TIME Companies

Verizon, Google Apologize For Chromebook Snafu

Verizon and Google say they're sorry to Chromebook users.

When customers bought the more expensive LTE-equipped model of Google’s Chromebook Pixel they thought they’d be getting 100MB of free data for two years from Verizon. They didn’t get it.

Just one year into the plan, users began reporting they no longer received the data they were promised.

“We apologize for this and are looking for a solution for these customers,” Verizon said in a statement, and Google offered $150 to placate customers. But if that doesn’t satisfy Chromebook buyers, Boston Lawfirm Block and Leviton LLP have begun looking into the matter to determine if there was a breach of contract.

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