Updated April 17 at 3:49 p.m.
A Portland, Oregon, woman is suing Walmart for $10,000 over a bottle of shampoo she says got her butt-length hair into such a tangled mess she was forced to cut most of it off.
Jennifer Fahey, 30, says she has had waist-length hair since childhood. She claims that within seconds of applying Equate Everyday Clean Dandruff Shampoo to her hair it was so knotted she was forced to cut all but about four inches off.
The lawsuit, which identifies shampoo manufacturer Vi-Jon as a defendant as well, requests $10,000 in compensation for “past, present and future physical and emotional pain and suffering, anxiety, humiliation and embarrassment, expenses for replacement hair, along with diminished and lost wages” as well as “loss of life’s pleasure and activities.” The bottle of shampoo, according to The Oregonian, runs about $3.44.
After publication of this story, Walmart said in a statement: “We are sorry to hear about the experience Ms. Fahey has reported, and we are looking into the matter. We have high standards that we’ve set for ourselves and our suppliers, and we are committed to meeting our customers’ expectations.”