The construction-equipment retailer says anyone who shopped there since April could be a victim
Hackers infiltrated Home Depot’s payment system and stole an untold amount of shopper information, perhaps including credit-card numbers, the construction-equipment retail giant confirmed in a statement Monday.
The hack “could potentially impact any customer that has used their payment card at our U.S. and Canadian stores, from April forward,” Home Depot said in a statement, adding that shoppers online or at stores locations in Mexico do not appear to have been affected.
The firm joins the ranks of other major stores, like Target and others, that have been the victims of successful, large-scale cyberattacks.
Home Depot disclosed it was looking into reports of “unusual activity” on Sept. 2 and has offered free identity-theft protection and credit-monitoring services to anyone who shopped at a Home Depot store during the months in question.
“We apologize for the frustration and anxiety this causes our customers,” Home Depot said.
A new poll shows that 63% of Gen Y doesn't carry a charge card. That doesn't surprise MONEY reporter Kerri Anne Renzulli—she's among the majority.
Millennials may have no qualms about skipping cash and swiping plastic for purchases, but we are picky about what kind of card we use. A study released a few weeks ago found that 18 to 29 year olds prefer to swipe debit to credit by a ratio of 3:1.
And now a survey out today by Bankrate.com explains why millennials are reaching for their debit cards so much more frequently: Because it’s the only card many of us have.
More than six in 10 millennials do not own a credit card, the poll found. I am one of them.
For me, this survey was oddly reassuring, putting me in the majority as one of the 63% of Gen Y-ers. While I use my debit card multiple times a day, I still, at age 24, haven’t gotten my first credit card, despite heavy pressure from my parents and my older colleagues here at MONEY who urge me to begin building my credit history.
Why are we millennials making the conscious decision to push off this step?
We don’t love banks
Well, first there’s the fact that as a generation we have low levels of social trust. Having come of age during the recession, we don’t have much faith in traditional institutions like banks, and we certainly don’t want to be reliant upon them any more than we must.
My coworker and fellow cardless millennial Jake Davidson says this certainly figures into his reluctance to sign up. “I feel like credit card companies are waiting to trap me,” he says. “The whole model of their business is to get you into debt. If I use a debit card, there is never any risk of that.”
We already owe too much
Yes, it’s true that if we paid off our balances in full each month, there would be no chance of companies trapping us with revolving debt. But the idea of having to borrow any more money, even if only for a month, can feel like the equivalent of throwing away your life vest to those who are already swimming in deep waters.
I’m talking about the fact that we millennials are already overloaded. On average, we’re starting out with $27,000 of debt from student loans—and that’s just for the bachelor’s degree. Our levels of student loan debt, poverty, and unemployment are all higher than Gen X or Boomers at the same stage of their lives, according to Pew Research.
We’ve seen the dark side
Stories from our friends who’ve actually gotten a card (or two or three) are bleak enough to further scare the rest of us away.
Millennials are the least likely generation to pay their balances off in full each month. A whopping 60% of us don’t, according to Bankrate’s survey. And 3% of us miss payments completely—more than any other age group. That’s all thanks to the high levels of existing debt, low income, and underemployment that make us financially unstable.
We don’t realize what we’re missing
We can’t put this financial step off forever though, no matter how good our reasons. We will need to begin building up our credit histories if we ever want to have a chance of getting an auto loan, obtaining an insurance policy, or buying a house.
So my fellow millennials, if you need to wait for more steady financial times before signing up for plastic, please do so.
But if you’re feeling financially responsible and secure enough to add credit, you might consider easing in with MONEY pick Northwest Federal Credit Union FirstCard Visa Platinum, which is designed for people who don’t yet have a credit history. It has no annual fee, a fixed 10% APR (which is very low, given the average of 15.61%), and a $1,000 credit limit (also very low, so you can’t get into too much trouble).
The only catch is that to build good credit, you’ll want to make sure you aren’t ever using more than 20% of your available credit, or $200.
Oh, and also, you will have to take a 10 question quiz on credit knowledge to get the card—but a little schooling on the risks of plastic won’t hurt you and may even help you avoid turning a financial tool into a financial trap.
