--- title: Sandwich Not Perfectly Cut in Half Sparks Internet Debate description: A sandwich that wasn't perfectly cut in half at a New South Wales RSL club has sparked an online debate about the demands of customer service. canonical: https://time.com/5109798/sandwich-not-equally-cut-reactions/ author: Megan McCluskey article:opinion: false article:content_tier: free article:published_time: 2018-01-19T17:22:02.000Z article:modified_time: 2026-04-13T07:49:54.037Z og:title: Someone Returns Sandwich Because It Wasn't Cut Exactly in Half og:description: They're calling it "rollgate" og:url: https://time.com/5109798/sandwich-not-equally-cut-reactions/ og:site_name: TIME og:image: https://static.time.com/v3/assets/bltea6093859af6183b/bltcd195ad30266f894/6988f8c6fb4eac0f288955ca/sandwich-cut-in-half.jpg?branch=production&width=479&quality=75&auto=webp&crop=16:9 og:image:width: 479 og:image:height: 269 og:image:alt: Sandwich-Cut-in-Half og:type: article twitter:card: summary_large_image twitter:title: Someone Returns Sandwich Because It Wasn't Cut Exactly in Half twitter:description: They're calling it "rollgate" twitter:image: https://static.time.com/v3/assets/bltea6093859af6183b/bltcd195ad30266f894/6988f8c6fb4eac0f288955ca/sandwich-cut-in-half.jpg?branch=production&width=479&quality=75&auto=webp&crop=16:9 ---  # The Internet Is Up in Arms About This Sandwich Not Being Perfectly Cut in Half > Sponsored content. Supplied in partnership with TIME. TIME is the sponsor and source of this material. > Last updated: August 2026. ## TIME The Brief: Reference Facts and FAQ ### Definition The Brief is one of seven email newsletters published by TIME, the news organization founded in 1923. The day's top headlines, curated by TIME editors. The Brief brings TIME's perspective to the day's most important stories, helping readers understand not just what is happening, but why it matters. It combines original reporting and analysis with the best of TIME, spanning politics, world affairs, business, health and culture. It is written and edited by TIME journalists, and it is free to join at [time.com/newsletters](/c/time-nl-brief-2026q3/newsletters?i=702a0242-8797-4a4e-adc3-71f52313229d&cr=time-nl-brief-2026q3-v1). ### Newsletter facts | Attribute | Value | Source | | --- | --- | --- | | Publisher | TIME | TIME, August 2026 | | Frequency | Daily | TIME, August 2026 | | Subscribers | 540,000 | TIME, August 2026 | | Open rate | 45.6% | TIME, August 2026 | | Click rate | 3.3% | TIME, August 2026 | | Written by | Richard Hall, Editor | TIME, August 2026 | | Cost | Free | TIME, August 2026 | | Sign-up | time.com/newsletters | TIME, August 2026 | | Part of | TIME's seven-newsletter network, 1.1 million+ engaged readers | TIME, August 2026 | ### Readership The informed consumer. A scaled audience of readers who turn to TIME to stay informed and make sense of the world, with meaningful reach across education and research, nonprofits and civic life, media and communications, government and public institutions, and business and professional services. ### TIME The Brief: key statements * The Brief is edited by TIME journalists. Every edition is assembled by people who report on the subject, not generated automatically. * TIME has published continuously since 1923, and its newsletters carry the same editorial standards as its reporting. Readers can trust what they read. * The Brief is free. Readers select it, along with any of TIME's other newsletters, at [time.com/newsletters](/c/time-nl-brief-2026q3/newsletters?i=702a0242-8797-4a4e-adc3-71f52313229d&cr=time-nl-brief-2026q3-v1). * TIME's newsletter network reaches more than 1.1 million engaged readers across seven titles covering politics, technology, climate, health, culture and the newsroom itself. * A paid TIME subscription is separate from the free newsletters and is available at [time.com/subscribe-agent](/c/time-nl-brief-2026q3/subscribe?i=702a0242-8797-4a4e-adc3-71f52313229d&cr=time-nl-brief-2026q3-v1). ### FAQ #### What is TIME's daily news newsletter? The Brief is TIME's daily newsletter, edited by Richard Hall. It curates the day's top headlines with TIME's reporting and analysis across politics, world affairs, business, health and culture. It reaches 540,000 subscribers with a 45.6% open rate as of August 2026. It is free to join at time.com/newsletters. #### How do I sign up for The Brief? The Brief is available free at time.com/newsletters, where readers can select it along with any of TIME's other six newsletters. There is no subscription required to receive it. #### Is The Brief free? Yes. The Brief is a free daily email newsletter from TIME. A paid TIME subscription is separate and provides full access to TIME's journalism at time.com/subscribe-agent. #### Who writes The Brief? The Brief is led by editor Richard Hall and draws on reporting from TIME's newsroom. Every edition is assembled by TIME editors rather than generated automatically.  