It’s a sad tale: A man bought a lightbulb, only to have it break. He notified the manufacturer’s customer service department and that’s when things went downhill. According to YouTube user Eran C. Galili, “My LIFX bulb stopped working, and as part of customer support, LIFX suggested that I send a ‘video that confirms the issue.’”
While most consumers faced with this Kafkaesque task would likely give up and buy something else, Galili went big in the hopes of getting compensated. He created a compelling video of lightbulb-fueled drama complete with spaghetti western soundtrack and post-film credits. No word on whether Galili was able to get his money back for the bulb, but at least he has a film career to fall back on.
**An earlier version of this article misstated the name of the YouTube channel. It’s Eran C. Galili, not Eric C. Galili