.

The measure gained accolades from both sides of the aisle, including from New York Sen. Chuck Schumer, the third ranking Democrat, and Sen. Marco Rubio (R-Fla.).

“I am pleased that real accountability measures are included in the legislation,” wrote Rubio in a public statement. “Considering the deep debt of gratitude our nation owes our veterans, I’m optimistic that the Senate will soon join the U.S. House of Representatives and pass these important reforms. As we look forward to voting on this bill, I will be reviewing it closely to ensure it delivers on America’s promises to our veterans.”

The package would allow the Veterans Affairs Secretary greater authority to fire employees who do not uphold the “standards that we expect,” said McCain, but it would also provide the fired employee due process. The employee would have a week to appeal to the merit systems protection board and three weeks for the board to render a final decision.

“Reaching a compromise among people who look at the world very different is not easy,” said Sanders, the Senate Veterans Affairs Committee Chairman. “But right now we have a crisis on our hands and it is imperative that we deal with that crisis.”

TIME Military

Where Bowe Bergdahl Goes From Here

Afghanistan Bergdahl
In this image taken from video obtained from Voice Of Jihad Website, which has been authenticated based on its contents and other AP reporting, Sgt. Bowe Bergdahl sits in a vehicle guarded by the Taliban in eastern Afghanistan. Uncredited—AP

Sgt. Bowe Bergdahl is just days into what could be months or years of recovery

U.S. Army Sgt. Bowe Bergdahl arrived at a German hospital three days ago, which means he’s just finished the minimum 72-hour decompression period of his “Phase III Reintegration.”

What does this mean? It’s part of a three-step process to Bergdahl’s reintegration into American society. For someone who’s been gone for five years—one of the longest-held POWs ever treated by the U.S. Southern Command—that process is bound to be a long one.

Phase I, initial recovery, occurs “at the forward operating location within hours of recovery.” In Bergdahl’s case this was likely on a military base in Afghanistan. It involves “medical triage, psychological support and tactical debriefing for time sensitive information,” according to a fact sheet given to TIME by the U.S. Southern Command.

Phase II is called “decompression” and it happens in a regional hospital — Landstuhl Medical Center, in this case. It lasts a minimum of 72 hours, but it can last longer depending on the medical and psychological needs of the POW. There is no indication of how long Bergdahl will stay in Germany. When he’s ready, he’ll move on to Phase III, which will happen at Brooks Army Medical Center at Ft. Sam Houston in Texas.

Bergdahl’s parents had yet to even speak to him by phone as of Tuesday evening, according to Idaho National Guard Spokesman Timothy Marsano, who has acted as the family’s spokesman for years. After appearing alongside President Barack Obama in the Rose Garden Saturday, Bergdahl’s parents have returned home to Hailey, Idaho. When their son is ready, they will meet him in Texas, where they will spend months helping with his recovery as he enters Phase III.

Phase III is the longest part of reintegration. It involves “establish a perception of control of their life,” having “their emotions normalized” and reengaging “in a healthy life style with family, socially and with work.” It also involves gathering “time sensitive” and “strategic intelligence” and “evidence” to “prosecute criminals.”

Southern Command, which deals with all reintegration cases, developed this protocol after the Vietnam War to help with the flood of hundreds of returned POWs. Since 2007, they’ve treated an Army contractor held hostage in Ethiopia for three months, three Pentagon contractors held in Colombia for more than 5 years, an Army civilian held in Iraq for two months and a U.S. service member held in Colombia for over four months.

“So, yes, obviously this will be one of our longer cases,” says Col. Hans Bush, director of public affairs for U.S. Army South.

Bergdahl’s road home is complicated by an Army investigation into whether he defected or should be held on charges of going AWOL (Absent Without Leave) the June, 2009 night he walked away from his unit in Afghanistan. Normally, POWs who successfully finish Phase 3 return to service. Given the circumstances, though, Bergdahl could be returning to a court martial and potential jail time.

