TIME Smartphones

Some T-Mobile iPhone Users Say Their Phones Are Crashing

iPhone Blue Screen, Restart, T-Mobile
Bloomberg via Getty Images T-Mobile US Inc. signage is displayed in the window of a retail store in Washington, D.C., on Oct. 23, 2014.

They're seeing the "blue screen of death"

Some T-Mobile iPhone users on Wednesday are reporting a “blue screen of death” followed by their devices restarting.

Users flustered by the problem say their iPhones are displaying the ominous blue screen randomly for a split second, then rebooting, often at 10 to 30 minute intervals, MacRumors reports. iPhones that have experienced the issue so far include the iPhone 6 Plus, 6 and 5s across several versions of iOS 8.

Though T-Mobile has not addressed the issue publicly, some users speculate the issue may be a memory problem. The carrier’s support staff has recommended to customers who call-in to try a hard reset. And if that doesn’t work, customers should try clearing out old text messages, then restoring their iPhones to factory settings with iTunes.

T-Mobile has not yet responded to TIME’s request for comment.

[MacRumors]

TIME Wireless

T-Mobile Will Let You Upgrade Your Phone Whenever You Want

T-Mobile
Steve Sands John Legere CEO of T-Mobile announces the company's new plans on March 18, 2015 in New York City.

New plan grants customers three upgrades a year with no additional cost

T-Mobile has been wreaking havoc on the wireless industry for two years with disruptive customer deals that upset the tradition of binding two-year contracts. Now the company has another new initiative that its larger competitors may be forced to respond to.

On Thursday, T-Mobile announced Jump! On Demand, a new initiative that will let users upgrade their smartphones up to three times a year without having to pay any additional fees. Customers can get their first phone on the plan for $0 down, then pay a monthly fee toward the purchase of the new phone. When ready for a new phone, a customer can trade in their current device for another one at no cost.

Rates for the monthly payment plan vary, but an initial promotion will let customers get an iPhone 6 with a payment plan of $15 per month when they trade in their old smartphone. These phone payment rates are in addition to the cost of the wireless plan.

There is some fine print. T-Mobile has an older Jump! plan that charges a $10 per month fee but includes perks such as phone insurance. This new plan has no fee, but no insurance. The payment plan also is part of an 18-month lease, and after a year and a half, customers must either upgrade to a new phone or pay the balance on their current phone to purchase the device outright.

Still, for people who are constantly eager to upgrade, the offering is an affordable way to always have the latest and greatest device. It’s also more flexible than offerings by T-Mobile’s competitors aimed at frequent upgraders.

Jump! Unlimited kicks off on June 28 at participating physical T-Mobile stores.

TIME mergers

Here’s One Big Reason T-Mobile Should Merge With Dish

Dish has been hoarding something very valuable

Satellite TV provider Dish Network is in talks to merge with wireless carrier T-Mobile, the Wall Street Journal reported late Wednesday evening, a move that would mark the latest in a series of successful and attempted deals consolidating the telecom industry.

T-Mobile—and its customers (and investors and lawyers)—has much to gain from combining with Dish. Despite years of edgy advertising and disruptive offerings flown under the marketing banner of “The Uncarrier,” T-Mobile remains stuck in fourth place behind its wireless rivals in terms of subscribers. T-Mobile’s outspoken CEO, John Legere, has long sought to make a big move to help his company compete with his industry’s twin titans, Verizon and AT&T, most recently by moving toward a merger with rival Sprint. That deal was ultimately called off under pressure from regulators.

What Dish offers T-Mobile is a finite resource valuable for big telecoms: Wireless spectrum, a government-regulated resource that carriers need to be able to offer service. Dish was markedly aggressive in snatching up such spectrum during recent government auctions, and now has about $60 billion worth of it. Until now, it hasn’t been clear what Dish was up to—it doesn’t run its own wireless network, so the spectrum was only beneficial to Dish as something valuable to hoard.

But if Dish and T-Mobile merge, T-Mobile would be able to tap into that spectrum, adding more and faster service across the country. That, combined with the continuation of its industry-unsettling “Uncarrer” strategy, could turn T-Mobile into a real threat for Verizon and AT&T for the first time. And because the deal wouldn’t reduce the number of major mobile carriers in the U.S., regulators are more likely to let this merger happen.

What’s in it for Dish? It would finally get to use that $60 billion in spectrum without the costly expensive of building its own wireless network — and start selling broadband data packages, too, moving into a lucrative new market.

