TIME Companies

Time Warner Cable Outage Affects Users Nationwide

Internet and TV blackouts reported in areas ranging from New York to Texas to California

A massive Time Warner Cable outage reportedly brought down internet and television services in cities from coast to coast in the early hours of Wednesday morning.

Customers began to grasp the scope of the outage on Twitter, as users from multiple cities reported service blackouts spanning several hours and customer service hotlines returning busy signals.

The website downdetector.com, which tracks reports of outages in real time, posted a map of affected areas, showing a large number of reports in areas ranging from New York to Texas to California. At the peak of the outage the site reported almost 10,000 complaints.

Time Warner Cable released a statement on the outage. “At 4:30am ET this morning during our routine network maintenance, an issue with our Internet backbone created disruption with our Internet and On Demand services,” the statement read. “As of 6:00am ET services were largely restored as updates continue to bring all customers back online.”

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