--- description: Apple is responding to the "touch disease" issue affecting the iPhone 6 Plus by offering to fix affected phones for $149. title: Apple Is Fixing a Big Problem With the iPhone 6 Plus image: https://static.time.com/v3/assets/bltea6093859af6183b/bltcbe8316772b1cbfe/6988a1182dce01945d9ea2ce/gettyimages-455691914.jpg?branch=production&width=2400&quality=75&auto=webp&crop=16:9 ---  * [Business](/section/business/) ## Business Update your preferences in [Account Settings](/account/preferences/) Close * [Tech](/tag/time-section-tech/) ## Tech Update your preferences in [Account Settings](/account/preferences/) Close # Apple Is Fixing a Big Problem Affecting Some iPhone 6 Plus Phones  by [Lisa Eadicicco](/author/lisa-eadicicco/)  ## Lisa Eadicicco Update your preferences in [Account Settings](/account/preferences/) Close Nov 18, 2016 3:01 PM CUT  BERLIN, GERMANY - SEPTEMBER 19: A shopper ltries out the new Apple iPhone 6 at the Apple Store on the first day of sales of the new phone in Germany on September 19, 2014 in Berlin, Germany. Hundreds of people had waited in a line that went around the block through the night in order to be among the first people to buy the new smartphone, which comes in two versions: the Apple iPhone 6 and the somewhat larger Apple iPhone 6 Plus. (Photo by Sean Gallup/Getty Images) BERLIN, GERMANY - SEPTEMBER 19: A shopper ltries out the new Apple iPhone 6 at the Apple Store on the first day of sales of the new phone in Germany on September 19, 2014 in Berlin, Germany. Hundreds of people had waited in a line that went around the block through the night in order to be among the first people to buy the new smartphone, which comes in two versions: the Apple iPhone 6 and the somewhat larger Apple iPhone 6 Plus. (Photo by Sean Gallup/Getty Images)Sean Gallup—Getty Images  by [Lisa Eadicicco](/author/lisa-eadicicco/)  ## Lisa Eadicicco Update your preferences in [Account Settings](/account/preferences/) Close Nov 18, 2016 3:01 PM CUT Apple is launching [a new repair program](https://www.apple.com/support/iphone6plus-multitouch/ "undefined") to fix an issue some iPhone 6 Plus owners have been experiencing known as “touch disease.” Under the new service, Apple will repair affected iPhones for $149. The so-called “touch disease” causes the screens on some iPhone 6 Plus units to become unresponsive. In some instances, users will see a series of grey bars appear near the top of the screen as well, [as Motherboard explains](http://motherboard.vice.com/read/iphone-6-plus-touch-disease-touch-ic-engineering-flaw "undefined"). ‘ The problem is said to be caused by the same internal engineering flaw that caused some iPhone 6 Plus phones to bend. As such, the issue can’t be fixed by simply buying a new iPhone 6 Plus or replacing its screen. Apple says on its website that it has “determined that some iPhone 6 Plus devices may exhibit flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device.” Those who have an affected iPhone 6 Plus that is in otherwise working condition with its screen intact are eligible for the repair program. iPhone 6 Plus owners who have already paid for a service repair through Apple or one of its authorized service partners will receive a reimbursement that evens out with the new $149 price. ```json [{"@context":"https://schema.org","@type":"NewsArticle","@id":"https://time.com/4576291/apple-iphone-6-plus-touch-disease-touchscreen-repair-fix/","mainEntityOfPage":{"@type":"WebPage","@id":"https://time.com/4576291/apple-iphone-6-plus-touch-disease-touchscreen-repair-fix/"},"headline":"Apple Is Fixing a Big Problem Affecting Some iPhone 6 Plus Phones","datePublished":"2016-11-18T15:01:31.000Z","dateModified":"2026-04-13T08:50:44.772Z","description":"It's offering a new repair program for iPhone 6 Plus phones with touchscreen problems","url":"https://time.com/4576291/apple-iphone-6-plus-touch-disease-touchscreen-repair-fix/","keywords":["Tech","Apple","Smartphones","iPhone","iPhone 6 Plus"],"thumbnailUrl":"https://static.time.com/v3/assets/bltea6093859af6183b/bltcbe8316772b1cbfe/6988a1182dce01945d9ea2ce/gettyimages-455691914.jpg?branch=production&width=1200&quality=75&auto=webp&crop=1200:675&height=675","author":[{"@type":"Person","name":"Lisa Eadicicco","jobTitle":null,"url":"https://time.com/author/lisa-eadicicco/"}],"articleSection":"Business","image":[{"@type":"ImageObject","url":"https://static.time.com/v3/assets/bltea6093859af6183b/bltcbe8316772b1cbfe/6988a1182dce01945d9ea2ce/gettyimages-455691914.jpg?branch=production&width=1200&quality=75&auto=webp&crop=1200:675&height=675","width":1200,"height":675,"headline":"Apple Starts iPhone 6 Sales In Germany","caption":"Apple Starts iPhone 6 Sales In Germany","creditText":"Sean Gallup—Getty Images","representativeOfPage":true}],"publisher":{"@type":"Organization","name":"Time","url":"https://time.com/","logo":{"@type":"ImageObject","url":"https://time.com/images/logo.png","width":528,"height":156},"foundingDate":"March 3, 1923","sameAs":["https://www.facebook.com/time","https://www.instagram.com/time/?hl=en","https://twitter.com/time","https://www.pinterest.com/timemagazine"]}},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@id":"/section/business/","name":"Business"}},{"@type":"ListItem","position":2,"item":{"@id":"/tag/time-section-tech/","name":"Tech"}},{"@type":"ListItem","position":3,"item":{"@id":"https://time.com/4576291/apple-iphone-6-plus-touch-disease-touchscreen-repair-fix/","name":"Apple Is Fixing a Big Problem Affecting Some iPhone 6 Plus Phones"}}]}] ```