MONEY Financial Planning

The Tough Talk Worth Having With Your Parents This Weekend

Conversation with grandparent
Silvia Jansen—Getty Images

Midyear is a great time for adult children to have a discussion with their parents about finances.

Do you find yourself in the Sandwich Generation, squeezed by dependent children on one side and caring for your parents, financially and otherwise, on the other? Now, at the middle of the calendar year, is a good time to have some difficult conversations with your parents.

One reason why a midyear conversation is ideal comes from author Stephen Covey. In his book The 7 Habits of Highly Effective People, Covey likens people’s banking activity to their personal relationships. Making deposits of goodwill will offset withdrawals — tough conversations, for example — and keep the relationship net positive. Many families have yet to recover from overdrawn relationships!

As a midyear mark, the beginning of July falls on the heels of Mother’s Day and Father’s Day — occasions for significant (and often expected) deposits into parents’ lives. The beginning of summer keeps the positive momentum by ushering in a mindset of fun and relaxation.

Among financial planners, the middle of the year is also a traditional time to review clients’ finances. Planners discuss with clients their net worth, asset allocation, and estimated taxes, among other financial areas, to ensure progress toward the client’s goals.

These factors make July an ideal time for people in the Sandwich Generation to talk about finances with their parents. This sensitive conversation requires effort and sound strategies. You can make the conversation relevant, for example, by linking it to a triggering event experienced by the parent, such as a pronounced illness or unexpected job loss close to retirement.

In a midyear review, financial planners can give their clients some guidance with how to conduct this conversation. Some of the questions that financial planners ask of clients in the financial planning process are relevant for clients to ask of their parents: How do you envision your life ten years from now? What fears do you have in reaching the quality of life you envision?

Working with a financial planner also exposes people to tools and techniques for understanding their parents’ financial situation. To build the foundation for gauging your parents’ financial needs, you can request from them, or create with them, the same materials that planners assemble with their clients: A net worth statement, for example, a spending plan, long-term care insurance coverage, and estate planning documents.

The client’s family values and the financial impact of any parental financial dependency are key areas of focus for planners and Sandwich Generation clients. For example, the aging parent of a client may envision being cared for at home instead of a nursing home. Honoring the parent’s desire becomes a family value of shared responsibility of time and money, particularly if there are gaps in long-term care insurance coverage. A client has to figure out how much of the gap he or she can handle, along with whether any other family members will help meet this goal.

Having the mid-year talk also plants the seeds for follow-up conversations during Thanksgiving, Christmas, or other year-end holidays. Starting the conversation early takes the edge off the discussion and channels the energy toward building and protecting family legacies during a time of celebration and reflection.

The Sandwich Generation literally cannot afford to delay these conversations. This group suffered proportionally worse than other generations during the most recent economic crisis. The financial pressures from high student debt, coupled with a decade of low returns and negative home equity, continue to squeeze the financial wind out of these households. Caring for parents and children adds further financial strains to household budgets with little or no capacity for additional expenses.

Sandwich Generation, let the talks begin!

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Lazetta Rainey Braxton is a certified financial planner and CEO of Financial Fountains. She assists individuals, families, and institutions with achieving financial well-being and contributing to the common good through financial planning and investment management services. She serves as president of the Association of African American Financial Advisors. Braxton holds an MBA in finance and entrepreneurship from the Wake Forest University Babcock Graduate School of Management and a BS in finance and international business from the University of Virginia.

MONEY Insurance

Overweight? The Skinny on Insurance

Junk Food
Unhealthy food and lack of exercise can have an impact on insurance planning. Dwight Eschliman—Getty Images

Buying life, disability, and long-term care insurance poses special challenges for people who are overweight or obese, explains a financial planner who's also a physician.

While people think of illness as something that can strike at anytime, that’s not really true for the majority of illnesses that can affect a financial plan. That’s because so many of those conditions affecting people’s finances relate to being overweight or obese. You can literally see the problems that may arrive.

Financial advisers need to be aware of health issues that their clients face; weight and lifestyle are very good places to start. People usually start working with a financial planner once they reach their 20s or 30s — coinciding with the same period people settle into a lifestyle that will determine their future health.