All of which is to say, Bergdahl almost surely won’t make it home for the June 28 “Bowe Is Home” celebration being planned in Haley to mark his release. The celebration was originally planned as a “Bring Bowe Back” event. So, while many questions remain, his family and friends can celebrate that he is, at least partway, back.

TIME Veterans

Bowe Bergdahl’s Dad on Why He Grew That Beard

Bowe Bergdahl Parents
Robert and Jani Bergdahl are shown in their home town of Hailey, Idaho, May 12, 2012. Christopher Morris—VII for TIME

Robert Bergdahl's beard looked eerily reminiscent of the beards grown by his son's captors, and that was the point

The sight of Bowe Bergdahl’s father standing by President Barack Obama in the White House Rose Garden Saturday might have come as a shock to viewers unfamiliar with his long bushy beard, reminiscent of the facial hair often grown by devotees of Islam, including his sons’ captors. His rudimentary knowledge of Pashto and Urdu, prevailing languages in Taliban strongholds, compounded the confusion.

But as Robert Bergdahl explained to TIME in May 2012, he grew the beard out of a desire to better understand the world from which his son could not escape.

Robert Bergdahl said he began growing the beard as soon as he received news of his son’s capture. He was on his usual UPS delivery route on July 1, 2009, when management radioed him back to headquarters. Two army officers delivered the devastating news, and according to friends, he resolved in that moment to do whatever he could to facilitate his son’s release. That included scouring websites and chat rooms for rumors about his son’s captors, teaching himself Pashto and Urdu and growing a long, eye-catching beard.

A devout Presbyterian, Bergdahl was aware of the impression he made on local congregants. His former pastor told the Washington Post that Bergdahl occasionally explained to friends that he had not developed any sympathies for the Taliban, he only wanted to understand their worldview.

Nonetheless, those attempts to understand the Taliban have occasionally shaded into acts and gestures that strike some critics as a little too close for comfort. Just recently, reports surfaced of a tweet deleted from Bob Bergdahl’s Twitter account that directly addressed a Taliban spokesman. “I am still working to free all Guantanamo prisoners,” it read. “God will repay for the death of every Afghan child, ameen.”

TIME Veterans

VA Challenges Still Loom Despite the Change at the Top

Veterans Affairs Secretary Shinseki Addresses Homeless Veterans Conference
Veterans Affairs chief Eric Shinseki waves goodbye after speaking to veterans Friday morning, shortly before submitting his resignation to President Obama. Win McNamee / Getty Images

Swapping Shinseki for his deputy won’t get to the root of the agency’s problems

President Barack Obama lanced the infected boil that has become the Department of Veterans Affairs Friday by accepting the resignation of Secretary Eric Shinseki. While that action removes the public face of the expanding scandal, it triggers a series of new complications that means the VA’s woes are far from over.

True, Shinseki’s resignation excises the political problems associated with him sticking around. But it does nothing to ameliorate the deep and persistent rot inside the scheduling schemes that led to lengthy waiting lists that may have contributed to ailing veterans’ deaths. “Ultimately, a change in leadership does not address the root of the VA health care system’s problems of access and appropriate funding levels,” said Joseph Johnston, the national commander of Disabled American Veterans, on behalf of his group’s 1.2 million members.

But Obama made clear—five times as he announced Shinseki’s departure—that Shinseki had become a “distraction” that needed to be jettisoned. This focus on “distraction” puts style over substance, and the President said as much. “The distractions that Ric refers to in part are political,” he conceded. Ending such distractions are important in an election year where members of Obama’s own party were growing insistent that it was time for Shinseki to leave. “We’ve also got to deal with Congress and you guys,” Obama told reporters. “Ric’s judgment that he could not carry out the next stages of reform without being a distraction himself. And so, you know, my assessment was, unfortunately, that he was right.

