--- description: The recently rolled out Apple iOS 9 update has been crashing a significant number of users' phones, a report says. title: Apple Customers: Devices Crashing When They Update to iOS 9 image: https://static.time.com/v3/assets/bltea6093859af6183b/blt4c988324d6922f4b/6988641ef887dc5ab6e9269e/gettyimages-487406474.jpg?branch=production&width=1920&quality=75&auto=webp&crop=16:9 ---  * [Business](/section/business/) ## Business Update your preferences in [Account Settings](/account/preferences/) Close * [Tech](/tag/time-section-tech/) ## Tech Update your preferences in [Account Settings](/account/preferences/) Close # Apple Customers Say Their Devices Are Crashing When They Update to iOS 9 by [Chris Matthews / Fortune](/author/fortune/) ## Chris Matthews / Fortune Update your preferences in [Account Settings](/account/preferences/) Close Sep 18, 2015 11:59 AM CUT  Apple iPhones. Apple iPhones.Stephen Lam—Getty Images by [Chris Matthews / Fortune](/author/fortune/) ## Chris Matthews / Fortune Update your preferences in [Account Settings](/account/preferences/) Close Sep 18, 2015 11:59 AM CUT When Apple released iOS 8 last year,[ critics called it](http://www.wired.com/2014/11/ios-8-buggiest/ "undefined") the “buggiest release to date.” This time around, iPhone users are experiencing a bit of deja vu, as the recently rolled out iOS 9 update has been crashing a significant number of users’ phones, [according to a report Friday in Reuters.](http://www.cnbc.com/2015/09/18/reuters-america-update-1-apple-customers-report-devices-crashing-on-ios-9-update.html "undefined") The update appears to be negatively affecting older iPhone and iPad models in particular. One iPhone user, Zorry Coates, “said she had spent three hours in the Apple store and had been left with the option of either returning her phone to factory settings – losing any non-backed-up data – or waiting until Apple technicians announced an update,” according to the report. Other users attempting to update their phones have been experiencing an error message, which was “likely caused by servers that were overloaded when too many people tried to download the upgrade simultaneously,” according to tech analysts interviewed by Reuters. ```json [{"@context":"https://schema.org","@type":"NewsArticle","@id":"https://time.com/4039944/apple-update-ios9/","mainEntityOfPage":{"@type":"WebPage","@id":"https://time.com/4039944/apple-update-ios9/"},"headline":"Apple Customers Say Their Devices Are Crashing When They Update to iOS 9","datePublished":"2015-09-18T11:59:49.000Z","dateModified":"2026-04-13T08:06:38.590Z","description":"Another in a series of launch glitches","url":"https://time.com/4039944/apple-update-ios9/","keywords":["Tech","Apple","iPhone","Crash","update","smartphone","pubdesk"],"thumbnailUrl":"https://static.time.com/v3/assets/bltea6093859af6183b/blt4c988324d6922f4b/6988641ef887dc5ab6e9269e/gettyimages-487406474.jpg?branch=production&width=1200&quality=75&auto=webp&crop=1200:675&height=675","author":[{"@type":"Person","name":"Chris Matthews / Fortune"}],"articleSection":"Business","image":[{"@type":"ImageObject","url":"https://static.time.com/v3/assets/bltea6093859af6183b/blt4c988324d6922f4b/6988641ef887dc5ab6e9269e/gettyimages-487406474.jpg?branch=production&width=1200&quality=75&auto=webp&crop=1200:675&height=675","width":1200,"height":675,"headline":"Apple Unveils New Versions Of iPhone 6, Apple TV","caption":"Apple Unveils New Versions Of iPhone 6, Apple TV","creditText":"Stephen Lam—Getty Images","representativeOfPage":true}],"publisher":{"@type":"Organization","name":"Time","url":"https://time.com/","logo":{"@type":"ImageObject","url":"https://time.com/images/logo.png","width":528,"height":156},"foundingDate":"March 3, 1923","sameAs":["https://www.facebook.com/time","https://www.instagram.com/time/?hl=en","https://twitter.com/time","https://www.pinterest.com/timemagazine"]}},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@id":"/section/business/","name":"Business"}},{"@type":"ListItem","position":2,"item":{"@id":"/tag/time-section-tech/","name":"Tech"}},{"@type":"ListItem","position":3,"item":{"@id":"https://time.com/4039944/apple-update-ios9/","name":"Apple Customers Say Their Devices Are Crashing When They Update to iOS 9"}}]}] ```