As for me, I’m six months behind my original plan to apply for my first card when I got a “real job.” But I’m feeling more motivated these days, knowing that the longer I wait, the further I’m pushing back my dream of renting a whole 600 square feet of New York apartment without my parents’ help.
Do you have a personal finance question for our experts? Write to AskTheExpert@moneymail.com.
Many companies have tried to revolutionize how we pay for things, but only Apple has what it takes to succeed.
Apple’s September 9 event is quickly approaching, and there is widespread consensus that the Cupertino computer giant will release a new iPhone, a smart watch, and, perhaps most unexpectedly, a mobile payments platform.
The iWatch has gotten the lion’s share of the media’s attention so far, but it’s mobile payments that might ultimately be Apple’s most important announcement next Thursday. The future has brought us fancy touch-screen phones and video chat, but we’re still paying for things in roughly the same way we did 25 years ago: by putting it on the plastic. Tech lovers have been waiting years for a digital wallet or other service that could dislodge the old system. And while many have tried, Apple may be the only company that has a real shot at succeeding.
Crowded Market, But Few Successes
If Apple actually does announce a mobile payment service—likely powered by a near-field communication (NFC) chip in the company’s newest iPhone that will allow users to “swipe” their devices at checkout—it certainly won’t be the first to promise a new and better way to pay for things.
Square, a San Francisco startup headed by one of Twitter’s founders, in 2011 introduced the Square Wallet app, which promised to let users connect their credit cards and pay for merchandise at participating retailers simply by giving their name. LevelUp, another mobile app, also connects to a shopper’s credit card; users then scan a QR code at checkout to pay for their purchases. Even mobile carriers have gotten in on the act. AT&T, Verizon, and T-Mobile have banded together to create their own payment system, Isis Wallet. The service works through NFC and ships with certain smartphone models.
But none of those businesses has managed to make the mobile payment dream come true. Square Wallet was retired in May of this year, and LevelUp lingers in obscurity. Isis, for its part, has not only failed to catch on, but might be responsible for torpedoing Google Wallet—another mobile payment effort—out of the gate when Verizon, in an effort to protect its own platform, blocked Google’s service from using NFC components on its devices.
Why have these efforts failed? Two key reasons: Processing payments isn’t a good model, and even if it were, none of these players has enough market clout to get businesses on board. Luckily for Apple, its service will be immune to both of these issues.
Great Feature, Bad Business
Being a middleman in a transaction sounds like a great business model. Billions of smartphone users spend money every day, meaning even a small slice of that commerce could be extremely lucrative. Unfortunately, those slices are generally too small to create a profitable company. Ben Thompson, founder of the technology news site Stratechery, points out that most of Square’s 2.75% transaction fee actually goes to credit card companies or the card-issuing bank, leaving Square with just 43 cents on a $50 transaction. With margins that low, it should come as no surprise that Square lost about $100 million in 2013. In mobile payments, just breaking even is a win.
That’s good for Apple, though, because the iPhone maker would be adding mobile payments as a feature, not making them its central business. Like iTunes, which until recently was run at cost, and iCloud, which gives out five gigabytes of storage for free, a payments service wouldn’t be expected to turn a profit. Instead, it would simply be a nice feature that helps sell more iPhones. That’s where Apple actually makes its money.
Too Big to Fail
Most mobile payment companies run into the problem of scale. It’s hard to get merchants to adopt a new technology if they aren’t sure a lot of their customers will use it, and the mobile payments market has been too fractured to accumulate a critical mass of users. Enter Apple, and the roughly 400 million credit cards that are tied to its iTunes service. That’s quadruple the amount of payment information Amazon holds, according to Business Insider.
In one fell swoop, Apple could become the dominant player in mobile payments and turn a confusing, splintered industry into one merchants can’t afford to ignore.
It’s all speculation for now, but the strategy adds up. Apple’s no stranger to industry disruption, and come September 9, we’ll find out whether our wallets are next on the company’s hit list.