MONEY The Economy

Another Merger? This Time It’s T-Mobile and Dish Network

Why do a mashup of cellphone service and satellite TV?

The merger news comes on the heels of the failed Time Warner Cable/Comcast merger. Though the deal is technically in the formative stages, the two companies have already determined who would lead the new company: T-Mobile’s offbeat CEO John Legere will remain CEO, while Dish Network’s Charlie Ergen would become chairman. Dish has billions of dollars of wireless licenses, and T-Mobile has the cell network to put those licenses to use. Re/code’s Ina Fried, however, says this merger is like two people who hook up because they are the last ones left in the bar at closing time.

TIME deals

T-Mobile and Dish Network Are Nearing a Merger, According to Reports

Purchase price and stock options have not been agreed upon

Dish Network and T-Mobile are close to a merger agreement that would mark another instance of recent consolidation deals amongst U.S. communications companies as traditional media grapples with changing business dynamics in the Internet era, reported the Wall Street Journal on Wednesday.

According to the Journal, semantics over the end price and cash versus stocks considerations have not been agreed upon.

The deal comes on the heels of a pair of major agreements—the $49 billion deal between AT&T and DirectTV, and a $67 billion agreement between Charter Communications, Time Warner Cable and Bright House Networks.

Read more details about the merger at the Wall Street Journal.

MONEY cellphones

3 Promotions That Show Sprint Is Desperate for Your Business

Sprint store sign
Andrew Harrer—Bloomberg via Getty Images

Sprint is offering crazy-sounding deals right now, including hand delivery of new phones. But that doesn't mean the wireless provider offers good value.

Sprint just announced that it will hand deliver new phones to customers’ homes and then help them set up the devices. The new promotion is set to start in Kansas City (near Sprint’s Overland Park headquarters) before rolling out to Miami, Chicago, and the rest of the United States.

Yet for anyone paying attention to the industry, the promo reads more as an act of desperation than a great deal. Though Sprint has been holding on to about 16% market share for the last few years—about the same as T-Mobile, and half as much as top-two carriers Verizon and AT&T—it has poor customer satisfaction rates and an especially high “churn” rate, or percentage of customers who dump their provider each quarter.

To be fair, the “D” word gets thrown around a lot when cellphones are being discussed. Last year, T-Mobile CEO John Legere accused AT&T of being “desperate” by offering a $450 buyout plan for customers who jumped ship from rival carriers. Then, days later, T-Mobile upped the desperation ante by offering its own $650 buyout plan—and AT&T quickly (and quietly) ended its offer. And it’s not just wireless carriers: Reviewers of HTC’s new “Uh-oh protection” program have called the deal desperate, since it offers a free replacement if you break your phone within the first year. Even iPhone users with AppleCare+ don’t get totally free phone replacements.

But Sprint in particular has garnered much attention over the years for especially desperate-sounding promotions. Here are 3 signs the company really, really wants your love.

1. Sprint will meet you at Starbucks, the gym, or wherever

The company’s new hand-delivery promotion offers a time-window precision that might make even Amazon Prime customers jealous.

“We will deliver pretty much anywhere… and it’s an exact-on-time delivery,” Sprint vice president Rod Millar told The Verge. “You can tell us ‘6:45, and meet me at McDonald’s.'”

Sounds convenient, but also potentially awkward—particularly for the Sprint “expert” who gets to roll up in this extremely cool-looking car and wait for you to finish ordering your fries.

2. Sprint will cut your AT&T or Verizon bill in half

This past December, Sprint announced it will now give you a 50% discount off whatever monthly fee you were paying AT&T or Verizon if you cancel your plan and switch.

Of course, the company also uses the promotion to get you locked into one of its various device programs. Those include the “iPhone for Life Plan,” which is not so much a chance for you to get a free new iPhone every few years (like it sounds) as it is a lease program in which you pay a monthly fee on top of your service charges—and do not technically own the phone.

3. Sprint will give you $550 to ditch T-Mobile

If you trade in your T-Mobile phone, you get $200 upfront from Sprint, plus up to $350 per line for dropping your T-Mobile contract.

Given that Sprint is in serious danger these days of slipping behind T-Mobile in the cellphone wars, this promotion makes sense. In 2014 alone, the company bought back more than 3 million phones from rival carriers.

