If you find it hard to imagine that a robot could some day take your job, you should probably try imagining harder. A new survey finds that one in five companies has replaced workers with automation -- and not just in low-wage jobs.
While 21% of companies overall say that they now use technology instead of humans for some jobs, the number is even higher -- 30% -- at businesses with more than 500 workers, according to a nationwide survey out today by CareerBuilder and Economic Modeling Specialists International (EMSI). And that trend is only expected to accelerate: According to the report, one-third of employers predict that jobs at their firms that are currently performed by humans will come to be performed by machines in the next decade.
“This has been a threat for a long time and there are many industries that need a lot less people to do the same jobs more efficiently or for less cost,” says Janet Elkin, CEO of Supplemental Healthcare, a company that recruits staff for healthcare organizations.
Interestingly -- some might say ironically -- working in a cutting-edge industry doesn't necessarily protect you from this dynamic. In fact, according to the study, workers at information technology firms are twice as likely to see their jobs replaced with automation. Employers in financial services and manufacturing rounded out the top three areas with the largest number of employers “deskilling” workers. Other industries or sectors that will see a big impact: Customer service, accounting, assembly, production, shipping, distribution, and sales.
Several forces are at play. In many cases, technology has and continues to eliminate the need for workers who facilitate transactions by enabling customers to perform those transactions themselves. Think travel agents, customer service reps, and even store clerks. You see it directly if you do self-check out at your grocery store or have eaten at a Panera Bread restaurant that has replaced cashiers with kiosks.
It's not just affecting lower wage jobs, however. Powerful software is taking on professional and white-collar jobs in accounting, finance, and even paralegal work. “When I talk to my favorite geeks in Silicon Valley," said Andrew McAfee, principal research scientist at MIT's Center for Digital Business, in a May interview in New Scientist, "they look around and say, man, the work of a financial adviser, a junior analyst at an asset management firm, a pathologist, a hamburger flipper, I can automate that.”
Still, though technology taketh away, it can also giveth. Nearly 70% of companies that have replaced workers with automation say the new technology has also required the creation of new positions in their firms, according to the CareerBuilder survey. And 35% of companies that eliminated jobs with technology said they ended up creating more jobs in their firms than they had before automation.
“While automation may eliminate some jobs, it also creates other jobs that are higher paying,” says Matt Ferguson, CEO of CareerBuilder and co-author of The Talent Equation. “One of the greatest challenges the U.S. faces today is sufficiently preparing the workforce for the influx of knowledge-based jobs that will likely result from progress in robotics and other STEM-related fields.”
So how do you put yourself in line for one of those new jobs?
- Don’t wait for your current job to become obsolete. If you see an opportunity to make your job more efficient with technology, be the person to oversee the change and train people in how the new system works. “Make sure you’re the one who understands how it all works,” says Elkin..
- Upgrade your skill set. If you have a job that you think a robot can easily replace, consider going back to school or investing in online courses that can help you gain valued expertise. You may need to explore alternative occupations and industries that are growing and where you can transfer your skill set, says CareerBuilder's Jennifer Grasz.
- Pay attention to trends in your field. Is job growth in your business accelerating or decelerating? Is this related to an economic cycle or technology advancement? Research articles online on how your occupation is evolving and develop the skill sets needed to leverage new technologies.
The survey did offer one positive sign for workers who have been replaced: It found that 35% of companies that eliminated jobs with automation hired people back because the technology didn’t deliver as expected or customers wanted to interact with a live person.
“Technology is not perfect and things often go awry,"says Elkin. "When that happens, you need a human to fix them."