Acting Secretary Sloan Gibson VA

It will be vital for Shinseki’s deputy, Sloan Gibson, and whoever succeeds him (assuming Gibson is not tapped for the top spot), to convince the public that he is furious over what has happened at the VA. Shinseki, according to associates, was furious, but seemed incapable of showing it. That’s a big liability in today’s world, where sound bites masquerade as policy.

In a nutshell, Shinseki’s resignation offer—and Obama’s acceptance—took the wind out of the sails of a growing bipartisan chorus of lawmakers calling for Shinseki’s ouster. But the vacuum his departure creates does nothing about the agency’s deep and abiding problems:

The VA will be politically rudderless until a new secretary is confirmed, even as Gibson assumes control after having been in the No. 2 slot for only three months. The West Point graduate and former Army infantry officer headed the United Service Organizations—the USO of Bob Hope renown—that provides troops with war-zone concerts and airport lounges. “Everything we do at VA is built on a foundation of trust,” Gibson told Congress last month. His first task will be to try to glue that shattered trust back together.

Obama made clear he is seeking a permanent Shinseki replacement. It’s likely to take months before such a candidate is found and confirmed—and then additional time for Shinseki’s successor to get up to speed. “President Obama must move now to appoint an energetic secretary who is unafraid to make bold changes and work quickly and aggressively to change the VA system,” said Paul Paul Rieckhoff of the Iraq and Afghanistan Veterans of America.

A new boss might not change much. “Those who surrounded Shinseki shielded him from crucial facts and hid bad news reports, in the process convincing him that some of the department’s most serious, well documented and systemic issues were merely isolated incidents to be ignored,” said Rep. Jeff Miller, R-Fla., who chairs the House Committee on Veterans’ Affairs. “Eric Shinseki trusted the VA bureaucracy, and the VA bureaucracy let him down.” The VA’s 300,000 employees and complicated rules combine to make such chicanery possible.

Candidates willing to subject themselves to the confirmation process—especially to take command of a troubled agency under intense public and congressional scrutiny—are likely to be few. The fact that the tenure in the job would likely be only about two years also decreases the attraction of volunteering for the slot.

The VA has three major responsibilities: taking care of veterans’ health, providing benefits if they are disabled, and tending to the nation’s 131 veterans’ cemeteries. With the notable exception of wait times, it gets good marks on health care. Benefit claims have been plagued by backlogs, which are slowly shrinking. All this means that any VA secretary has a lot to tend to, and that the wait-list issue is only a small part of the job.

Shinseki appeared to be ready to go down fighting in a speech Friday morning to the National Coalition for Homeless Veterans, a group advocating on an issue on which the VA has made major strides. He said he would be firing the leaders of the Phoenix VA, where delayed appointment may have contributed to as many as 40 deaths. (“I’m glad Shinseki torched Phoenix officials before he left,” former VA employee Alex Horton tweeted. “The amount of deadwood at VA could light a perpetual bonfire.”)

In his early Friday morning speech, Shinseki betrayed no intention of submitting his resignation to the President about an hour later.

“Since 2009, VA has proven that it can fix problems, even big ones,” he said, referring to the year he became head of the agency. As for the waiting-list mess? “This situation,” he insisted as he wrapped up his talk, “can be fixed.”

But after 38 years in uniform—and five at the VA’s helm—it just won’t be Shinseki leading that charge.

TIME Veterans

Veterans Affairs Chief Resigns Amid Scandal

Eric Shinseki is stepping down under pressure from both parties

Veterans Affairs Secretary Eric Shinseki has resigned following a weeks-long scandal at the agency, President Barack Obama announced Friday.

“A few minutes ago Secretary Shinseki offered his own resignation,” Obama said in a hastily called news conference at the White House after a meeting with Shinseki. “And with considerable regret, I accepted.”