The Bitcoin crypto-currency may be the wave of the future, but MONEY's Jacob Davidson finds that using it to buy lunch can be a hassle right now.+ READ ARTICLE
For some drivers, the fear of scams, overcharging, and government surveillance still outweighs the benefits of E-ZPass. They pay cash because they like talking to toll takers, too.
That question was posted at a Yelp forum … in 2007. The puzzled, frustrated individual asking the question pointed out that E-ZPass is “free and it saves so much time. It also reduces traffic for everyone. Someone, please please please tell me why everyone doesn’t have it?”
And yet, here we are, seven years later, with one of the year’s busiest road trip weekends upon us, and there will still be drivers backed up in gigantic lines at toll booths to pay cash—clogging up traffic in general while they’re at it—because they don’t have E-ZPass accounts. If anything, it’s even more difficult now to get around by car without an E-ZPass or another toll-paying transponder from a corresponding program, what with the expansion of cashless toll roads across the country. So what gives?
The Boston Globe recently reached out and talked with some “conscientious objectors” who refused to get on board with E-ZPass. Their reasons for sticking with cash and enduring longer-than-necessary waits at toll booths include:
They are concerned about government surveillance. They are apprehensive about erroneous fees charged automatically to their credit cards. They disapprove of eliminating good jobs held by toll takers for decades. And they would miss the small social exchanges with toll takers, the face-to-face contact, as they pass over their fare.
Is there validity to these concerns? Well, sure, there’s some. One of the big reasons states are pushing for cashless tolls is because doing so allows them to cut costs by getting rid of toll taker salaries. And there’s certainly nothing wrong with wanting to take a stance to help protect these workers and human contact in general in an increasingly cold, impersonal, automated world.
As for privacy and mistakes that could cost account holders money, there’s some evidence that they too are of legitimate concern. Occasionally, credit card errors or payment mix-ups result in huge bills for account holders. In one notorious case in the Seattle area, a couple with a Good to Go pass—a program that’s similar to E-ZPass—got hit with a bill for $8,346.82 because when their bank merged, the pass account was never updated, and tolls went unpaid for months. (The fines for nonpayment far surpassed the actual tolls themselves.)
By far, though, the biggest thing motivating E-ZPass refuseniks is the privacy issue. Bloggers have raised alarm bells by spreading word that the police and other authorities track E-ZPass travels all over metropolitan areas, not just at spots where tolls are paid. This summer, states such as Pennsylvania warned that phishing scammers somehow got hold of the email addresses of E-ZPass holders and were trying to get more personal information via fraudulent messages. The FTC later issued a national warning about phishing scams related to E-ZPass.
“Do I really want the government to keep a paper record on my comings and goings? No,” one E-ZPass-refusing driver told the Boston Globe. “It’s a slippery slope. Where does it end? I don’t like the trend.”
Still, considering the recent history of NSA surveillance programs and the news that a billion passwords were stolen by Russian hackers, it’s not like dumping your E-ZPass account is suddenly going to protect you from all forms of identity theft and other scams. In fact, privacy and Internet security experts generally say that everyday transactions like credit card payments and logging into email and other online accounts should be of far higher concern than using an E-ZPass.
None of this negates the need to be vigilant about protecting one’s personal information, of course. All in all, most people understand the individual’s fear of hackers and discomfort with government surveillance. Most people respect the individual’s right to make a stand about protecting privacy and workers’ jobs. It’s just that the vast majority of drivers would prefer that people wouldn’t be making this stand during Labor Day Weekend, when doing so makes already crowded roads and annoying tolls even more of a pain.
Even if you have good credit
Even if you think you have good credit, even if you get a “preapproved” credit card offer in the mail, you can still be shot down when you apply for a credit card. What gives?
Credit experts say there are a few obvious reasons — like blowing off bills regularly or having a recent bankruptcy — that can get you denied. There are also some more surprising reasons why you might have trouble getting a credit card.
You don’t have enough credit. Some people pat themselves on the back for having only a single credit card, or none at all. No credit cards or other obligations like mortgages or car loans, may mean you’re just frugal and really good with your money. But it makes you a cipher to credit card companies. “Lenders prefer being able to review a track record of how a person has managed credit in the past,” the National Foundation for Credit Counseling says. Without that, there’s a good chance they might not gamble on the unknown.
