--- description: Americans also think that paying high fees and waiting in lines at airports are the worst title: Here Are The Worst Airlines In America, According to Americans image: https://static.time.com/v3/assets/bltea6093859af6183b/bltb401f87ac04c9449/69868f2655a859132ba80cf9/frontier-airlines.jpg?branch=production&width=3840&quality=75&auto=webp&crop=16:9 ---  * [World](/section/world/) ## World Update your preferences in [Account Settings](/account/preferences/) Close # These Are America's Most Disappointing Airlines by [Sam Frizell](/author/sam-frizell/) ## Sam Frizell Update your preferences in [Account Settings](/account/preferences/) Close May 14, 2014 2:42 PM CUT  No. 14 Frontier On-Time Performance: 72.36% Frontier had a toehold in the top 10 in 2011, when 79.16 percent of its flights were on time. But it has continued to slide: in 2012 Frontier dropped to No. 12, with a 77.93 percent record, and last year more than a quarter of its flights were delayed. No. 14 Frontier On-Time Performance: 72.36% Frontier had a toehold in the top 10 in 2011, when 79.16 percent of its flights were on time. But it has continued to slide: in 2012 Frontier dropped to No. 12, with a 77.93 percent record, and last year more than a quarter of its flights were delayed.Robert Alexander—Getty Images by [Sam Frizell](/author/sam-frizell/) ## Sam Frizell Update your preferences in [Account Settings](/account/preferences/) Close May 14, 2014 2:42 PM CUT US Airways and Frontier Airlines are the most unsatisfying carrier companies in the United States, according to a newly released survey by J.D. Power. The [study](http://www.jdpower.com/press-releases/2014-north-america-airline-satisfaction-study "undefined"), based on responses from 11,370 passengers who flew on major North American carriers in the past year, measured passenger satisfaction with cost and fees, in-flight services, flight crew, aircraft, boarding, deplaning, and other factors. US Airways was at the bottom of the heap, just a notch below United Airlines in the field of traditional carriers, and Frontier Airlines last among low-cost carriers. J.D. Power found that some of the major factors affecting passenger sentiment were the amount of time it takes to receive a boarding pass, the timeliness of baggage retrieval. But the biggest factor appeared to be satisfaction with cost and fees. Alaska Airlines and JetBlue Airways were the most well-liked airlines among traditional and low-cost carriers. Overall satisfaction with airlines improved for the second consecutive year, according to the figures. ```json [{"@context":"https://schema.org","@type":"NewsArticle","@id":"https://time.com/99021/frontier-airlines-satisfaction/","mainEntityOfPage":{"@type":"WebPage","@id":"https://time.com/99021/frontier-airlines-satisfaction/"},"headline":"These Are America's Most Disappointing Airlines","datePublished":"2014-05-14T14:42:08.000Z","dateModified":"2026-02-21T07:49:40.751Z","description":"Americans think that paying high fees and waiting in lines at airports are the worst","url":"https://time.com/99021/frontier-airlines-satisfaction/","keywords":["Airlines","fees"],"thumbnailUrl":"https://static.time.com/v3/assets/bltea6093859af6183b/bltb401f87ac04c9449/69868f2655a859132ba80cf9/frontier-airlines.jpg?branch=production&width=1200&quality=75&auto=webp&crop=1200:675&height=675","author":[{"@type":"Person","name":"Sam Frizell","jobTitle":null,"url":"https://time.com/author/sam-frizell/"}],"articleSection":"World","image":[{"@type":"ImageObject","url":"https://static.time.com/v3/assets/bltea6093859af6183b/bltb401f87ac04c9449/69868f2655a859132ba80cf9/frontier-airlines.jpg?branch=production&width=1200&quality=75&auto=webp&crop=1200:675&height=675","width":1200,"height":675,"headline":"Frontier Airlines","caption":"Colorado Scenics","creditText":"Robert Alexander—Getty Images","representativeOfPage":true}],"publisher":{"@type":"Organization","name":"Time","url":"https://time.com/","logo":{"@type":"ImageObject","url":"https://time.com/images/logo.png","width":528,"height":156},"foundingDate":"March 3, 1923","sameAs":["https://www.facebook.com/time","https://www.instagram.com/time/?hl=en","https://twitter.com/time","https://www.pinterest.com/timemagazine"]}},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@id":"/section/world/","name":"World"}},{"@type":"ListItem","position":2,"item":{"@id":"https://time.com/99021/frontier-airlines-satisfaction/","name":"These Are America's Most Disappointing Airlines"}}]}] ```