Then again, if it wants to earn back market share, the service provider might want to focus less on promotions and more on, well, service. Sprint’s poor coverage kept it off of MONEY’s Best Cellphone Plans list last year, and despite some improvements, the company still ranks below its peers according the most recent report by RootMetrics, a company that rates mobile plans.

MONEY Tech

Google Wants to Sell You Cell Phone Service

Google is reportedly planning to become a wireless provider by piggybacking off of Sprint and T-Mobile's networks.

TIME Mobile

Google Is Reportedly Prepping a Wireless Service

The Google Inc. company logo is seen on an Apple Inc. iPhone 4 smartphone in this arranged photograph in London, U.K., on Wednesday, Aug. 29, 2012.
Bloomberg/Getty Images

New initiative would expand Google's quest to provide the world's Internet access

Google has been providing ultra high-speed home Internet to select cities for several years — but now it wants to be your mobile carrier, too.

The company is reportedly planning to launch its own cell phone service, according to The Information and the Wall Street Journal. Google has made deals with T-Mobile and Sprint to resell portions of their networks under a Google-branded name, a common practice by small wireless carriers known as mobile virtual network operators. Though T-Mobile and Sprint would still own the networks, Google would set its own prices and deal directly with customers.

Neither a launch window nor a price range for the service were disclosed.

Launching a wireless service would be another big step in Google’s quest to deliver Internet service directly to customers. Google Fiber is already providing broadband access in several U.S. cities, Project Loon aims to use balloons to bring remote areas online, and the company’s big investment in SpaceX could be a sign that it wants to use satellites to expand Internet connectivity as well.

But well-established ISPs and telecommunication companies won’t simply stand idle as Google takes their business. Sprint is reserving the right to renegotiate its terms with Google if the new service proves popular, according to the Journal.

Google and T-Mobile did not immediately respond to requests for comment. Sprint declined to comment.

TIME Smartphones

You Can Now Rollover Your Unused AT&T Data Into the Next Month

The AT&T logo is seen on June 2, 2010 in
AFP—Getty Images The AT&T logo is seen on June 2, 2010 in Washington DC.

But you'll only have that month in which to use it

AT&T users tired of watching all their extra megabytes melt away at the end of the month have reason to rejoice — the mobile carrier just announced Rollover Data, an upgrade that allows customers to transfer their unused plan data into the following month.

The data that rolls over will only last for one month, which means, for instance, that if you have 5 GB that carried over from last month but only use 3 GB of it, you’ll lose the rest.

The announcement on Wednesday is AT&Ts latest salvo in the tussle with rival provider T-Mobile, which announced a similar rollover feature a few weeks ago.

But AT&T CEO Ralph de la Vega told USA Today that his company, which had pioneered the rollover concept for voice minutes years ago, has been planning to launch Rollover Data for a long time.

TIME Mobile

T-Mobile to Pay $90 Million to Settle Cramming Case

T-Mobile
Bloomberg—Bloomberg via Getty Images An employee sets up a new Samsung Electronics Co. Galaxy 3 smartphone for a customer at a T-Mobile US Inc. retail store in Torrance, California, U.S., on Monday, Nov. 4, 2013.

Wireless carrier had originally called FTC lawsuit "unfounded"

T-Mobile has agreed to pay at least $67.5 million in customer refunds to settle claims that its customers were the victims of cramming, the Federal Trade Commission said Friday. Cramming is a once-common tactic in the telecom industry through which third parties hide unwanted charges for things like horoscopes and love tips in customers’ wireless bills.

In addition to the refunds, T-Mobile will pay $18 million in fines and penalties to attorneys general in every state and Washington D.C., as well as a $4.5 million fine to the Federal Communications Commission.

“Mobile cramming is an issue that has affected millions of American consumers,” FTC Chairwoman Edith Ramirez said in a statement. “Consumers should be able to trust that their mobile phone bills reflect the charges they authorized and nothing more.”

The FTC originally filed a lawsuit against T-Mobile over cramming claims in July. At the time, T-Mobile CEO John Legere, who has staked the company’s reputation on being more fair to customers than rival wireless carriers, called the allegations “unfounded and without merit.” T-Mobile did not immediately respond to a request for comment Friday.

T-Mobile will be required to contact all current and former customers who had unwanted charges crammed into their bills and offer them refunds. The company will also have to get customers’ consent before putting third-party charges on their bills in the future.

The T-Mobile case is the latest in a series of cramming settlements that the FTC has brokered. AT&T agreed to pay $105 million in refunds and fines for cramming charges in October.

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