You’re going too fast. “It’s a red flag if a person is attempting to obtain too much credit at one time,” the NFCC says. Yes, this might seem counter to the idea that you need to build up your credit to get more credit. The key, though, is to build that credit history slowly. If an issuer sees that you just got a few new credit cards, they might wonder if you’re going to be able to handle one more.
You fell for that “preapproval” pitch. All that junk mail you get that says you’re preapproved doesn’t mean a thing, says Gerri Detweiler, director of consumer education at Credit.com. “Those offers are prescreened, but when consumers respond, an actual, full screening will take place,” she says. That more extensive look at your finances could catch a red flag the system’s earlier, less in-depth review missed.
You follow the 30% rule. The conventional wisdom is that you should keep your credit utilization ratio — that is, how much credit you have outstanding as a percentage of your credit limit — to 30% or lower. In reality, even a reasonable-sounding 30% might be too high for some skittish lenders. “The lower the utilization ratio the better,” says Curtis Arnold, founder of CardRatings.com. The amount of debt you have makes up 30% of your FICO credit score, so too much outstanding debt compared to your limit (that’s both per card and in the aggregate, FYI) can turn off a lender.
You’re double-dipping. “If you are trying to take advantage of the same bonus offer you already nabbed, your application may be denied,” Detweiler says. On a related note, if you already have multiple cards from the same issuer, you may not be approved for another one, Arnold says, especially if you’re trying to hit up the same bank for a balance transfer deal.
Somebody else messed up. Mistakes happen, and one on your credit report can keep you from getting a card, says Odysseas Papadimitriou, CEO and founder of Evolution Finance. Go to annualcreditreport.com to see your credit report for free. Don’t fall for similar-sounding sites; they might be trying to sell you an expensive credit-monitoring subscription. Go through the report and, if you find a mistake, Papadimitriou says sites like CardHub.com (which his company owns) offer guides for how to dispute credit report errors.
Millennials prefer to pay with plastic over cash, a new CreditCards.com study finds—but all that swiping may be unravelling their budgets.
Millennials don’t shop like their parents—and increasingly, they don’t pay like their parents either. Studies have already shown that many of them have chucked the checkbook (if they’ve ever had one); and they’re more likely to forego cash as well, a poll released today by CreditCards.com found.
Asked how they typically pay for purchases under $5, 77% of people over 50 surveyed preferred cash to debit or credit, while just 48% of people between 18 and 29 use paper money. The fact that millennials are using cards to pay for even such small expenses suggests they’re probably using plastic for most purchases.
And when they’re swiping, this group also uses debit (37%) vs. credit (14%) by a larger margin than any other cardholder group.
What millennials may not realize is that choosing plastic—even if it’s debit—over paper could be costing them.
Research has suggested that we’re inclined to spend more when we swipe. A 2008 study published in the Journal of Experimental Psychology found that physically handing over bills triggers an emotional pain that actually helps to deter spending, while swiping doesn’t create the same aversion. As a result, the study found, cash discourages spending whereas plastic encourages it.
In addition, a 2012 study from The Journal of Consumer Research found that shoppers who pay with plastic focus more on the benefits of the purchase than the price, while those who pay with cash focus on price first. In other words, we’re more likely to make the decision to purchase an item when we know we’ll be charging it.
Further fueling our natural tendencies to spend more with plastic—a.k.a. “the credit card premium”—is the fact that many shops and bars mandate that you spend a minimum amount to use your card. So if you were planning to use the card anyway, you might pad your purchase to get to the minimum required.
All this spending on plastic also can cause you to rack up debt or overdraft fees, if you’re not swiping mindfully. And many members of Gen Y are not, it would seem.
For example, millennials are more likely than any other age group to overdraw their checking accounts, the Consumer Financial Protection Bureau found. About 11% of millennials overdraft more than 10 times a year, and these overdrafts were typically for small purchases under $24 and were paid back within three days. With the median overdraft fee equaling $34, borrowing $24 for three days is like taking out a loan with a 17,000% annual percentage rate, the study found.
