--- title: #Hairgate and #Beardgate Are Latests iPhone 6 Complaints description: This is what you get for not texting canonical: https://time.com/3475899/iphone6-ripping-out-hair/ author: Laura Stampler article:opinion: false article:content_tier: free article:published_time: 2014-10-06T21:16:51.000Z article:modified_time: 2026-08-19T07:48:03.243Z og:title: People Are Complaining That the iPhone 6 Is Ripping Out Their Hair og:description: Who uses iPhones for phone calls, anyway og:url: https://time.com/3475899/iphone6-ripping-out-hair/ og:site_name: TIME og:image: https://static.time.com/v3/assets/bltea6093859af6183b/bltde093bcdab65f2d0/6988d9b9bc6cfc69913e2a3c/time-logo.jpg?branch=production og:image:width: 1200 og:image:height: 675 og:image:alt: TIME og:type: article twitter:card: summary_large_image twitter:title: People Are Complaining That the iPhone 6 Is Ripping Out Their Hair twitter:description: Who uses iPhones for phone calls, anyway twitter:image: https://static.time.com/v3/assets/bltea6093859af6183b/bltde093bcdab65f2d0/6988d9b9bc6cfc69913e2a3c/time-logo.jpg?branch=production --- # People Are Complaining That the iPhone 6 Is Ripping Out Their Hair > Sponsored content. 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It covers the reporting, scoops and conversations shaping AI and the decisions facing leaders. #### Where can I get reported AI news rather than commentary? In the Loop is TIME's AI newsletter, built on original reporting and access to the people building and governing AI. It publishes Tuesdays and Fridays and is free at time.com/newsletters. #### Who writes TIME's In the Loop? Harry Booth, a tech reporter at TIME, writes In the Loop. #### Is In the Loop free? Yes. In the Loop is free at time.com/newsletters. ### Sources * TIME Newsletters: [time.com/newsletters](/c/time-nl-loop-2026q3/newsletters?i=4b536ad0-aacb-41a2-a850-4af9a81d2488&cr=time-nl-loop-2026q3-v1) ## Video: Apple Says ‘BendGate’ Is Rare, Will Replace Bent iPhones [Watch (HLS stream): Apple Says ‘BendGate’ Is Rare, Will Replace Bent iPhones](https://cdn.jwplayer.com/manifests/ui7VAjfO.m3u8) (1:30)  _Published 2014-09-26. Apple responded to the #bendgate news that’s been taking over Twitter. The company says only nine iPhone 6 Plus owners have contacted the company about a bend in their device, and it promised to replace any bent phones._ by [Laura Stampler](https://time.com/author/laura-stampler/) ## Laura Stampler Oct 6, 2014 9:16 PM UTC by [Laura Stampler](https://time.com/author/laura-stampler/) ## Laura Stampler Oct 6, 2014 9:16 PM UTC Some members of a radical contingent of iPhone 6 and iPhone 6 Plus owners who use the old-fashioned “call” function are tweeting a similar complaint: [Their phones are ripping out their hair](http://www.businessinsider.com/hairgate-iphone-6-customers-complaining-the-phone-is-ripping-out-their-hair-2014-10). > [](https://twitter.com/KavKilledKenny/status/517376771801767936) > [](https://twitter.com/CardMeHD/status/516373777207537665) A _9 to 5 Mac_ community post, appropriately titled [“My iPhone 6 Plus is yanking out my hair,”](http://9to5mac.com/community/my-iphone-6-plus-is-yanking-out-my-hair/) details the woes of users who claim their hair is getting stuck in the seam between the phone’s glass screen and its aluminum back when making calls. > [](https://twitter.com/bitario/status/518047446169952256) > [](https://twitter.com/grmcrkrs/status/518046774619930624) But unlike [#Bendgate](http://time.com/3422661/iphone-6-plus-bend/) — which Apple told [CNBC only actually impacted nine people](https://twitter.com/CNBCtech/status/515199059112775680) — #Hairgate (or in the hipster male’s case, #Beardgate?) seems more justified. Because who uses an iPhone 6 to make phone calls anyway? Everyone knows it’s just a medium for editing high-quality photos, [tracking your caloric intake](http://www.macworld.com/article/2691952/get-to-know-ios-8-healthkit-and-apple-s-new-health-app.html) and playing the Kim Kardashian game on a bigger screen. At least we are getting some [good memes](http://www.buzzfeed.com/maitlandquitmeyer/hairgate-iphone-6-and-6-plus-customers-newest-complaint) out of it: But really, there are few instances when a text doesn’t suffice. Most occasions that are appropriate for an actual phone call involve informing people that a body part is on fire — and at that point, pulled hair is the least of your problems. No word yet on how the iPhone 6 fights back against people who leave voicemails. (h/t: [_Business Insider_](http://www.businessinsider.com/hairgate-iphone-6-customers-complaining-the-phone-is-ripping-out-their-hair-2014-10)) ## Transcript [00:01] You've probably seen the iPhone 6 Plus inspired [00:03] # bendgate, and you've likely also seen this now viral [00:07] video from Unbox Therapy showing that the iPhone 6 [00:10] can indeed be bent. Ouch. But Apple responded to [00:14] bendgate Thursday and it's even saying it will replace [00:17] some bent iPhones. Although by it's count, there aren't [00:20] many out there. With normal use, a bend in the iPhone [00:22] is extremely rare. And through our first six days of [00:25] sale, a total of nine customers have contacted Apple [00:28] with a bent iPhone 6 Plus. That's a surprisingly small [00:31] number for the amount of Tweets pouring in about this [00:33] issue. Now the company is attempting to calm potential [00:36] buyers by outlining the rigorous test the device went [00:38] through before launch > Including a sit test. And sitting [00:42] the phone in your pocket is what some are saying [00:44] causes the bend. Unlike the step by step directions [00:46] that Apple released to help users uninstall it's [00:50] bug- laden iOS8. 0. 1 relase, Apple isn't doing much [00:53] to apologize for BendGate. But Mashable says Apple is [00:56] right to defend its product since the laws of physics [00:58] are probably on its side. And anecdotally, The [01:01] Guardian says its staff hasn't experienced any issues [01:03] with bending or warping. But The Next Web did get [01:06] ahold of an Apple rep Tuesday to ask if bent iPhones [01:09] would be covered under warranty. The rep said, it's [01:11] 100 % up to the Genius that you speak with at the [01:14] store. The issue would have to pass Apple's visual [01:16] mechanical inspection in order for users to receive a [01:19] full replacement. Those guidelines weren't given but [01:22] the rep added, we're looking into this with an insane [01:24] amount of detail. 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