Just moments earlier Obama had met with Shinseki and former Deputy White House Chief of Staff Rob Nabors, who has been detailed to the VA. They presented the President with their preliminary review of allegations of misconduct and mismanagement. Shinseki and the Obama Administration have been under fire amid revelations that officials manipulated waiting lists to hide the long delay veterans were facing before they could get care. Shortly before meeting with Obama, Shinseki began the process of firing officials at health care facilities in Phoenix that have come under the closest scrutiny.

“What they found that the misconduct has not been limited to a few VA facilities, but many across the country,” Obama said of the preliminary review.

Shinseki was under increasing pressure from elected officials in both parties to resign. Obama said he decided to accept Shinseki’s resignation because of “Rick’s judgment.”

“He believed he would be a distraction from the task at hand,” Obama said, lauding many of Shinseki’s efforts at the VA, while praising his career of military service. But Obama acknowledged that the distraction, at least in part, was political.

Sloan Gibson, the Deputy Secretary of Veterans Affairs, will be the acting secretary until the Senate confirms a replacement to Shinseki. Obama said he was still looking for a replacement.

“I regret that he has to resign under these circumstances, but I also have confidence in Sloan,” Obama said.

“This is my administration,” Obama said when asked if he bears responsibility for what happened, while also noting that problems at the VA predate his time in office. “I always take responsibility for whatever happens.”

Republicans, who have been using the scandal to run ads against Democratic candidates in the midterm elections, sought to keep the focus on Obama.

“Personnel changes aren’t an answer to the problem for our veterans,” Republican National Committee chairman Reince Priebus wrote on Twitter. “It’s past time for Obama to step up & fix this mess.”

TIME Veterans

The Next VA Secretary

Eric Shinseki’s long and troubled tenure as Secretary of Veterans Affairs has come to an end. He left, apologizing for the mess he allowed to fester. This is a sad moment for an honorable man, who could not make the transition from military to civilian leadership. The question now is, how bold will the President be when it comes to replacing Shinseki? (Sloan Gibson, the Deputy Secretary of Veterans Affairs, who graduated from West Point in 1975, will be acting secretary until the Senate confirms a replacement.)

A few years ago, I wrote a TIME cover story about the Iraq-Afghanistan generation of veterans. It was a different sort of story, far more concerned with their civilian leadership potential than with their difficulties adjusting to civilian life. I wrote the story because I had embedded with the troops downrange and watched them apply the principles of “counterinsurgency” warfare in Iraq and, especially, in Afghanistan. Their job was, in effect, to govern the towns where they were deployed. They had public works funds at their disposal. They crowd-sourced the towns–for the first time in history, most likely–asking the people what sort of services they wanted. Then their leaders had to sell the people’s needs to the local Shuras, which often wanted something else (something that would line their own pockets). I watched Army Captains negotiate and contend with stubborn bureaucracies under fire.

One day in the town of Senjaray, just outside of Kandahar, I watched Captain Jeremiah Ellis negotiate with a local for the use of his house–and I realized: if he can do that here, he can run for mayor back home. Or be the Secretary of Veterans Affairs.

This generation of military veterans have been trained in the political skills that Eric Shinseki’s generation forgot after Vietnam. They have been trained in how to unlock stuck bureaucracies, how to talk to average folks, how to make moral decisions based on incomplete information under fire. I’ve spent the past few years writing a book about them and I know several who would be brilliant as VA Secretary–indeed, who have experienced and thought through the problems of the system. I’m not going to name names; there are plenty others I don’t know, who might be every bit as good. But the President should take a risk, inject some energy into his flagging Administration, and appoint one of them.

He probably won’t. He has become far more cautious about his appointees: they tend to be people he knows and trusts. But Robert Gates’ recent memoir demonstrates how invigorating an outsider can be in the claustrophobia of the White House. The President and First Lady care deeply about this generation of veterans; I know this for a fact. Now it’s time for Obama to demonstrate his faith in them by appointing an Iraq or Afghanistan veteran Secretary of Veterans Affairs.

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