Financial planners: Does your client exercise regularly and avoid unhealthy foods? Or is he or she more likely to watch sports than actively participate? Understanding a client’s lifestyle can improve planning in many areas and may actually spark a healthy lifestyle change for your client.

A key element of a financial plan is insurance. Do you have any young, overweight, and otherwise healthy clients with no plans to change their trajectory? Ask about their family history. If a close family member has diabetes or heart disease, there is a very high chance that your young client will develop the same problem. These illnesses don’t happen overnight – they develop over a number of years. Getting proper insurance coverage early is key in this situation.

The good news: The epidemic of obesity in the U.S. has made it easier for obese people to qualify for good rates on disability, life insurance, and long term care insurance. Since 68% of our population is overweight or obese, who would the insurance company sell policies to if they were too strict on people with weight problems?

The problem is that once a person has actually developed a health problem related to obesity, insurance companies will show no mercy. Getting coverage will be extra difficult.

So what should an overweight person be doing about insurance?

  • Life insurance: Although I usually recommend term life for most clients, you may want to take out a permanent life policy. A person may be uninsurable 10 or 20 years down the road when the term is up. Obtain a rider to waive the premium for disability – this will guarantee that the policy stays in force even if the insured can no longer pay premiums because of disability.
  • Disability insurance: Maximize coverage and consider graded premiums — annual premiums that start out low and rise with age. Since someone who is obese is more likely to claim disability before someone who isn’t, putting off paying high premiums may be a way of avoiding them altogether.
  • Long-term care insurance: Investigate coverage at a younger age. Most people start thinking about long-term care insurance in their fifties. For people with known risk factors, it makes more sense to begin looking in their forties.

Planning is challenging with a young person on the path to poor health. It is important for them to be insured because their risk of illness may affect their ability to save down the road, and they may incur significant health expenses. These conversations are tough for a planner and client to have, but valuable for the client. By addressing lifestyle and health issues in planning, and paying attention to health along the way, planners can help maximize the client’s enjoyment of life now and prepare them for what the future holds.

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Carolyn McClanahan is a physician, financial planner, and founder of Life Planning Partners, Inc. In addition to running her financial planning practice, she educates financial planners, health care professionals, and the public on the intersections of health and personal finance.

MONEY Health Care

Help Your Parents Get the Right Home Care

The right home care can make it possible for many seniors to age in place. Photo: Jason Hindley

Your parents probably want to age in place. The right home care is the key to making it happen.

The vast majority of Americans want to live at home for as long as possible: Nearly 90% of people over the age of 65 said so in a 2010 AARP survey.

And with assisted living costing more than $40,000 a year on average, staying put can also save money. But the physical and medical problems that go hand in hand with aging can make home life difficult.

That’s why seniors — and their adult children — are increasingly hiring help to extend their time at home. Demand for these services is so strong that the Labor Department expects the number of aides to rise by 70% through 2020, making it the fastest-growing job in America.

The cost of help, though, can add up fast, averaging $21,000 a year for a typical part-time schedule, says MetLife. And more often than not, the government or insurance won’t foot the bill. Take these steps to find the right care:

Identify the need

After a hospital stay or health crisis, it’s often obvious that a parent should have help. In those cases a doctor may prescribe short-term skilled nursing care or physical therapy visits, which should be covered by Medicare.

Other times, the need is tougher to spot: dirty dishes in the usually tidy kitchen, stubble on Dad’s typically clean-shaven face.

“When you see longtime habits changing, that could be a sign,” says Kathleen Gilmartin, chief executive officer of home health franchiser Interim Healthcare.

Your own heavy caregiving load could also be the trigger: “Home health aides give family caregivers a break from the stress and let them manage their own life,” says Denise Brown, founder of online support site Caregiving.com.

The type of care varies, from health aides and nursing assistants who can help with bathing, dressing, and medication reminders to workers who’ll do light housework and fix meals. In both cases you’ll pay about $20 an hour through a home health agency, says MetLife (for live-in care, the average tab is $250 a day). By hiring directly you can pay about a third less, says Steve Horen, CEO of the home agency Koved Care.

A geriatric-care manager ($150 to $200 an hour) can do an assessment of your parents’ needs. Locate one at caremanager.org.

