TIME Food & Drink

Burger King Employees Make a Grandma Cry By Writing Profanity On Her Receipt

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And now we have our contenders for the Worst Person of the Year award

[See update at bottom]

Some jokesters working at a Virginia Burger King decided to pull a little prank on two customers and ending up making a grandmother cry.

The woman — who only gave her first name, Lorel, to protect her identity — said she and her daughter-in-law purchased dinner at the fast food joint and then realized their receipt labeled them “bitch ass hoes,” WTVR reports. Lorel was so offended she had to fight back tears.

“This is more than an insult. I mean calling you names on a piece of a paper, that will hurt somebody,” Lorel told WTVR. “I liked going there. But after this they won’t get my business anymore.”

The Richmond resident noticed the profanity after picking up her order from the drive-through window and immediately asked to speak with the manager, who apologized. In the meantime, Burger King offered the following statement to WTVR:

At Burger King Corp. (BKC) we have great respect for all of our guests and customer service is a top priority every day at BURGER KING® restaurants. BKC has recently been made aware of a photo that shows an alleged receipt from a franchisee-owned and operated restaurant that does not comply with our customer service policy. We are working with the franchisee, who is investigating the matter, to determine the origins of this photo.

No word yet on whether or not the culprits will be fired, but we’re pretty sure making a nice old grandma cry is the most fireable offense of all time.

Update: Burger King has fired the employee involved in this incident, and has offered the following statement:

Customer service is a top priority every day at BURGER KING® restaurants and we have great respect for all of our guests. Burger King Corp. (BKC) is aware of a receipt from a franchisee-owned and operated restaurant that does not comply with our customer service policy. The franchisee has taken swift action to investigate this matter and has informed BKC that he terminated the employee involved in this incident.

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