Of course, we can avoid paying the credit card premium by just using cash. But if you won’t remember to go to the ATM, at least take a second to close your eyes the next time you’re about to buy something using plastic: Think about the price of the item and how it will impact your bank account. You might even give yourself a 24-hour cooling off period to think over any nonessential purchases.
Avoid overdrawing or getting in over your head in debt by reviewing your bank and/or credit card account online once per day, or by using an app like Mint.com, which lets you track all your accounts in one place. Also, consider setting alerts at your bank or credit card website to let you know when you’re approaching a certain balance—this can keep your spending in check.
Money 101: How Do I Figure Out My Financial Priorities?
Money 101: How Do I Create a Budget I Can Stick To?
More than half of students admit they keep financial secrets from Mom and Dad, a new survey finds. And one of the biggest may be how much debt they're racking up.
It is an American rite of passage. Little Johnny finally grows up, goes off to college, and starts handling money on his own. He probably spends a little too much, and racks up some debt.
Does Johnny tell mom and dad the truth—or keep it a secret?
More than half of college students (55%) admit they hide information from dear old mom and dad about all that money they are spending, according to the 2014 RBC Student Finances Poll. But only 33% of parents realize that’s the case.
Another disconnect: While 90% of parents claim to be on top of how much debt their kid owes, just 78% of students agree their parents are up-to-speed on their finances.
Welcome to a college course that is not really on the curriculum, but that every student is grappling with. Call it Secrets and Lies 101.
“It may be that a student doesn’t have as much money as their peers, and is trying to keep up with what their friends are doing,” says Christine Schelhas-Miller, a retired faculty member at Cornell University and co-author of Don’t Tell Me What To Do, Just Send Money: The Essential Parenting Guide to the College Years.
“Or they may be getting lots of credit card offers, and naively sign up,” Schelhas-Miller adds. “Then they’re not sharing this information with parents, because they’re afraid of getting into trouble.”
Of course, money disconnects between parents and kids are nothing new. In fact they are par for the parenting course, whether they revolve around tooth fairy money or allowance sizes.
The difference when kids reach college is that the sums involved are taken to the next level. Serious money, which can, in turn, have very serious consequences, like debt accumulation or poor spending habits that could dog families for years to come.
After all, the average Class of 2014 graduate with student-loan debt is in hock to the tune of $33,000, according to Mark Kantrowitz, publisher at Edvisors, a site about planning and paying for college. That’s the highest number ever.
The potential scenario, for a college student whose only financial-planning experience has been with Monopoly money? A couple of adviser Darla Kashian’s clients were gobsmacked to find out that their kid—unbeknownst to them—had blown through a significant inheritance in his last years of college, to the tune of tens of thousands of dollars.
“They didn’t know what he had done, and were astonished to find out,” says Kashian, who is an adviser with RBC in Minneapolis. “In their minds, he was using the inheritance to pay off his student loans, and now he was returning home with lots of debt. He was totally unprepared.”
Of course, students may suspect how badly they are screwing up financially. According to the RBC poll, 26% of college students admit they may be doing damage to their credit rating. Only 17% of parents think their little angels could possibly be doing such a thing.
Such blind loyalty to one’s offspring isn’t cute; it’s actively harmful. But when it comes to such a delicate and emotional topic, many parents just don’t know where to start.
“It’s like the sex conversation: Parents are worried about how to even bring it up,” says Schelhas-Miller. “But they need to get over that hurdle, and think of it as a big part of their parenting responsibilities.”
Her advice: Arrange a pre-emptive strike, and have The Talk over the summer, before your kid even heads off to campus. Then arrange for regular money conversations throughout the school year—maybe once every couple of weeks, or maybe once a semester, depending on how responsible they are—to ensure budgets stay on track.
If you just avoid the subject and table the conversation for later, an unprepared college kid could stack up debt very quickly indeed, and it could be too late.
Kashian is a fan of online budgeting tools like Mint.com, a unit of Intuit, which can be set up to allow access to both parents and their kids. That, of course, requires plenty of trust from both sides.