Hire carefully

A geriatric-care manager or home health agency will screen candidates and conduct background checks. You can find an agency at homecareaoa.org. Advertise directly, and you’ll need to do the due diligence, including checking references and credentials. Health aides and nursing assistants are generally certified by the state.

No matter where you get the names, interview at least three potential hires. Look for a pro who has experience taking care of someone with your parents’ particular needs. “If your father is grumpy and doesn’t like to eat in the morning, ask the caregiver how she would handle that,” says Jody Gastfriend, vice president of senior-care services at Care.com.

When you hire through an agency, the company acts as the employer, withholding taxes and paying unemployment and workers’ comp insurance. While many people who hire direct pay cash, by law you must contribute to Social Security and Medicare on the caregiver’s behalf. A service like Breedlove.com or HomeWorkSolutions.net will handle taxes and insurance for $700 to $800 a year.

Once you’ve found someone you like, make him or her feel valued and comfortable. These jobs don’t pay great, so try to be flexible about scheduling. And, adds Gastfriend, “express thanks for the often challenging work they do.”

Investigate aid

Some 70% of home health bills are paid out of pocket, according to the market research firm Home Care Pulse. Still, don’t overlook any aid options.

Most long-term care insurance policies cover visits when a person cannot perform two to three “activities of daily living,” such as meal prep or bathing. Medicare pays only for doctor-ordered, skilled nursing care. If your parents have very little in assets, Medicaid usually covers part-time help. Check benefitscheckup.gov for eligibility and find local services at eldercarelocator.gov.

MONEY Health Care

Who Is Your Biggest Health Care Advocate?

To find the right kind of health-care provider, you have to think outside of the medicine bag. Photo: Joshua Scott

Got a tricky or specialized health care situation? To find the right kind of provider, you have to think outside the bag and seek out a new kind of pro.

Your primary-care doctor can be a gatekeeper for all sorts of specialized care, but there are some things he can’t do. Maybe you’re dealing with a non-medical issue such as billing, for example, or making a care plan for a loved one.

“In our fragmented health care system, doctors don’t speak to each other,” says Byron Cordes, president of the National Association of Professional Geriatric Care Managers.

Here are four times to try a different kind of provider:

For billing or treatment problems

Who: Health care advocate

Why use one: Up to 80% of medical bills contain costly errors; an advocate can help you sort out the mess. Struggling to make a decision about care for an ongoing issue? An advocate can also help you get a second opinion and figure out the best treatment plan.

Where to find one: You can find local advocates via companies like Best Doctors or HealthCare Advocates, which contract with large companies that offer this service as a perk.

Besides several years’ experience, you want to have an advocate who works as part of a team, to fill in any gaps in his knowledge, says Joanna Smith, founder of the National Association of Healthcare Advocacy Consultants. The advocate should also be willing to sign a service agreement detailing the nature of the work he’ll perform and what he’ll be paid.

Typical cost: Depends on the work involved; $125 to $500 is typical.

Insurance coverage? No

For end-of-life care and serious conditions

Who: Palliative-care workers

Why use them: People commonly use these specially trained hospital-based teams (often a doctor, nurse, social worker, and chaplain) to help manage loved ones’ end-of-life care. But palliative-care workers can also assist patients and their families outside the hospital in coping with severe, chronic illnesses.

They might help a cancer patient weigh the pluses and minuses of undergoing another round of chemo, for example, or work with an HIV patient to reduce nausea and pain.

Studies show that patients who receive early palliative care sometimes live longer and have a better quality of life than those who don’t, and their health care costs are often lower.

Where to find one: Most large hospitals and some nursing homes offer palliative-care services; Go to www.getpalliativecare.org/providers to find one in your area.

Typical cost: Depends on insurance.

Insurance coverage? Yes

For elder-care issues

Who: Geriatric-care manager

Why use one: These pros, usually nurses or social workers, do anything from researching assisted-living facilities to getting meds delivered to providing referrals to elder-law attorneys.

“We find the chinks in seniors’ armor and make recommendations to fix them,” says Cordes. Getting the right medical care and other support upfront means Mom is less likely to undergo a scary, expensive hospital stay.