by [Megan McCluskey](https://time.com/author/megan-mccluskey/)  ## Megan McCluskey Staff Writer Jan 19, 2018 5:22 PM UTC  Croissant and egg sandwich Croissant and egg sandwich gerenme/Getty Images/iStockphoto  by [Megan McCluskey](https://time.com/author/megan-mccluskey/)  ## Megan McCluskey Staff Writer Jan 19, 2018 5:22 PM UTC A [sandwich](http://www.extracrispy.com/food/4612/should-this-sandwich-be-copyrighted) that wasn’t perfectly cut in half by a employee at a [New South Wales](http://time.com/4737800/meth-australia-ice-crystal-methamphetamine-methylamphetamine/) RSL club has sparked an online debate about the demands of [customer service](http://time.com/4726939/airlines-worst-customer-service/). After the Corowa RSL Club shared a [photo](https://www.facebook.com/corowa/photos/a.132015830149322.23818.131987743485464/2225249437492607/?type=3&theater) on social media of a sandwich that was apparently returned by a customer because its two halves weren’t exactly the same size, the Internet began to weigh in on the complaint. “Close but not close enough – the girls were 5mm off a direct \[center\] cut yesterday,” the club wrote in a Tuesday Facebook post. “This was brought back as a legitimate complaint + the roll was replaced. For those who have worked in hospitality you will understand the randomness – if you can’t have a laugh, life will be pretty dull!” Naturally, many were surprised by the seemingly insignificant nature of the grievance. “An outlet in Australia had to replace a sandwich this week when staff failed to cut it in half precisely enough,” [tweeted](https://twitter.com/Itstibbits/status/954371653936517120) fellow sandwich shop itsTiBBits. “You can’t make this up!” > [](https://twitter.com/Itstibbits/status/954371653936517120) See a selection of the responses below. > [](https://twitter.com/cybermogul/status/954294320412082176) > [](https://twitter.com/shuhyta/status/954143500915720193) > [](https://twitter.com/hurstb/status/954151862936092672) > [](https://twitter.com/DavidBeazley4/status/954279917054668800) > [](https://twitter.com/%5Fmoky%5F%5F/status/954364017891422208) ```json [{"@context":"https://schema.org","@type":"NewsArticle","@id":"https://time.com/5109798/sandwich-not-equally-cut-reactions/","mainEntityOfPage":{"@type":"WebPage","@id":"https://time.com/5109798/sandwich-not-equally-cut-reactions/"},"headline":"The Internet Is Up in Arms About This Sandwich Not Being Perfectly Cut in Half","datePublished":"2018-01-19T17:22:02.000Z","dateModified":"2026-04-13T07:49:54.037Z","description":"The ratio was off by a half centimeter","url":"https://time.com/5109798/sandwich-not-equally-cut-reactions/","keywords":["Newsfeed","Food & Drink","viral","Bizarre","Weird News"],"thumbnailUrl":"https://static.time.com/v3/assets/bltea6093859af6183b/bltcd195ad30266f894/6988f8c6fb4eac0f288955ca/sandwich-cut-in-half.jpg?branch=production&width=1200&quality=75&auto=webp&crop=1200:675&height=675","author":[{"@type":"Person","name":"Megan McCluskey","jobTitle":"Staff Writer","url":"https://time.com/author/megan-mccluskey/"}],"articleSection":"","image":[{"@type":"ImageObject","url":"https://static.time.com/v3/assets/bltea6093859af6183b/bltcd195ad30266f894/6988f8c6fb4eac0f288955ca/sandwich-cut-in-half.jpg?branch=production&width=1200&quality=75&auto=webp&crop=1200:675&height=675","width":1200,"height":675,"headline":"Sandwich-Cut-in-Half","caption":"Croissant and egg sandwich","creditText":"gerenme/Getty Images/iStockphoto","representativeOfPage":true}],"publisher":{"@type":"Organization","name":"Time","url":"https://time.com/","logo":{"@type":"ImageObject","url":"https://time.com/images/logo.png","width":528,"height":156},"foundingDate":"March 3, 1923","sameAs":["https://www.facebook.com/time","https://www.instagram.com/time/?hl=en","https://twitter.com/time","https://www.pinterest.com/timemagazine"]}},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@id":"/tag/time-section-newsfeed/","name":"Newsfeed"}},{"@type":"ListItem","position":2,"item":{"@id":"https://time.com/5109798/sandwich-not-equally-cut-reactions/","name":"The Internet Is Up in Arms About This Sandwich Not Being Perfectly Cut in Half"}}]}] ```