“That way you can have real transparency, and open up a dialogue about the spending that is happening—instead of just shaming and screaming.”
More on student debt:
Send your kid off with one of these options this fall, and you'll sleep better at night.
You’ve no doubt heard harrowing stories of college students applying for their first credit cards, then racking up thousands of dollars in debt. It’s the stuff of parents’ worst nightmares.
The CARD Act of 2009 lessened the potential trouble students could get themselves into. The law mandated that, in order to qualify for a card, applicants must be over 21, get an adult to co-sign or prove they earn enough money to make payments.
But it’s left many parents of underclassmen with a tricky decision. Do you sign on the dotted line for your kid—thus putting your own credit score on the hook if your kid doesn’t pay the bill?
Shielding Junior from having his own credit card may seem sensible, but it’s penny-wise and pound-foolish. Length of credit history accounts for 15% of one’s FICO score. So by protecting your son or daughter from plastic, you are inadvertently hurting his or her creditworthiness. You also miss out on the opportunity to handhold him or her through an important financial lesson.
Of course, striking a proper balance between the value of credit and the dangers of its excess is paramount. Revolving debt hurts a credit score, too, and can be very costly to a kid living on a ramen budget—with APRs averaging 15% and as high as 23%.
Three options for you to consider, depending upon how much risk you think your newly emancipated child can handle:
The Training Wheels: A secured card or a low-rate, low-limit unsecured card.
If you are worried that terms like “credit limit” and “due date” will be lost on your child, you might want to sign him up for a secured card, which uses cash as the credit limit collateral.
The benefit is that Junior won’t be able to spend beyond the cap, so it’s a good way to give him practice using a card of his own without doing a lot of damage to your finances or your credit score. The downsides: You’ll have to front the cash. And unless you set a large credit limit, he may use a high percentage of his available credit, which is bad for his credit score (ideally he should use no more than 20%).
Alternately, if you don’t want to put up your cash as collateral—or your kid has enough income to qualify on his own—you might start him off with an unsecured card that has a low rate and a low credit limit. This also pens him in until he demonstrates reliability.
Once he proves himself able to handle either of these cards, have him shift to one of the advanced cards in the next category.
The picks: MONEY’s Best Credit Cards winners Digital Credit Union Visa Platinum Secured or Northwest Federal Credit Union FirstCard Visa Platinum.
The APR on Digital Credit Union’s Visa starts at a low 11.5%. To apply for this secured card, you do have to be a member of the credit union, but that be accomplished with a $10 donation to Reach Out for Schools.
The FirstCard’s rate is even lower—a fixed 10% APR (most cards today are variable rate). This card, which has no annual fee, is designed for people who don’t have a credit history: It requires applicants to take a 10 question quiz on credit knowledge and has a credit limit of just $1,000.
The 10 Speed: A rewards card
Cards that offer rewards typically have higher APRs than those that don’t. So if you child revolves debt on one of these cards, he’ll likely erase the perks earned.
Thus, rewards cards are best reserved for those students who’ve already proven themselves capable of paying off a secured or low-limit card in full and on time for a year or so. These are also good choices for those students who are over 21.
The no-fee Journey gets your kid 1% cash back on everything, but the reward is bumped up by 25% every month he pays his bill on time. “This is a good card for incentivizing students to have the right behavior,” says NerdWallet.com’s Kevin Yuann. There’s no foreign transaction fee (a plus for those studying abroad), but a late payment fee of up to $35 and a steep 19.8% APR should scare away parents who aren’t sure about their child’s bill-paying vigilance.
The It, which also has no annual fee and no foreign transaction costs, gets your kid 2% cash back on the first $1,000 at gas stations and restaurants each quarter, and 1% for everything else. Because of the extra rewards for gas, the It is a good card for commuters, says Yuann. Cardholders also receive a free FICO score, derived from TransUnion data, on monthly statements.
While there is no fee on the first late payment, your child will pay up to $35 after that; and after a six-month no-interest window, the APR ranges from 13% to 22%.
Whichever card you end up co-signing for your child, definitely make sure you ask to get account access—and sign up for balance alerts so that you know when you need to swoop in for a teaching moment.