Where to find one: Find local help via the National Association of Professional Geriatric Care Managers. You want someone who is knowledgeable in the area you need — a nurse is best for medication management, for example — and has a minimum of two years’ experience.

Typical cost: $100 to $150 an hour.

Insurance coverage? Some long-term-care policies will cover the cost.

When fighting mild ailments

Who: Your company doctor

Why use one: Boss not happy about your taking half a day off work to get a prescription for pinkeye?

Nearly half of large firms offer on-site health clinics staffed by MDs and registered nurses. While they usually handle mild issues like fever or flu, they also increasingly are providing primary-care and wellness services, from physicals to diabetes management.

Some clinics even welcome employees’ children and spouses, as well as retirees, says Bruce Hochstadt, a health and benefits consultant at Mercer.

Where to find one: In your building. Some small firms may have clinics at central locations. Check with your HR department to see what’s available.

Typical cost: Free or reduced co-pay.

Insurance coverage? Sometimes.

MONEY

Premium Hikes Loom for Long-Term Care Insurance

One of the nation’s largest providers of long-term care insurance is planning to raise premiums an average of 40% next year — a move that revives the longstanding question of whether the pitfalls of buying a long-term care policy outweigh the payoffs.

John Hancock — which, boasting more than a million LTC insurance clients, says it’s the largest provider of employer-sponsored group LTC insurance in the country, and one of the largest carriers of individual LTC coverage — wants current customers to start paying higher rates starting next spring.

The planned rate increases, along with a sales freeze on new group policies, were first reported last month by the trade publication National Underwriter Life & Health, which calls John Hancock “one of the pillars” of the LTC insurance industry.

As of last year, more than seven million Americans were covered by LTC insurance under individual or group policies, according to the financial-services trade organization LIMRA.

The John Hancock news isn’t the only recent report of sharply rising costs for LTC coverage, which helps people pay for nursing-home care or home health care should they become incapacitated. Late last month, Congressman Frank Pallone, Jr. (D-N.J.) said he was launching a probe of LTC premium hikes, starting with four companies — John Hancock wasn’t among them — that he said had raised rates for New Jersey customers 25% to 35%.

Nor is it the first time that purchasers of LTC insurance have been rudely surprised by giant rate increases. Three years ago, in a story about the challenges of buying coverage, MONEY wrote about a customer who bought a long-term care policy — again, not from John Hancock — only to see his premium rise nearly 30% the following year. “It all smacks to me of a bait and switch,” the customer said.

At the root of rate increases past and future is a pattern of seller’s remorse in the LTC business. Collectively, LTC insurers have had a long history of selling coverage to thousands of people at particular prices, only to discover later that they underestimated the money they’d ultimately have to pay out in claims. One of the highest-profile consequences of that came two years ago, when LTC insurer Conseco, citing an LTC business it said was a financial drain on all of its insurance operations, got permission to spin off part of its business into an independent trust. The spun-off unit, it was reported this July, told California customers this year it would be raising their rates as much as 35%.

You would think by now that the insurance industry would have gotten its act together about LTC pricing. No such luck. John Hancock, a unit of Manulife Financial MANULIFE FINL MFC -0.54% , says the rate increase comes in the wake of a 2010 study in which it found it was paying out more to customers than it had planned. “Our recent claims study found that the incidence and severity of claims are significantly higher than expected, and the duration of claims is longer than expected,” a John Hancock spokewoman wrote in an email. “Mortality improvements observed throughout the LTC and Life insurance industry have also led to more people reaching the age where claims are more likely.”

Here’s the crazy part: The last time John Hancock says it conducted a claims study such as this one was in 2007. In other words, the company had problems projecting what its costs might look like just three years later.

That raises a thorny question for potential customers: If an insurer has that much trouble figuring out its business three years down the road, how much sense does it make to commit yourself to being a customer of the company for 20 or 30 years? There’s a lot at stake here: The money you might need to stay in a nursing home without going broke, along with all the premium money you’d be paying in the interim.

And that money is indeed substantial. For all the underpricing that the industry appears to have done, LTC coverage isn’t cheap. John Hancock says its average annual individual-plan premium amounts to $2,300. The proposed increases would bring that number to more than $3,200—an increase easily big enough to dent the budget of a worker or retiree with an LTC policy. Customers affected by the rate hike will most likely end up accepting a reduction in benefits in order to keep their premiums down, one insurance industry source told the trade magazine InvestmentNews.

So the promise of LTC insurance makes sense: The idea that you’ll be protected in your old age should you need expensive day-to-day care. But will the actual product deliver the peace of mind it’s supposed to? With rate increases like this one, it’s hard to say.

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MONEY Health Care

The Coming Long-Term Care Crisis (and Why Personal Finance Can’t Solve Every Problem)

I’ve been a personal-finance journalist for over a decade, and what I’m about to say almost amounts to heresy in my line of work: Some of your most pressing financial questions just don’t have any satisfying answers. There may not be much you can do.

Most financial advice sounds like something out of a how-to manual. Building a table with a dovetail joint? Go get a fine-tooth saw and sharp chisels. Want to shelter your retirement savings from future taxes? Put it in a Roth IRA. But there’s a whole set of money problems that can’t always be solved by finding (or buying) the right tool.

The best example of this: Paying for long-term care, whether it’s for your aging parents or for yourself. In his new book Caring for Our Parents, the journalist and Urban Institute researcher Howard Gleckman makes a compelling argument that the cost of long-term care will be the next shoe to drop in America’s ongoing health-care crisis.

This story is personal for Gleckman (who also edits an excellent blog on tax policy). In the course of just a few months, first his father-in-law and then his father fell ill. His family had shell out thousands of dollars to pay for just a few weeks of nursing-home care, and then battled with a Medicare managed-care insurance company that refused to pay $85 a day for his dad’s at-home aide. Even little things were a struggle: For a time, the only way his father (who lived in a different state) could get to a doctor was to call an ambulance. “I was a journalist and my wife was a lawyer, [but] we were hit with this huge crisis and we didn’t even know where to start,” Gleckman told me recently.

That huge complexity is likely in your future, too. About 70% of seniors will eventually need some kind of long-term care, according to one study Gleckman cites, and most of that isn’t covered by Medicare. (Long-term care isn’t medicine and doctors—it’s the people with strong backs who lift you out of bed and make sure you are eating.) A day in a nursing home runs an average of $180, and the rate keeps going up faster than inflation. After you burn through your lifetime of savings or home equity, the main safety net to pay for this is Medicaid, the government insurance program for the poor. With 77 million baby boomers hurtling towards retirement, that system is likely to come under major financial pressure.

This is where the “right tool” problem comes in. There is a product on the market that’s supposed to solve this: long-term care insurance. But it’s an answer with a lot of asterisks. A couple of years ago, MONEY’s Amanda Gengler and I took a close look atLTC insurance and who it might be right for. Read it here.That story kept me up at night with worry about offering the right advice—the stakes of the decision to buy insurance can be very high, and the product is dauntingly complex.

Among the questions you’ll have to tangle with: Are you buying enough coverage (or the right kind) to pay for unpredictable future costs? Will you be able to afford to keep paying the policy 10, 20, or even 40 years from now, especially if premiums rise? And these days, you’d have to add: Can you trust the financial strength of the insurance company?

Speaking very broadly, long-term care insurance can make sense if you’ll have enough money to comfortably pay premiums for life, expect to have an estate worth preserving, and are willing to do a lot of careful research to make sure you get the right policy. In short, while today’s private LTC insurance can work for some people, it’s not going to be an affordable solution for most us. And so it also won’t protect the younger taxpayers who are going to be on the hook for more and more of these costs in the coming decades.

Gleckman thinks we’ll need to set up some kind of public or hybrid public-private insurance system, so that more Americans will be preparing in advance to pay for the cost of their own care. This insurance might pay just part of the costs, leaving plenty of room for private insurers to sell supplemental coverage. Ideally, Gleckman says, the insurance would be mandatory, so that, by spreading the cost among millions, the premiums could be kept low.

America is already facing a hefty bill for boomers’ retirement and regular medical costs—can we really add long-term care to the government’s menu of responsibilities? The truth is that cost is going to hit us whether we plan for it our not. And this is one problem we’ll need to face as a society, not just as individuals.

—Pat Regnier

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